mycar Tyre & Auto - Pennant Hills Reviews 

300
TrustScore 4.5 out of 5

4.5

Shell Coles Express Service Station, 386 Pennant Hills Rd, 2120 Pennant Hills, NSW, AU


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See what reviewers are saying

Rated 3 out of 5 stars

The car was returned on time. I was charged nearly 800, and generally I only got charged around $400 in the past 5 years. There wasn't a proper explanation when asked but was told that it was a big... See more

Rated 5 out of 5 stars

This time, it was service for the combine at 80,000 km and 90,000 km, but despite the sudden request, they were able to fit us into the schedule. Manager Luke always provides thorough explanations and... See more

Rated 5 out of 5 stars

The guys at mycar Tyre & Auto were excellent. They were able to diagnose the engine issue with my European car, keeping me up to date and using genuine new parts. My car went in struggling to run for... See more

Rated 5 out of 5 stars

As always, I don't have to wait long for my booking, the guys get to the point, identify the problem & fix it. Great value for money & friendly, helpful staff. I love that I'm informed of status as it... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Pennant Hills

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Shell Coles Express Service Station, 386 Pennant Hills Rd, 2120, Pennant Hills, NSW, Australia

  • (02) 9212 8907

4.5

Excellent

TrustScore 4.5 out of 5

300 reviews

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4.5

All reviews

(300)

32,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great job!

Very friendly service from all the staff. Car had all the repairs i asked for and the essential service. Was ready the time i had asked for.

April 7, 2025
Rated 5 out of 5 stars

Manager and staff did their best to service the car to the necessary standards.

Manager and staff did their best to service the car well. Their mechanical knowledge is considered to be important.
It is considered noteworthy I am a long term customer and care about staff and work standards.
Attention to servicing with safety being a priority are important to communicate to the customer when the card is serviced. The current manager has demonstrated this.
Fitting in with the customer's schedule for the service were attended to. (With due consideration to the staff, my personal aim is also to have the car serviced so that it tries to avoid busy days and times for the staff. In this way, a mutual consideration is demonstrated).

March 17, 2025
Rated 5 out of 5 stars

Fast, friendly and at a good price

Friendly staff, finished the job ahead of time. All you can ask for really. Also more than $250 cheaper than the quote I got for two tires and a wheel alignment from VW when servicing my car. (For the same brand and type of tires)

March 20, 2025
Rated 5 out of 5 stars

Fixed Euro car engine problem, good price, recommended!

The guys at mycar Tyre & Auto were excellent. They were able to diagnose the engine issue with my European car, keeping me up to date and using genuine new parts. My car went in struggling to run for more than 30s to running smoothly again. I'm genuinely impressed. They did a fantastic job and were very reasonably priced. I thoroughly recommend them.

March 13, 2025
Rated 1 out of 5 stars

Poor service

Poor service, water coolant started leaking a month after the service. I won’t recommend mycar servicing for your car. Tyres were ok!

September 17, 2024
mycar Tyre & Auto - Pennant Hills logo

Reply from mycar Tyre & Auto - Pennant Hills

Hi,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Professional

Professional, Polite, efficient and managed everything they could as quickly as possible. Great job!

March 5, 2025
Rated 1 out of 5 stars

Abusive store manager - Worst customer experience ever…

Worst customer experience i have ever experienced. Went in for 2 new tyres to replace the front right worn tyre and rear right damaged tyre. Instructions were to fit the 2 new tyres to the front, take the front left and install it in the rear right. The store manager agreed that was best and proceeded. 2 hrs later he said it was done - 2 new tyres were in the front but rear right was still the damaged one.

I explained that hadn’t been done as discussed and expressed my frustration. He then proceeded to stand less than a metre from my face and yell at me and tell me he had stacks of things in his head, swore at me when i started confronting his behaviour and threatened not to complete the work.

Never have i ever felt this threatened and upset. Their lack of customer service and incompetence was mind boggling. I strongly urge other customers to avoid this store.

March 8, 2025

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