MOOD Furnishings Reviews 94

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We originally went for Mood Furnishings under the impression that we would get a quick and speedy order. However, it was far from speedy. After multiple dates promised, we eventually received the be... See more

Company replied

Rated 5 out of 5 stars

customer service is 7 start she was very helpful I had minor problem she sorted it out Every time I’ve contacted her she responded within 15 to 20 minute If I need to buy any furniture I will be d... See more

Company replied

Rated 5 out of 5 stars

Ah-Mazing! The bar stools are beautiful and so easy to put together. The communication from mood furnishings has been incredible, they have messaged me every step of the way. I will definitely be buyi... See more

Rated 5 out of 5 stars

Unfortunately the item I ordered I had to return cause it didn’t go with the other items in my kitchen. However the lady who helped me Katie was amazing and so so helpful. Very quick responses, helpe... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Everything that you need you make your house a home from beds and dining sets to garden candles and clocks. We sell furniture, fragrances and accessories for your home or garden. Our customer service team is here to support you from order to delivery and assembly of your fabulous new items.


Contact info

4.9

Excellent

TrustScore 5 out of 5

94 reviews

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Rated 5 out of 5 stars

Delighted.

Delighted. First-class service and product. 5*****.

November 30, 2020
MOOD Furnishings logo

Reply from MOOD Furnishings

Thank you for taking the time to leave this lovely review Julie.

All the very best and Merry Christmas


Katie

Rated 5 out of 5 stars

Excellent and friendly customer service

Once again excellent and friendly customer service. Would highly recommend Mood furnishings. Excellent quality products that always attract attention when visitors come to the home.

November 18, 2020
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Reply from MOOD Furnishings

Hi Katie

Thank you for leaving this lovely review. It’s always great to see you. I am glad that you are happy with your lovely items.

I hope to see you again soon.


Kate

Rated 5 out of 5 stars

Fantastic bed and service..

Fantastic bed and service... would certainly recommend

October 20, 2020
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Reply from MOOD Furnishings

Hi Clare,

Thank you for taking the time to leave this review. It really does mean a lot to us.

All the best

Katie :)

Rated 5 out of 5 stars

Quick and professional service

Quick and professional service, Excellent quality.

October 18, 2020
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Reply from MOOD Furnishings

Hi Flomny,

Thank you for taking the time to leave us a review. I am really glad that you are happy with our service and your products.

All the best.

Katie.

Rated 5 out of 5 stars

Excellent service x

October 13, 2020
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Reply from MOOD Furnishings

Hi Nom,

Thank you for taking the time to leave this review. We hope to hear from you again soon.

All the best,
Katie
MOOD Furnishings

Rated 5 out of 5 stars

Over the moon with my chairs

Was very helpful with everything
To get the right colour velvet chairs to match my sofa im over the moon with them 😊

October 12, 2020
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Reply from MOOD Furnishings

Hi Rebecca,

Thank you for taking the time to leave this lovely review. I hope to hear from you again soon.

All the best,
Katie

Rated 5 out of 5 stars

First class

Katie at Mood Furnishings is simply amazing. Friendly service. High quality goods and very stylish. Would highly recommend.

October 9, 2020
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Reply from MOOD Furnishings

Hi Katie,

Thank you for this lovely review :) I hope to speak to you again soon x

Kate x

Rated 5 out of 5 stars

Great experience

I only went to Katie for x4 dining chairs, ended up ordering a dining table too!! Great price and very personal customer service. Katie talks directly to you about what you need and when, perfect! Would highly recommend. Postage was fast too, virtually next day!?

October 5, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Lucy and Darren.

Thank you for taking the time to leave this lovely review.

I am looking forward to seeing pictures of the new house once you are all settled in.

All the best,

Katie
Mood Furnishings

Rated 5 out of 5 stars

Bling clock

Excellent quaily very polite lady helpful and shows products before u buy would definitely recommend family and friends

September 26, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Wayne. Thank you for taking the time to leave this review.

I hope you love your new clock it certainly is very beautiful.

All the best,
Katie @ Mood

Rated 5 out of 5 stars

Excellent

Brilliant service fast delivery an excellent communication from the lovely lady love my stools an lamp

August 12, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Martine,

Thank you for taking the time to leave this lovely review.

I hope to speak to you again soon.

Katie
MOOD Furnishings

Rated 5 out of 5 stars

Fantastic really great items and lovely…

Fantastic really great items and lovely lady

August 10, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Bridie,

Thank you for taking the time to leave us a review.

I am glad that you are happy with your order.

All the best,

Katie
MOOD Furnishings

Rated 5 out of 5 stars

Excellent company and service

I recently bought a bed from Katie and both the service and the product were outstanding. Katie’s customer service was absolutely brilliant (she offered to help with items that I needed aside from the bed) and she was always on hand to answer questions I had and to provide updates on my order. We had an issue when the manufacturer delivered a wrong piece for the bed and Katie was straight on it. I can’t speak highly enough about the business and Katie herself. I would highly recommend Mood Furnishings; fantastic product, brilliant service and at a great price.

August 7, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Paul,

Thank you for taking the time to leave this lovely review. It has been my pleasure helping out and I hope to speak to you again soon.

All the best,

Katie

Rated 4 out of 5 stars

Fabulous white angel wings

Fabulous white angel wings now proudly displayed in my home, very high quality product and worth every penny...Katie kept me up to date with any potential delays which was reassuring for a first purchase

July 21, 2020
Unprompted review
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Reply from MOOD Furnishings

Hi Tracey.

Thank you for your lovely review. I am glad that you like your angel wings.

Hope to speak to you again soon.

Katie
Mood Furnishings

Rated 5 out of 5 stars

Gorgeous item

Gorgeous item. Delivered quickly. Packaging littke flimsy especially when Hermes delivering!!
But item stunning and would recommend.
Thank you 😊

July 2, 2020
Unprompted review
Rated 5 out of 5 stars

First class customer service

Katie provided excellent customer service throughout my order experience with MOOD Furnishings. She arranged for two large reed diffusers to be shipped to me in the US. She was quick to respond to all emails and provided status updates along the way truly making the purchase process easy and worry free.

May 8, 2020
Unprompted review
MOOD Furnishings logo

Reply from MOOD Furnishings

Thank you for taking the time to post this lovely review Karmin.

I hope to speak to you again soon.

Katie
Mood Furnishings

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