Motorhome Protect Reviews 

3,002
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 270 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, patient, and knowledgeable, providing clear explanations and making interactions pleasant. Many people highlight the exceptional customer service, noting that agents are professional, friendly, and make the process easy. Reviewers also frequently mention the competitive and great prices, often finding better rates than elsewhere, alongside an overall excellent service and user experience. However, some customers noted challenges with automated systems and virtual assistants, expressing frustration with long hold times and difficulties reaching a human agent. People often preferred direct interaction over automated processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and professionalism of... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the excellent and competitive... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and efficiency of the... See more

User experience

People report positive experiences with user experience, highlighting ease of use and efficient service. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got a quote through Compare the Market and followed up with Motorhome protect because of their low compulsory excess. The agents on the phone line were excellent. Very patient and thorough, answered a... See more

Company replied

Rated 5 out of 5 stars

The cover we get is really good and our experience when we broke down in France was exceptional. Nothing was too much trouble. When you compare separate covers compared to the all in policy that we ha... See more

Company replied

Rated 5 out of 5 stars

Found on Money Saving Expert. Spoke in person to Motorhome Protect. Staff member knowledgeable and helpful. Ended up with the same insurance company as last year for 2/3rds the price! Plus put extra d... See more

Company replied

Rated 5 out of 5 stars

could not pay online this morning which was frustration having to listen to a robot before being put through to a human who was very good all renewed so alls well that ends well your hold music ne... See more

Company replied


Company details

  1. Insurance Company

About Motorhome Protect

Information provided by various external sources

With our roots dating back to 1974, we proudly provide excellent service and arrange competitive insurance policies, specialising in Motorhome and Campervan cover.

We know arranging the right insurance can be complicated, so we invest in our teams to ensure you get the service you deserve. We believe in excellent service because we know it is as important to you as it is to us.

Motorhome Protect


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,002)

265 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Competitive prices and efficient call…

Competitive prices and efficient call handling when renewing my policy.
It is possible to renew online, but I prefer to speak with someone.

November 12, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We're glad you found our prices competitive and our call handling efficient! We appreciate you choosing to speak with us directly for your renewal. Thanks for your feedback. Motorhome Protect.

Rated 4 out of 5 stars

I had a 15 minute wait for the call to…

I had a 15 minute wait for the call to be answered but the call handler was polite and efficient. Great policy quotation as always and looked at my alterations and requoted.

November 10, 2025
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Reply from Motorhome Protect

We appreciate you bringing the wait time to our attention and are happy to hear that the call handler was polite and efficient. We're glad the policy quotation met your needs. Thank you. Motorhome protect.

Rated 4 out of 5 stars

Helpful on the phone and was sorted…

Helpful on the phone and was sorted quickly

November 6, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We appreciate your feedback and are glad our phone support was helpful and efficient for you. Thank you. Motorhome protect.

Rated 5 out of 5 stars

Price !

Price, less than last year !

October 27, 2025
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Reply from Motorhome Protect

We're happy to hear that you found our price to be satisfactory this year. Thank you for your positive feedback; we appreciate it! Motorhome protect.

Rated 5 out of 5 stars

How good the insurance is and reasonable price

Was very good sorting my insurance out and wll mannered would recommend

October 28, 2025
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Reply from Motorhome Protect

We're happy to hear that you had a positive experience with your insurance. We appreciate your recommendation and are grateful for your feedback. Motorhome Protect.

Rated 5 out of 5 stars

The renewal was very efficient and …

The renewal was very efficient and with a very competitive price

October 23, 2025
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Reply from Motorhome Protect

We're happy to hear that you found the renewal process efficient and the price competitive. Thank you for your positive feedback; we appreciate it. Motorhome protect.

Rated 5 out of 5 stars

Nice and simple service

Nice and simple service
Great customer service

October 21, 2025
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Reply from Motorhome Protect

We're happy to hear that you found our service nice and simple, and that you experienced great customer service. Thank you for your feedback! Motorhome Protect.

Rated 5 out of 5 stars

Really helpful staff on the line

Really helpful staff on the line. Tailored to what I needed and answered all my questions. Thanks Ellie 😁

October 16, 2025
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Reply from Motorhome Protect

We're happy to hear that our staff was so helpful! It's great to know that we answered your questions and tailored our support to your needs. Thanks for your feedback! Motorhome Protect.

Rated 4 out of 5 stars

Great telephone help

After not quite getting the results I wished online, my phone handler was really helpful and got my policy sorted

October 17, 2025
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Reply from Motorhome Protect

We appreciate your feedback. We're happy to hear that our phone support was able to help get your policy arranged after you experienced some difficulties online. Motorhome protect.

Rated 5 out of 5 stars

My motorhome

The gentleman who took my call was called Jay. He was so informative without being pushy. He answered all my questions and we even had a few laughs over him pronouncing my Welsh address😊

October 16, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We're happy to hear that you found our team member so helpful and informative. We appreciate you taking the time to share your positive experience and your kind words. Motorhome protect.

Rated 4 out of 5 stars

Ai not great over the phone

Ai not great over the phone, however the agents where very helpful.

October 7, 2025
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Reply from Motorhome Protect

We appreciate your feedback and are glad our agents could help. We will work on improving the AI phone experience for everyone. Motorhome protect.

Rated 5 out of 5 stars

Friendly

Friendly. Easy to renew

October 14, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We're happy to hear that your renewal was easy and friendly. Thank you for your feedback! Motorhome protect.

Rated 5 out of 5 stars

Campervan insurance

Communication,payment, customer service all good and swift

October 13, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We're happy to hear that your communication, payment, and customer service experiences were all positive and swift. Thank you for your feedback. Motorhome protect.

Rated 5 out of 5 stars

Great from quoted to payment smooth

Great from quoted to payment smooth. Very pleasant helpful lady on phone made it smooth. Very good service highly recommend

October 10, 2025
Motorhome Protect logo

Reply from Motorhome Protect

We're happy to hear that the process, from the quote to the payment, was smooth for you. We're also glad the phone support was helpful. Thank you for your recommendation! Motorhome protect.

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