mycar Tyre & Auto - Rouse Hill Reviews 

231
TrustScore 4.5 out of 5

4.6

Resolution Place 4, 2155 Rouse Hill, New South Wales, AU


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See what reviewers are saying

Rated 5 out of 5 stars

Had my tyres replaced and a wheel alignment done. The alignment was spot on, and the car drives perfectly now. The receptionist was very friendly and provided excellent customer service. Highly

Rated 5 out of 5 stars

I just want to give a shout-out to Grant and the team at mycar Tyre & Auto Rouse Hill. Recently, my rear right brake light bulb burnt out, so I popped in without an appointment hoping to just buy a... See more

Rated 5 out of 5 stars

As usual I wasn't surprised by the excellent customer service provided at Rouse Hill My Car. I had a very short wait before my pink slip was completed. Hats off to the young lady at front of house f... See more

Rated 5 out of 5 stars

Grant went out of his way to fit in our urgent repairs to our Subaru; & being interstate visitors Grant made sure to prioritise our job. This couldn’t have happened without the Mechanic, Josh working... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Rouse Hill

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Resolution Place 4, 2155, Rouse Hill, New South Wales, Australia

  • (02) 8048 3868

4.6

Excellent

TrustScore 4.5 out of 5

231 reviews

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4.6

All reviews

(231)

32,194 reviews in the last 12 months

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Rated 5 out of 5 stars

Grant & Josh went out of there way!!

Grant went out of his way to fit in our urgent repairs to our Subaru; & being interstate visitors Grant made sure to prioritise our job. This couldn’t have happened without the Mechanic, Josh working through his lunch break to ensure the job got finished on Friday .. another reason I’ll keep using MyCar. Many thanks boys!!

July 12, 2025
Rated 5 out of 5 stars

Going out of their way.....

Recently I had an issue with an engine warning light appearing on my 2024 Tucson. The local dealership where I purchased the vehical were unable to assist on the day I called and said I would need to make a service booking. I called Mycar at Rouse hill and explained the situation and were willing to have a look at it when I was able to get there as was at the time the other side of Sydney. Suffice to say I am extremely grateful to the team as they were able to do a quick diagnostic and inform me of the issue. It was suggested I return to the dealership to have it looked at as it may very well be a warranty job.

In addition, I had it booked in to have my front brakes replaced before the above issue had occurred. Again I was extremely grateful they were able to push back the work keeping the parts they had ordered until I had the car back from the dealership. Subsequently my brakes were able to be repaired that day after I collected my care from the dealership.

I am impressed with their willingness to assist and seemingly to go out of their way to find a solution to your issue.

July 4, 2025
Rated 5 out of 5 stars

Winners!

After being highly disappointed by the Nth Kellyville centre, I hoped to have the experience change at Rouse Hill - what an enormous difference! Welcoming Customer Service at the front desk, a manager who knew exactly what to do - and knew exactly what the other mob had done wrong. Corrected a problem that I had endured for 2 years as the other mob could never find the source of the noise. Gave me price warning up front and got the job completed within the timeframe guidance - they just won a new ongoing customer.

May 30, 2025
Rated 5 out of 5 stars

Tyre Service

Highly satisfied by the services from Rouse Hill workshop. I do recommend others to get the expert opinion from the experts in this workshop.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Long time myCar, First time myCar Rouse Hill

I have been using myCar for many years. First time using the recently opened Rouse Hill store. First impression ... 5 stars!

Grant L (Store Manager) and Team did a great job in fixing my car's issues. Great communication. I did not feel rushed. All my questions were answered plus with genuine advice.

So, to Team myCar Rouse Hill ... keep up the great work !!!

April 30, 2025
Rated 1 out of 5 stars

Excessive Advise of Works

I took my car to My Car for a service, and they quoted me $5.5K for repairs, claiming an alarming amount of work was required to fix my car. However, after getting a second opinion from an independent mechanic, I was told only about $1.1K worth of work was actually needed. It seems like My Car was recommending unnecessary repairs to inflate the bill. I’ve been keeping up with regular servicing, so this was a real shock. I’m very disappointed and no longer trust their recommendations. Definitely get a second opinion before agreeing to any work here.

May 1, 2025
mycar Tyre & Auto - Rouse Hill logo

Reply from mycar Tyre & Auto - Rouse Hill

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

An emergency flat tyre

An emergency flat tyre. My Car Tyre & Auto Rouse Hill were opened till 5.30 on a Friday when most tyre retailers would not be opened. So I could drop off the damaged tyre the day it was damaged. Got all 4 tyres replaced by the following Tuesday for a great price and the work done in a timely manner. Drove my car today and it ran beautifully, so very happy

April 15, 2025

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