AVOID AVOID AVOID!!!! The worst company in the world! You can not get hold of them at all! My scooter came and within weeks had a malfunction. I sent it off to be repaired and this has now been 3 mont... See more
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See what reviewers are saying
My Jeep 2xe Camou Electric Scooter is outstanding. Super fast delivery. I even forgot to put my door number down, so I emailed customer service and was sorted out straight away. But like I said abso... See more
Active scooter large wheel scooter. Great quality delivery when promised, had now for 10 months over 1700km no problem ,battery life is now starting to drop, but used everyday for work 8km round trip... See more
Best service by customer even your product js fault too immediate assist and next day pick up and drop of your escooter. No extra charges all covered in warranty. Customer service is top notch. W... See more
Company details
Written by the company
Moov Electric is an online retailer selling high end e-scooters and e-bikes
Contact info
Currock Road Retail Park , Ca2 4as, Carlisle , United Kingdom
- 01228587807
- Info@moovelectric.co.uk
- moovelectric.co.uk
3.7
Average
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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They are really easy going
They are really easy going, very responsive and helpful. Strongly recommend their service.
October 18, 2023
Very helpful company every time
Very helpful company every time parts always arrive on time and I’ve never had any issues would recommend
October 9, 2023
Exceptional Customer Service!
The team here are just great! Firstly they were the only place that helped me get the 8TEV programme throttle s886 Manual even though I did not buy from them! afterwards I ordered from MOOV the usb that has now unlocked my 8TEV B12 scooter and can run 25mph. My experience with the team and emails have been fantastic and they really do value customers. Highly recommend MOOV for your scooter needs. I will be recommending to others too. Thank you for being great! 👍🏻
October 14, 2023
Unprompted review
Bought a scooter for my son couldn’t be…
Bought a scooter for my son couldn’t be happier with the service of this company excellent delivery time and super excellent customer service will buy again and highly recommend thank you
September 29, 2023
Great company I needed a voltage lock…
Great company I needed a voltage lock couldn't find anywhere online but they had it after searching for days and it came quickly very happy luv you guys thanks👍🏻
September 10, 2023
Bought 2 electric scooters from…
Bought 2 electric scooters from Ashley....so helpful and in informative. Would definitely recommend this company, plenty of scooters to choose from. Also dealt with Rebecca who was very helpful too...great customer service.
February 3, 2023
Reply from Moov Electric
Thanks for your kind comment Tracey. Hope you enjoy using the scooters on your trips and happy to help if you ever need assistance.
Very fast delivery
December 13, 2022
I highly recommend this great company.
This is an,amazing company with top notch customer service. I am so pleased with my items and the rapid service. I can not thank them enough for their professionalism and friendly service. Thank you very much the scooters are beautiful. And thank you Rebecca for your efficiency and great communication too.💞
December 12, 2022
Very quick delivery fantastic my boys…
Very quick delivery fantastic my boys will love these scooters deffo use u again 😎😎👌👌
November 17, 2022
Had few orders from here and I highly…
Had few orders from here and I highly recommend.
October 14, 2022
Rachel is amazing helpful and going…
Rachel is amazing helpful and going above and beyond for me .
September 26, 2022
A Company that actually helps!!!!
Great service from the guys at Moov Electric. Needed parts for a nanrobot d6+ scooter and they had the parts I needed to me within 24hrs of ordering on there website. A company that wants to help 💯👌
September 21, 2022
Good service as described
September 15, 2022
Helpful customer services
Just a good honest website to get genuine parts for your ebike
August 31, 2022
Excellent service
Excellent service, a very helpful and friendly team - Rebecca made my experience great! Not pricey at all :) Received a quality product in no time!
August 4, 2022
Unprompted review
Device came damaged.
June 15, 2022
Reply from Moov Electric
Hi James.
We've tried to email you and call you to understand what the damage is to the product. We can exchange the damaged product for a new scooter or provide you with a full refund. This is all detailed on our Returns & Warranty page.
Please reply to our email so we can help you to resolve the situation.
Thank You
We purchased Nanrobot Lightning Scooters from these people and give them 5 stars for everything. The product, the buying process and the customer service. Thank you.
June 3, 2022
They sorted out the CycleScheme code…
They sorted out the CycleScheme code and delivered the bike inside 48hrs. Recommended.
May 23, 2022
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