mycar Tyre & Auto - Redbank Plains Reviews 

302
TrustScore 4.5 out of 5

4.5

Town Square Redbank Plains, 357 Redbank Plains Road, 4301 Redbank Plains, QLD, AU


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Rated 5 out of 5 stars

As a lady of a “certain age “, I require help to check my car’s general working order eg tyre pressure, oil and water levels. I have found the staff at Mycar, Redbank Plains very, very obliging and... See more

Rated 5 out of 5 stars

I use MyCar at Redbank Plains because I trust them. Not only are they always friendly and informative I feel they give me good advice. When pennies are tight they make value suggestions for my familie... See more

Rated 5 out of 5 stars

The employees, especially Donna were very helpful and explained how we could resolve our issue with the Turbo hose in the motor. They managed to fit us in on the Saturday morning to repair the hose an... See more

Rated 5 out of 5 stars

From making appointment to driving away my repaired car was a breeze. Customer hotline was very friendly, staff in the shop was accommodating and the location is accessible. Near shops where I did my... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Redbank Plains

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Town Square Redbank Plains, 357 Redbank Plains Road, 4301, Redbank Plains, QLD, Australia

  • (07) 3215 8352

4.5

Excellent

TrustScore 4.5 out of 5

302 reviews

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4.5

All reviews

(302)

29,242 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service review

Absolutely love Mycar, they take better care and don’t stuff around like a lot of other
places

November 15, 2024
Rated 2 out of 5 stars

Unsafe

Pricing and booking in were great.
Car was booked in for 4 new tyres and alignment. Within a couple of days vibration was noticed. On inspecting the vehicle I found that on one wheel the wheel nuts were all loose with one only on by a couple of threads.
This could have resulted in a serious accident.
On the other wheels the wheel nuts were not torqued properly with some being under torqued and others being over torqued. The car was returned to have the balance and alignment checked only to be told that they couldn’t do an alignment on this car and hadn’t done the alignment that had been paid for. We were allowed to drive an unsafe car and paid for work that hadn’t been completed with no communication.
Will not be going back to MyCar Redbank Plains.
However the team at MyCar Redbank were great and I would recommend.
Did the alignment and ensured everything was completed correctly.

October 30, 2024
Rated 5 out of 5 stars

Excellent workmanship and customer service!

The team at Redbank Plains Townsquare not only diagnosed the issue with my vehicle but had parts ordered in and my car fixed and ready to be picked up on the same day. I only received a call to pick my car up at 5:15 pm (they close at 5:30) and Donna, the receptionist, said that she was happy to keep the office open so I didn’t have to go the night without me car. She really didn’t have to do this, I appreciate it so much!
5 stars for both workmanship and customer service!

November 5, 2024
Rated 5 out of 5 stars

They got everything done right on time

They got everything done right on time. As always they did great job on my car. I had it serviced, got new tyres and also they diagnosed my car and recommended new spark plug for the car as it had already done 300k which was very helpful. They are the best around the place.

October 10, 2024
Rated 5 out of 5 stars

Highly recommended mycar Tyre and Auto

We received great service at the mycar Tyre and Auto (Redbank Town Square).
They slotted us in at short notice and our car was ready on time.
Also they were much cheaper then the other auto shops. 5 stars*****

September 28, 2024
Rated 5 out of 5 stars

Knights in greasy armour

The team at My Car saved my day. My car broke down close to them on my way to work. And even though they were extremely busy, they got my car inside, dropped me off at work and fixed the car before I finished work. These guys are amazing and I can't thank them enough.

September 28, 2024
Rated 1 out of 5 stars

Can't belive 250 dollars for diagnostic…

Can't belive 250 dollars for diagnostic test , got same test done at exhaust shop ipswich mufflers. 55 dollars exactly same test ,really my car you should do better .no help here , but, redbank plaza my car , very good customer service they know what there talking about , real mechanic to answer call and advise , reception at other my car not much use at all, anyway that's just my opion ,funny thing is he the mechanic at redbank plains was as useful and as helpful as , phar lap with no legs ,

September 24, 2024
Unprompted review
mycar Tyre & Auto - Redbank Plains logo

Reply from mycar Tyre & Auto - Redbank Plains

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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