While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers frequently highlight the promptness of the delivery service, often noting that products arrived exactly when expected. Many people are also very satisfied with the quality of the products, describing items like beds and sofas as well-made, beautiful, and exceeding expectations in terms of fabric quality and design. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, mentioning concerns about cheap-looking materials, poor craftsmanship, or items that did not match the online description. There were also instances where customers received the wrong item or experienced problems with delivery, such as late arrivals, damaged walls during assembly, or a lack of communication regarding order status.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the product, noting... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality, well-constructed beds,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick delivery times,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Staff

Customers consistently note ambiguous experiences with staff. Some reviewers praised the delivery personnel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my bed then immediately changed my mind about the colour. I messaged them but got a delivery notification. Thought I was too late to alter it. My enquiry was responded to and I was able to c... See more

Rated 4 out of 5 stars

Settee was perfect and well priced, delivery was quick, but to send a single drive no mate for a heavy item like two reclining sofas is ridiculous. I managed to get a friend's son to come and give a... See more

Rated 4 out of 5 stars

The delivery guy way exceptionally helpful and accomidating. My daughter likes her new bed.


Company details

  1. Bedroom Furniture Store

Written by the company

Experience the ultimate in sleep comfort with Mr Slumber. We craft exquisite upholstered bed frames, divan beds, ottoman bed frames and mattresses for a restful night's sleep. All of our beds are available in over 22 different fabric choices. We offer free UK mainland delivery as standard. Mr Slumber is a retailer that proudly sponsors British Manufacturing with all of our products being manufactured here in the UK!


Contact info

3.9

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautifully well made

I ordered the single floor standing headboard! Wow.. it’s heavy, it’s very well made. Padding is solid, and the design is elegant.. I’m ordering one for my king size bed next month.. keep it clean it’ll last for years!

May 6, 2025
Rated 2 out of 5 stars

Hi There my experience wasn’t great

Hi There my experience wasn’t great. I have ordered corner sofa and I received the wrong item it was shock on the beginning but at the end I decided keep the wrong item . It was a lesson for me too check everything before I open it

May 6, 2025
Rated 1 out of 5 stars

SCAM COMPANY

The divan bed ordered was a double size Milan in cream boucle.
The bed delivered on Friday was Esquire.
I immediately contacted me slumber to notify. I received a txt saying they were in fact the same bed?
It depended on the size you order as to how many panels can be made, If you check web page they are not the same and there are indeed options to order either bed in all varieties.
Annoyingly you cannot call up just text or resort to posting on the TikTok which they will remove you from.
The bed itself is so poorly made and I believe unsafe for its purpose.
You can feel the wood frame through the fabric, one wrong move with a vacuum and it will go right through. There are no fire safety labels either, which I believe against the law.
As we have no bed for our daughter with buying a new one, we had to try and put base up so we could sleep on it, and give our own bed to our daughter.

This part is where we were lost for words, the actual bed itself, my god THEE WORST WORKMANSHIP EVER !!! Poor poor quality.

The feet holes were not all made properly so you physically can’t push them in or they smash - like ours have. The upholstery is just folded and stapled - there is no sewing involved or craftsmanship & not even neat or decent blummin stapling !!
The foot end has a fold in centre where the two ends of the wrapping fabric meet, it’s just folded over in a rough fashion and again stapled - You can put your hand under the fold where the bare edges are frayed and simply unfold due to the badly made design. a good proper divan would be of quality upholster fabric and sewn taught, I’ve never seen a folded over finish.

The base clips are flimsy plastic which will snap for sure.
The frame work itself is really poorly assembled, you can feel the sharp edges through fabric.
On unwrapping there is a million staples everywhere, actually attached to the framework !!

I strongly believe items shown on web and in lives are not the same. They look pretty decent and nothing like what you get
BE WARNED !!!!

It’s cheap for a reason , anyone wanting further details , video or photos please message.
I am now asking for a full refund and return from PayPal resolutions

May 9, 2025
Rated 4 out of 5 stars

Settee was perfect and well priced

Settee was perfect and well priced, delivery was quick, but to send a single drive no mate for a heavy item like two reclining sofas is ridiculous. I
managed to get a friend's son to come and give a hand. I am 73 and my knees are no good. I asked the driver what happens when there is no one to help,he said he would have had to cartwheel it. That is why I only gave 4 stars. Driver was a nice man but should have had a mate.

May 2, 2025
Rated 5 out of 5 stars

Quick delivery with real time updates…

Quick delivery with real time updates from the driver.
Bed is really well made. Very surprising quality as the price is great. We did have to cut the headboard in half to get it up the stairs but it’s screwed back together perfectly.

April 27, 2025
Rated 5 out of 5 stars

Great service

Great service, always kept updates with delivery. Headboard delivered promptly. Really good quality and item as shown on website. First time using this site but will definitely use again.

April 6, 2025
Rated 1 out of 5 stars

Disappointed

Van broke down which is unavoidable but then delivery took 3 days, no apology!!
Extremely disappointed with mattress as was not as firm as expected.
Also beware as you cannot contact them by phone and for some reason the emails they send you cannot read

April 3, 2025
Rated 5 out of 5 stars

Wow great

Wow! What a pleasant group of people it was a pleasure to deal with them. Professional team from designing the product of my dreams to delivery the drivers.

March 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look