My Car Solutions Reviews 

144
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant service from start , very quick at responding to request for info . The whole process was made very simple and no hassle whatsoever . No hard pressure sell , just info provided and left to m... See more

Rated 5 out of 5 stars

My experience was made so much easier by the excellent service received. Paul was fantastic at answering any questions I had, nothing was too much trouble and he kept me informed at every stage of th... See more

Company replied

Rated 5 out of 5 stars

Fantastic company to deal with from start to finish. Paul was very professional and handled any query, no matter how minor, with speed and efficiency. Will gladly use again when changing second vehicl... See more

Company replied

Rated 4 out of 5 stars

Paul and the team sorted out a good deal on a Seat Leon Cupra - cheapest around. Delivery was by driver so was convenient, but had 200miles when I picked it up. Lease company is through Arval.

Company details

  1. Auto Broker
  2. Business to Business Service
  3. Car Finance and Loan Company
  4. Community Health Centre
  5. Leasing Service

Written by the company

Welcome To My Car Solutions, We are a Family run business who understands customer service and always put the customer first. We provide both car and commercial vehicles on Contract Hire, Finance Lease and offer Personal Contract Purchase and Hire Purchase, we cover it all, offering our customers all of the options that are best suited to their specific needs. We are a NHS Trust staff vehicle supply partner, specialising in contract hire, having many years of experience in this market gives us a unique advantage in providing one of the best service and financial options in the market. Our usp is that we can arrange salary sacrifice for SME,s of 1-10,000+ employees. Our new easy to use online portal allows our customers to log into a secure protected portal, choose the vehicle of their choice and generate a quotation along with their personal salary sacrifice savings information, making it a simple process to forward the finished product to their payroll/HR to complete the order. We offer all of our customers the option of a massive saving on our maintenance agreements including premium tyre cover, we do this by passing on our savings direct to our customer, we do this to make sure that our customers have the option to secure their maintenance and breakdown agreements, so no unforeseen shocks in the future as all of our maintenance agreements are price protected. The customer always comes first, that is our ethos.


Contact info

4.8

Excellent

TrustScore 5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(144)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time I’ve bought a car via lease

First time I’ve bought a car via lease. Paul was excellent and answered all my questions to make the process straight forward. He managed to source 1 car only in the UK that fitted my requirements. Only hours later the car was secured and delivery awaited. Excellent communication throughout and having taken delivery of the car I’m very happy. Hyundai Tucson ultimate, thank you

October 15, 2022
Unprompted review
Rated 5 out of 5 stars

Seamless experience

Extremely happy with deciding to lease with My Car Solutions. Paul was great in keeping me up to date with the cars progress and was always very prompt with his replies to my emails. Will definitely use them again. Also delighted with the car which arrived in very good time!

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

My Car Solutions

My Car Solutions. Paul was Fantastic with the way he dealt with my lease,He did what he said he was going to do, He’s very good at is job and very knowledgeable and I would recommend this company to anyone.
Paul once again thank you.

September 4, 2022
Unprompted review
Rated 5 out of 5 stars

Nice friendly service

Firstly thanks to Paul from Car solutions as others mentioned he is always helpful and try to reply as soon as possible to all my questions including my silly ones...my first lease car and had lots of doubts about payments and maintenance plan...he took time to explain me about various options available...
I had to book my own for test driving the car with nearest dealer, which is ok but I am not sure about giving my details to dealer and contacting me few times about the offers they have and pushing to go with them... which I think can be improved if you organise test drive from your side..
Other than this absolute gold standard service and wish the same while hand over when contract completes.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great service. Highly recommend it!

First personal lease and Paul was a perfect person to deal with my requests and 100s of questions.
Fantastic customer service, on a personal and friendly manner. No matter what the time and day Paul was available. I would highly recommend my car solutions!

