MOOD Furnishings Reviews 94

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the be... See more

Company replied

Rated 5 out of 5 stars

customer service is 7 start she was very helpful I had minor problem she sorted it out Every time I’ve contacted her she responded within 15 to 20 minute If I need to buy any furniture I will be d... See more

Company replied

Rated 5 out of 5 stars

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buyi... See more

Rated 5 out of 5 stars

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen. However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helpe... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Everything that you need you make your house a home from beds and dining sets to garden candles and clocks. We sell furniture, fragrances and accessories for your home or garden. Our customer service team is here to support you from order to delivery and assembly of your fabulous new items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

Great service

Arrived on time - perfect service

January 26, 2021
MOOD Furnishings logo

Reply from MOOD Furnishings

Hi Susan,

Thank you for your review of our service, we are very happy that you are pleased.

All the best,

Katie
Mood Furnishings

Rated 5 out of 5 stars

My picture frames are gorgeous

My picture frames are gorgeous. I love them.

January 21, 2021
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Reply from MOOD Furnishings

Hi Paula,

It was lovely speaking to you and thank you for taking the time out to leave us a review.

All the best,

Katie
Mood Furnishings

Rated 5 out of 5 stars

Outstanding customer service from start…

Outstanding customer service from start to finish!!.. replies within seconds, is honest and upfront with the products ordered. Would highly recommend if you're looking for something that little bit different, at a reasonably price, and if this lady doesn't have it in stock then she will try to find it for you..

January 4, 2021
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Reply from MOOD Furnishings

Hi Jane,

Thank you for taking the time to leave us this lovely review. It really does mean the world!!

Hope to speak to you again soon

All the best,

Katie
Mood Furnishings

Rated 1 out of 5 stars

So the Reed diffuser i paid £100 for…

So the Reed diffuser i paid £100 for states on website will last from 12-18 months on box states 8 months , bought in middle of December looks lovely smells lovely but almost quarter 9f the way down in a few weeks this is no way going to last even 6 months ,very disappointing

January 4, 2021
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Reply from MOOD Furnishings

Hi Kirsty,

I am sorry that you are disappointed with your reed diffuser, it will last at least 12 months and if you take some reeds out (this is recommended in small spaces) it will last up to 18 months.

At first they do go down very quickly but then they slow down a lot.

I have one now that I opened in February 2020 and this still has quite a few months life left in it.

We have sold this item for a long time and they have never ran out before 12 months.

This is quiet a common comment on these diffusers but you will be pleased in a few months when it is not past half way.

I hope that this information takes the disappointment away for you.

All the very best.

Katie
Mood Furnishings.

Rated 5 out of 5 stars

Value for money

January 3, 2021
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Reply from MOOD Furnishings

Hi Ron,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase.

All the best
Mood Furnishings

Rated 5 out of 5 stars

This seller has gone above and beyond…amazing!

This seller has gone above and beyond and got our bar stools here for Christmas, would defo recommend Katie x

December 28, 2020
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Reply from MOOD Furnishings

Hi Paula,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase and our service.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Absolutely in love with our marble…

Absolutely in love with our marble table and chairs! Great quality! And Katie is so lovely, quick replies and goes out of her way to help!

December 25, 2020
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Reply from MOOD Furnishings

Hi Ellie,

Thank you for taking the time to leave this review and we are pleased that you are happy with your dining set.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Amazing!

Great customer service

December 23, 2020
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Reply from MOOD Furnishings

Hi Zahra,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase and our service.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Fantastic service

December 19, 2020
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Reply from MOOD Furnishings

Hi Jayne,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase and our service.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Great Products, Fast Delivery , Brilliant Customer Service.

Ordered 8 chairs, Very fast delivery, great customer service and a quality product... would certinaly recommend Mood Furnishings.

December 16, 2020
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Reply from MOOD Furnishings

Hi Tim,

Thank you for taking the time to leave this review and we are pleased that you are happy with your bar stools, they do look fantastic in your home.

Also thank you for the images that you sent to us.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Always great service from Mood…

Always great service from Mood furnishings. So very pleased with beautiful items received so far.

December 8, 2020
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Reply from MOOD Furnishings

Hi Sandy,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase and our service.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Great service and beautiful marble…

Great service and beautiful marble dining table delivered the next day. Highly recommended.

December 8, 2020
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Reply from MOOD Furnishings

Hi,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery. Good communication throughout.

December 7, 2020
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Reply from MOOD Furnishings

Hi Edward,

Thank you for taking the time to leave this review and we are pleased that you are happy with your purchase.

All the best
Mood Furnishings

Rated 5 out of 5 stars

Great service

November 30, 2020
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Reply from MOOD Furnishings

Hi Shane.


Thank you for the review. I am glad you are please let and the table looks fantastic.

All the best.

Katie

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Rapid response. Delivery accurate and quick. Would recommend. Also great prices.

November 30, 2020
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Reply from MOOD Furnishings

Thank you Lucy.

We appreciate you taking the time to leave this review.

All the best
Mood Furnishings

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