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The Mortgage Exchange Ltd Reviews 

376
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff's professionalism, deep knowledge, and expertise, which made the entire process feel seamless and efficient. Many highlight the outstanding service and support received, noting the team's hard work and dedication. Reviewers also frequently commend the clear, regular, and prompt communication, ensuring they were well-informed at every step. Customers particularly appreciate the personalized approach, with staff taking time to understand individual needs and providing invaluable advice. People felt treated with kindness and respect, and many noted that the team went above and beyond, offering compassionate support even during difficult applications.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, attentiveness,... See more

Service

Consumers find service to be positive, with many reviewers consistently reporting excellent and outstanding... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an experience! We'd given up on finding a solution to our debt problems after multiple attempts to consolidate all debt into a remortgage. With being self-employed and having a short current cont... See more

Company replied

Rated 5 out of 5 stars

Applied to tie our mortgage and a secured loan into one payment. Was all completed within two weeks with a lot better interest rate compared to our previous mortgage. Excellent work by Kevin, Amy and... See more

Company replied

Rated 5 out of 5 stars

From my very first phone call with Kieron to being passed over to Ross to start the process, everything was so quick and efficient. I also dealt with Lauren, who was great at keeping me informed thro... See more

Company replied

Rated 5 out of 5 stars

This is the third time using The mortgage exchange Ltd and I’d give more than 5 stars if I could! Our advisor, David Hughes yet again, was absolutely fantastic from start to finish. He made the enti... See more

Company replied


Company details

  1. Mortgage Broker
  2. Insurance Broker

Written by the company

At Mortgage Exchange Ltd, we make mortgages simple. As an FCA-regulated, nationwide independent broker, we help individuals secure the right mortgage, remortgage, or homeowner loan—tailored to their goals. 💡 How We Work: ✔ Tell us about your situation & financial goals. ✔ We compare thousands of mortgage products from 90+ lenders. ✔ Our expert advisers find the best solution—fast, hassle-free, and jargon-free. Our Specialties: 🏡 Mortgages First-Time Buyers Home Movers Remortgages Buy-to-Let Debt Consolidation New Home Purchase 📋 Insurance & Protection Life Insurance Income Protection Business Protection Buildings & Contents Insurance Wills & Estate Planning

Our Commitment To You

Written by the company

AGREEMENT IN PRINCIPLE PROMISE
We dedicate time from the start to secure a formal AIP directly from a lender, providing you with the confidence that a mortgage is achievable from the very beginning.
EXPRESS 24/7 SERVICE
Our express service aims to have your application ready within 24 hours, ensuring quick action when you need it most.
LOWER YOUR MONTHLY OUTGOINGS
Unlock a competitive rate for the long term & don't miss out on the opportunity to reduce your monthly outgoings.
NO BOTS. 100% HUMAN SUPPORT
Real people, delivering you real possibilities. We leverage technology, instead of relying on it and enabling us to better understand your unique situation, & find the right mortgage for you.
WE HELP WHEN OTHERS WON'T
Bad credit? Self-employed? Complex situation? Many of our clients came to us with challenges. We make the impossible possible with our mortgage solutions tailored to your needs.
PERSONALISED BESPOKE TEAM
Every client gets a dedicated mortgage support team- an Advisor, Case-Manager and Client Success Manager to oversee their initial enquiry, application and completion.

🏡 Refer & Earn £250! 💰

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250

Cash In On Your Popularity- Link: https://mortgageexchangeltd.co.uk/#:~:text=Share%20The%20Love%2C%20Refer%20Friends%20%26%20Earn%20%C2%A3250
Know someone looking to buy or remortgage? Send them our way! If they secure a mortgage with The Mortgage Exchange Ltd, you’ll get £250 in cash—because sharing is caring! 💙 How It Works: 1️⃣ Refer a friend – Submit yours & their details (full name/ contact number/ email). 2️⃣ Stay updated – We’ll notify you once they start the process. 3️⃣ Get paid! – Earn £250 when they complete their mortgage. 📩 Refer now & start earning! 🤳https://mortgageexchangeltd.co.uk/contact/ #MortgageRewards #ReferAFriend #TheMortgageExchange Terms & Conditions • One referral fee payable per client • Referral fee paid within 30 days of mortgage completion Financial Information THINK CAREFULLY BEFORE SECURING OTHER DEBTS AGAINST YOUR HOME. YOUR HOME MAY BE REPOSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON A MORTGAGE OR DEBTS SECURED ON IT. IF YOU ARE THINKING OF CONSOLIDATING EXISTING BORROWING, YOU SHOULD BE AWARE THAT YOU MAY BE EXTENDING THE TERMS OF THE DEBT AND INCREASING THE TOTAL AMOUNT YOU REPAY.