August 6, 2022
Unprompted review
My Car Solutions logo

Reply from My Car Solutions

Thanks Atif, always appreciate these reviews, Many thanks

Rated 5 out of 5 stars

First time lease

This was my first time leasing a car and it went without a glitch. Paul was great to deal with and guided me through the process in a very professional , but friendly manner. He was quick to respond to emails and reassured me all the way . Would definitely recommend .

July 28, 2022
Unprompted review
Rated 5 out of 5 stars

Don’t hesitate My Car Solutions deliver!

Paul was brilliant. This was my first time leasing so I was hesitant at first which lost me the original car. Paul guided me through the application, explained the process and sourced another car when others couldn’t. Car was delivered within 3 months of initial application, I was kept up to date with any developments and nothing was too much trouble. Highly recommended!!

July 11, 2022
Unprompted review
My Car Solutions logo

Reply from My Car Solutions

Thank you Andrew for taking the time to showcase your experience with My Car Solutions.
Every customer that makes the effort to post their experiences help others evaluate the type of business they are potentially looking to place their trust in when making a purchase of any description.

Looking forward to assisting friends and family going forward.

Many thanks
My Car Solutions

Rated 5 out of 5 stars

Definitely a five star review for a…

Definitely a five star review for a five star company. My Car Solutions found a car to suit my spec within hours. The process was made simple and Paul and his team guided me every step of the way. I love love love my car and I'll certainly be using this company again when the time comes. Thank you so much for making this journey effortless! 😊

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Second time using Paul from my car…

Second time using Paul from my car solutions from first enquiry to delivery of my new car was a first class experience. Very professional handling of all my questions and most importantly very easy to make contact with at all hours. Highly recommend this company.

May 26, 2022
Unprompted review
Rated 5 out of 5 stars

Paul and the team could not do enough..

Paul and the team could not do enough to ensure that despite the issues faced by the motor industry due to Covid my car was delivered ahead of the final agreed delivery date! I’m more than happy with my car and will definitely use mycarsolutions.co.uk again in the future.

March 12, 2022
Unprompted review
My Car Solutions logo

Reply from My Car Solutions

Thank you for the review Ben, really appreciated.

Rated 5 out of 5 stars

I am very happy with my car

I am very happy with my car! Good value for the money.
Paul Phillipson was extremely helpful and professional. Thank you very much!

March 6, 2022
Unprompted review
My Car Solutions logo

Reply from My Car Solutions

Thank you for the review Alina, really appreciated.

Rated 5 out of 5 stars

From the moment of first making contact…

From the moment of first making contact with Paul through to receiving delivery of the vehicle I have felt totally confident & relaxed throughout the the whole process. I would certainly recommend Mycarsolutions to anyone requiring a new vehicle.

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Another (very) satisfied customer

Another (very) satisfied customer. Just taken delivery of a new Mercedes EQC. Great price, great service and quicker delivery than my local dealer quoted. Second car purchased from Paul in the last 6 months - very attentive. Would definitely recommend if you want a stress free purchase at a great price.

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service! Highly recommended!

The service provided by MyCarSolutions, specifically Paul was excellent, extremely easy and professional. Paul took the time to talk to me on several occasions and helped to select the right deal. I will be using them again - HIGHLY RECOMMEND.

December 3, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service , highly recommended , Paul was excellent communicator, I will definitely use MyCar solutions in the future back again.

November 24, 2021
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service from Paul and honestly wouldn't go anywhere else. As a family we currently have 7 cars on lease plus a company Van. I have also recommended Paul to friends and I don't do this unless I'm happy. 100% satisfied.

November 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, fantastic communication from Paul keeping us informed at every step. We have leased many cars over many years and this is by far the most professional and personable service we have received. I would not hesitate to recommend.

November 11, 2021
Unprompted review
Rated 5 out of 5 stars

Just received my new car

Just received my new car, leased through my car solutions. The process was pain free and easy and my contact Paul was most helpful from start to finish. I would have no hesitation in leasing with them again in future.

October 22, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look