mycar Tyre & Auto - Southport Reviews 

326
TrustScore 4.5 out of 5

4.6

Australia Fair, Enter off Marine Parade (in the South Car Park), 4215 Southport, QLD, AU


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See what reviewers are saying

Rated 5 out of 5 stars

I finally found a good honest and professional young mechanic in the GC so conveniently located in AustraliaFair the manager of MyCar garage. We have now come twice and lately changed the back break... See more

Rated 5 out of 5 stars

I can always trust the team at mycar southport to provide exceptional service and support. I have been going to them for a few years now and I think it’s great they are using trust pilot for reviews,... See more

Rated 3 out of 5 stars

I have been with Mycar since 14/10/2019 & always experienced good service with advice what is urgent to fix & what is not. On the tax invoice there is a section showing what needs attention,... See more

Rated 5 out of 5 stars

Promptly completed in a timely manner. Explained everything both before and after. Very friendly would highly recommend. I'm a professional driver doing at least 70000 km a year. I need reliable tra... See more


Company details

  1. Tire Shop
  2. Auto Electrical Service
  3. Car Battery Store
  4. Car Repair and Maintenance
  5. Mechanic
  6. Oil Change Service

About mycar Tyre & Auto - Southport

Written by the company

mycar logo

mycar Tyre & Auto is one of Australia’s largest tyre, service and repair businesses, with a team of auto experts famous for customer care.

Whether you are in need of car servicing, new tyres or puncture repairs, car batteries or roadworthy inspections, our expert technicians have got you covered.

With over 270 stores Australia-wide, mycar Tyre & Auto is a one stop shop for everything auto.


Buy Tyres Online
Book Car Servicing Online
Get Car Repairs
View our Latest Offers

Peace of Mind is Guaranteed - Australia Wide

At mycar, we guarantee our products and services to be free from defects in materials and workmanship.

mycar logo

Quality Workmanship

We offer a Lifetime guarantee on all work performed at mycar.

New Parts

We offer a 24,000kms or 24 month guarantee (whichever occurs first) on all new parts supplied and installed by our qualified technicians.

Lifetime Tread

At mycar we offer a lifetime tread guarantee against manufacturing faults and limited to pro-rata replacement, calculated on the remaining tread depth.

Batteries

Warranties on batteries range from 12 to 40 months, depending on the type of battery purchased.


Contact info

  • Australia Fair, Enter off Marine Parade (in the South Car Park), 4215, Southport, QLD, Australia

  • (07) 3215 8334

4.6

Excellent

TrustScore 4.5 out of 5

326 reviews

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4.6

All reviews

(326)

32,302 reviews in the last 12 months

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Rated 5 out of 5 stars

THANKYOU MyCar Southport team!!

THANKYOU MyCar Southport team!!
Very professional, efficient and excellent customer service that provided a hugely positive experience especially for a novice car owner such as myself.

Special thankyou to Natalie who was honest and attentive. It can be a bit overwhelming when dealing with the more nitty gritty details of car-related issues, but Natalie was very patient and thorough in her explanations - making sure I knew what was going on with my car in an easy to understand manner - and the mechanics did an excellent job with servicing it to run smoothly.

It's refreshing seeing this team who genuinely care for their customers and are passionate and excel in the job they do.

10/10 would recommend

October 8, 2024
Rated 4 out of 5 stars

Booked a puncture repair left with a service, new brakes and still have the puncture

I originally booked the car in as I had a tyre puncture, and thought I'd do the service while the puncture got repaired, but instead I get a call that my brakes needed replacing, which was fine, safety first I get it, however after paying over $900 for a service and new brakes, the puncture wasn't fixed and I'm now still having to find another tyre company to fix it... so yup frustrating especially that tyre in is the name of Mycar Tyre and Auto and my tyre wasn't fixed...
They mentioned that they don't have a tyre bath to examine the tyre, which is fine, but why not explain this to me in the beginning beforehand, as I said the reason for the call was the puncture, and I still have the puncture, it was just frustrating driving away knowing I still needed to pay another company to do the job I booked the car in for originally.

September 27, 2024
Rated 1 out of 5 stars

Sent Ute in for service

Sent Ute in for service, diagnosed head gasket and quoted $5500 for repairs. Thermostat needed replaced. Not head gasket.

September 7, 2024
mycar Tyre & Auto - Southport logo

Reply from mycar Tyre & Auto - Southport

Hi​,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Excellent service

Excellent service! Had a tyre repair and balance booked in after a screw puncture on the road - booking was quick and easy, and Josh was friendly, helpful and efficient in getting the tyre repaired and back onto my car quickly.

August 25, 2024
Rated 1 out of 5 stars

Lost a long term customer - terrible service and attitude

Got my car back from the service with light globes still out, windscreen wipers needing replaced and still missing like it's down a cylinder. Was charged for the more expensive service option without that being discussed (or needed) and generally quite disgusted with the way things have been handled. I have received a refund now however you have lost a very long term customer. I have trusted this company to do right by me and keep my vehicles safe and roadworthy for years and this latest service really dropped the ball. If I hadn't noticed/raised the issues, no one would have said anything. There was an outage on the day but if they couldn't do the work they should have told me so and we could have rebooked, not just hope I wouldn't notice.

July 21, 2024
mycar Tyre & Auto - Southport logo

Reply from mycar Tyre & Auto - Southport

Hi Leigh,

Thank you for taking the time to share your feedback. At mycar we strive to ensure to the upmost in customer service. Therefore we are truly sorry to hear about your recent experience. 

So we may investigate your concerns, please don't hesitate to reach out to our Customer Care team on 1800 065 010 or at careteam@mycar.com.au (mailto:careteam@mycar.com.au). 

Kind regards

mycar Team

Rated 5 out of 5 stars

Great customer service.

Great customer service.
I liked the reminder the day before and the communication by phone and text about issues.
The car feels good after the service, and I've been advised about things that might have to be looked at next time.

August 16, 2024

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