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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers had a great experience with this company. Customers frequently highlight the promptness of the delivery service, often noting that products arrived exactly when expected. Many people are also very satisfied with the quality of the products, describing items like beds and sofas as well-made, beautiful, and exceeding expectations in terms of fabric quality and design. However, some people were dissatisfied with certain aspects of their experience. A few customers reported issues with product quality, mentioning concerns about cheap-looking materials, poor craftsmanship, or items that did not match the online description. There were also instances where customers received the wrong item or experienced problems with delivery, such as late arrivals, damaged walls during assembly, or a lack of communication regarding order status.

What people talk about most

Product

Customers had ambiguous experiences with product quality. While some reviewers praised the product, noting... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the excellent quality, well-constructed beds,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick delivery times,... See more

Order

People report ambiguous experiences with order. While some customers praise quick delivery and express... See more

Staff

Customers consistently note ambiguous experiences with staff. Some reviewers praised the delivery personnel,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I ordered my bed then immediately changed my mind about the colour. I messaged them but got a delivery notification. Thought I was too late to alter it. My enquiry was responded to and I was able to c... See more

Rated 4 out of 5 stars

Settee was perfect and well priced, delivery was quick, but to send a single drive no mate for a heavy item like two reclining sofas is ridiculous. I managed to get a friend's son to come and give a... See more

Rated 4 out of 5 stars

The delivery guy way exceptionally helpful and accomidating. My daughter likes her new bed.


Company details

  1. Bedroom Furniture Store

Written by the company

Experience the ultimate in sleep comfort with Mr Slumber. We craft exquisite upholstered bed frames, divan beds, ottoman bed frames and mattresses for a restful night's sleep. All of our beds are available in over 22 different fabric choices. We offer free UK mainland delivery as standard. Mr Slumber is a retailer that proudly sponsors British Manufacturing with all of our products being manufactured here in the UK!


Contact info

3.9

Great

TrustScore 4 out of 5

185 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great communication

The team was very responsive via email.
The delivery went perfectly well and right on time. Very good communication with all the stakeholders.
The bed was quite straightforward to build.
I recommend their service +++

March 30, 2025
Rated 1 out of 5 stars

Really disappointed

Really disappointed! My ottoman bed came without a base which I've never heard of before having bought storage beds many times before, the delivery guy scratched up my walls in my brand new house & left without saying a word! AND left all the rubbish behind!! So upset and so disappointed. Never again!

March 29, 2025
Unprompted review
Rated 2 out of 5 stars

Wet Mattress

The double mattress was wet through when it arrived, it has spent the past few days in front of the radiator drying it out.
I would like some kind of refund to compensate for the inconvenience and the state of a brand new mattress been delivered in this state

March 8, 2025
Rated 5 out of 5 stars

Amazing so quick to come out then the…

Amazing so quick to come out then the man who put the bed together was so nice and polite and fast and cleaned up behind him he wore boot covers for respect as not many do that. It was my favourite experience from any online purchase

February 27, 2025
Rated 5 out of 5 stars

I wasn’t sure what to expect when…

I wasn’t sure what to expect when ordering a bed online, but I’m really happy with my purchase! It’s comfortable, sturdy, and looks great in my room. I need to order another one for my sons room. Extremely happy with my purchase and delivery was prompt. Thank you so much , will be ordering again soon

March 1, 2025
Unprompted review
Rated 3 out of 5 stars

website is very good easy to order

website is very good easy to order, delivery is brilliant very fast , my only downfall would be the bed it's self is very cheep as I thought they headboard would of been more luxury and the base thicker as its a air lift storage you acctully can't fit much under it as the base is very low to the ground you would be tight to fight 4 inch high heels under it without laying them flat just useing that as an example

February 25, 2025
Rated 5 out of 5 stars

Quality product

Ordered a headboard. Arrived quickly
Lovely delivery driver was very helpful in telling me how to attach to bed

Stylish and great quality headboard. Makes my room look complete
At a decent price compared to everywhere else I’d looked

February 21, 2025
Unprompted review

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