mycar Tyre & Auto - Southport Reviews 

326
TrustScore 4.5 out of 5

4.6

Australia Fair, Enter off Marine Parade (in the South Car Park), 4215 Southport, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I finally found a good honest and professional young mechanic in the GC so conveniently located in AustraliaFair the manager of MyCar garage. We have now come twice and lately changed the back break... See more

Rated 5 out of 5 stars

I can always trust the team at mycar southport to provide exceptional service and support. I have been going to them for a few years now and I think it’s great they are using trust pilot for reviews,... See more

Rated 3 out of 5 stars

I have been with Mycar since 14/10/2019 & always experienced good service with advice what is urgent to fix & what is not. On the tax invoice there is a section showing what needs attention,... See more

Rated 5 out of 5 stars

Promptly completed in a timely manner. Explained everything both before and after. Very friendly would highly recommend. I'm a professional driver doing at least 70000 km a year. I need reliable tra... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Southport

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Australia Fair, Enter off Marine Parade (in the South Car Park), 4215, Southport, QLD, Australia

  • (07) 3215 8334

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.6

All reviews

(326)

32,288 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Customer Service

When I took my car to MyCar at Australia Fair for a service this week, I had prepared a list of potential problems that I wanted the mechanics to look into. Matt, the staff person at the front desk, was friendly and helpful, taking the time to go through my list and explain how they would address each one.
When the car was ready for pick-up, he talked me through the results of MyCar's inspection and how each problem was resolved. At no time did I feel talked down to - instead he made sure I understood what was done and what potential problems might arise in the future. I appreciated his patience and attention to detail, and left feeling very satisfied with the level of customer care. A very positive experience.

March 4, 2025
Rated 5 out of 5 stars

the Australia Fair

the Australia Fair, Southport business has again gratefully helped get me on the road again with my car. this is my 2nd time writing a review for this place. Appreciate their fast service, friendliness, and genuine being helpful and honest.

February 19, 2025
Unprompted review
Rated 1 out of 5 stars

No to happy with the service

No to happy with the service

February 19, 2025
mycar Tyre & Auto - Southport logo

Reply from mycar Tyre & Auto - Southport

Hi Pravin​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Service

The service waas quick and friendly, the job finished on time and on budget. Can't ask for more than that.

February 17, 2025
Rated 4 out of 5 stars

Great service

Great service
Were able to fit me in very quickly and easy to find and access. Only issue I would say which isn’t their fault.. is the parking for customers you have to physically look behind you. So you miss it all together.. the mechanic just ended up taking my keys and moving it for me which was nice 🫶🏼🫶🏼

February 18, 2025
Rated 5 out of 5 stars

Touareg 4X Log Book Service (240,000km)

My Log Book Service was a little more diverse than usual, and Natalie (Manager, MyCar Australia Fair) established the variations & costed appropriately.

Thereafter Brenton went about ensuring a comprehensive Log Book Service, plus my various other requested checks, all completed satisfactorily & documented.

I've found Natalie/Brenton @ MyCar Southport (Aust. Fair) ..flexible to your needs, competitive pricing (repairs & tyres) + capable auto technicians.

Happy to Recommend !

February 14, 2025
Rated 5 out of 5 stars

Staff were helpful and friendly

Staff were helpful and friendly, willing to explain the issues in detail - to someone who doesn’t know a lot about cars which I appreciated. Reasonably priced for the work completed. Will be back :)

February 6, 2025
Rated 1 out of 5 stars

Very very bad experience

Very very bad experience. It has definitely gone down hill. I've been a customer for a while. But this was my final time there. The mechanic upfront told me. We couldn't do anything more or fix and issues found because we are to busy and we don't have time.
I'm not even confident the service was done correctly now. Under staffed, poor management and zero communication with staff or customers. You are lucky to even have the mechanics there putting up with managements style. Parts getting ordered late, under staffed, then whoever is on shift must try and do his best. I feel sorry for the guys there. The manager and upper management need to fix their act. I would've left if I was the mechanics on shift.
2 visits costing me over $1300. And I received the bare minimum because each visit they didn't have the parts & understaffed. Very very disappointing. Again this is not to the mechanics at all! This is to the manager, owner & head office.

February 3, 2025
mycar Tyre & Auto - Southport logo

Reply from mycar Tyre & Auto - Southport

Hi Orlando​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

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