Contact info

Promotion box for The Mortgage Exchange Ltd

Your Mortgage. Our Problem

Providing Award Winning Advice On The Best Solutions For You

4.9

Excellent

TrustScore 5 out of 5

376 reviews

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4.9

All reviews

(376)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The best thing Iv done is contact the mortgage exchange. David was brilliant, so helpful and knowledgeable and friendly! Done all the hard work for me and only a couple of calls he sorted my mortgage out and saved me a load of money! Defo recommend

August 21, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Diana, wow...thank you for your kind words & 5-star review. David & the team were pleased to call you a valued client & looking forward to working on your behalf again in the future. All the best Mortgage Exchange Ltd.

Rated 5 out of 5 stars

Excellent service

Excellent service, did extra mile to get things sorted, highly recommended

August 21, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Emilito, thank you for taking the time to leave us a 5-star review. The whole team really enjoyed working for you & your family. All the best, The Mortgage Exchange Ltd

Rated 5 out of 5 stars

I can’t thank David and Lauren enough…

I can’t thank David and Lauren enough for all the help they provided me. They went over and above what was expected and kept in touch every step on the way

August 21, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Nicola, thank you for your fantastic review & kind words. David & the whole team loved working on your behalf, & hopefully we will be able to provide our services to you & your wonderful family in the future. All the best, Mortgage Exchange Ltd team.

Rated 5 out of 5 stars

Always resposive and diligent keeping…

Always resposive and diligent keeping you informed at each stage. Would be happy to use agian as they are excellent. Very friendly and put you at easy.
Have recommended to Freinds already.

August 9, 2024
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Reply from The Mortgage Exchange Ltd

Hi Andrew, we are thrilled with your recommendation & equally thankful for you taking the time to leave us a review. All the best. The Mortgage Exchange team

Rated 5 out of 5 stars

David and Millie were brilliant to deal…

David and Millie were brilliant to deal with, highly recommended 👌 5 star 🌟

August 1, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Colin,
Appreciate you taking the time to leave us a review, & recommendation. It was our pleasure working on your behalf- we're looking forward to seeing the completed home improvements.
The Mortgage Exchange Team

Rated 4 out of 5 stars

Very helpful

July 11, 2024
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Reply from The Mortgage Exchange Ltd

Thank you for taking the time to leave us a review Simon. It was a great experience helping you achieve your goals. The Mortgage Exchange team.

Rated 5 out of 5 stars

Mortgage Application

Regular contact and updates and everything explained clearly.

David and Millie made this process so much easier than I ever thought it would be.

Highly recommend.

July 1, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Louise, we're grateful for your amazing review. It's a pleasure to call you a client & we're delighted to have worked on your behalf, wishing you all the best the Mortgage Exchange team.

Rated 5 out of 5 stars

A big shout out to mortgage exchange…

A big shout out to mortgage exchange five star from start to finish…and a special mention to mr David Hughes for your kind patient caring understanding attitude you are a credit to your company…I would not hesitate to use mortgage exchange in the future ⭐️⭐️⭐️⭐️⭐️

July 4, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Claire, and thank you for leaving us a positive review. David and the rest of the team are thrilled to have guided you along the way to achieving your desired goal. Enjoy your holiday and look forward to working for you in the future. The Mortgage Exchange Team.

Rated 5 out of 5 stars

First class experience.

Ross Haggerty and Millie Harrison provided a first class experience. Not only did I save money, they provided me with a regular update. Nothing was too much.

The speed from start to end was amazing, even the last touch today, informing me that completion had taken place.

June 27, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank you for taking the time to leave us a review and kind words Dudley. It was a real pleasure working on your behalf throughout the process and helping you achieve your desired outcome. We're gutted your application is now completed, especially Ross & Millie- wishing you all the best for the future. The Mortgage Exchange team

Rated 5 out of 5 stars

Extension -- Remortgage

We were looking to do side extension and needed equity out of our current house, David and his team were absolutely brilliant at not only finding me a deal but saving me £££ in monthly repayments.

June 14, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Mr Aarat, we appreciate you taking the time to leave us a fantastic review. It was our great pleasure to help you and the wonderful family secure deal and achieve savings in the meantime also. We're sure the Patel family are going to enjoy the extension, and we all here are wishing you guys all the best, the Mortgage Exchange team.

Rated 5 out of 5 stars

An absolutely masive thank you to David…

An absolutely masive thank you to David who has been so amazing in advising and finding us the best deal. After approaching our current mortgage provider, who was zero help, David went above and beyond to help get us sorted. He has been so patient, talking us through every step and completely understanding what we were looking for. I also have to give a huge shout out to Lauren who was part of the magical team who made this happen. 100% recommend and will be going back when our current fixed rate ends. Thank you so much.

June 13, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Thank for your very kind words Michelle and giving us the opportunity to work for you its has been a real pleasure and thank you for the giggles we shared throughout the application process, you made our job really easy with your super efficiency, all the best to you and the family for the future and good luck with your allotment:):):)
FROM EVERYONE AT THE MORTGAGE EXCHANGE

Rated 5 out of 5 stars

Dear Beline

Dear Beline, Lauren, and your team.

Thank you once again for going above and beyond to ensure that we were able to secure a mortgage in a timely manner. Your dedication and expertise made a world of difference for us, and we are truly grateful for all that you have done.

Sincerely,

Mrs K Korondan

June 7, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Mrs Korondan,

We appreciate you taking the time to leave us such a lovely review, and more importantly we are overjoyed that you had a great experience of our services. Was a pleasure working on your behalf and we are lucky to call you a valued client, all the best. The Mortgage Exchange team.

Rated 5 out of 5 stars

I would recommend them to anyone the…

I would recommend them to anyone the way they helped us and got everything done and kept us informed was brilliant I thank them so much

June 4, 2024
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Reply from The Mortgage Exchange Ltd

Thank you for your kind words Mark, we found you great to work for, you brightened up everyone's days. Lauren is now your biggest fan. best wishes The Mortgage Exchange

Rated 5 out of 5 stars

Amazing team

Amazing team! This is the second time I've used The Mortgage Exchange 😁
They make it such a stress free process, they do all the legwork, they keep you informed at every stage and do all the chasing with companies for you. If your fixed rate is due to end soon, it's worth seeing if they can get you a better deal, will be using them again when mine is up again 💪 Thank you so much! (Again!) 😁

May 16, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Cordelia,

Thank you for taking the time to leave us a positive review. We are delighted you found our process "Such a stress-free process", kept you well informed and importantly were able to secure you a "better deal 💪.
We appreciate your recommendation- and are thrilled to call you a customer.

The Mortgage Exchange Team

Rated 5 out of 5 stars

Awesome

I would like to thank the whole team of the mortgage people, it has been one of the best business I have engaged with. The follow up from the beginning to the end has been amazing especially David, Millie and others I can’t remember the names. If there is 10 stars I would love to give it to them. Thank you to you all.

May 7, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Yassin,

We appreciate you taking the time to leave us a fantastic review, and more importantly we are overjoyed that you had a great experience of our services.
We are lucky to call you a valued customer.

The Mortgage Exchange Team

Rated 5 out of 5 stars

Recommended

Very helpful done everything and more and done it all in time they promised

April 30, 2024
Unprompted review
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Reply from The Mortgage Exchange Ltd

Hi Barry,

Thank you for leaving us a positive review, we are pleased to hear you found our services simple, straight forward and quick.
Excited to call you a valued client.

The Mortgage Exchange Team

Rated 5 out of 5 stars

Excellent Company to deal with

Excellent Company to deal with. Brokered a great Mortgage deal for me that really sorted my finances and the whole process only took a couple of weeks from start to finish. Can highly recommend.

May 2, 2024
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Reply from The Mortgage Exchange Ltd

Hi Julie,

Thank you for leaving us a positive review, we are pleased to hear we were able to "Really sorted" your finances.

Appreciate your recommendation- and are excited to call you a value client customer.

The Mortgage Exchange Team

Rated 5 out of 5 stars

Excellent experience

Beline and Lauren went above and beyond to help us and get everything completed as soon as possible, the communication from them both at every step was brilliant keeping us up to date on progress.

April 26, 2024
Rated 5 out of 5 stars

Remortgage

David Hughes ,my broker, was extremely helpful and knowledgeable . My loan was completed in super quick time. I was very impressed and would definitely do business with them again. Thanks so much to all especially David for keeping me up to date and being so helpful and friendly.

April 16, 2024
Unprompted review

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