Mycookiedough Reviews 

Ordered a week in advance and understand they only deliver once a week on a Wednesday. The following week comes and no delivery updates at all for two days. When contacting them their response was do I want to cancel with no clarity on where my order is.
Really disappointed given this was supposed to be a birthday present and when ordering from them in the past I had no issues.

In store visit experience

Original customer from when MCD Started.
Not the same, smaller portions. Don’t value repeat customers. Inconsistent
Shame really.

When I ordered this, it was a birthday present. I actually thought I was getting 5 ready made cookie doughs like how you used to do it before so I was incredibly underwhelmed when the DIY pack came through.

The pack itself was good and with a discount code, was a fair price. Unfortunately when it came, the cookie doughs were all squashed and stuck together/moulded like they had been out of the fridge for quite some time during transit. They also didn’t come with any cooking instructions so had to trawl the internet for how to get the best possible cooking results. After following the cooking instructions, they just didn’t seem to cook well at all and turned to ‘slop’. Quite disappointing considering the cost. Don’t think I’ll be purchasing again. I’ve given two stars for what was actually in the pack itself.

I bought the cookies as a Birthday present and they were delivered tight on time! Perfect, thank you.

Box arrived damaged and qr code for instructions didn’t connect to anything

Can’t fault the taste and excellent recipes. However it is on the pricier side for sure. I could get a freshly made one in a dessert parlour for more or less the same price!

It was really good and fast delivery

Cookies arrived quickly, and still tasted great after a stint in the freezer and subsequently in the fridge, though perhaps a little expensive for what you get.

Delivery time was ridiculous missed the occasion I ordered them for.

Lovely product, however it was overshadowed by the excessive time to get it sent out. 10 days from placing order to receipt is ridiculous and for that reason, I won't order again.

This is the best cookie dough no doubt .But they don’t give instructions von how to cook it so mine got spoiled .

I ordered two weeks ago buy one get one free cookie doughs in the black fri sale and they still have not been dispatched?I have emailed and messaged and not had any reply?where is my order?

DO NOT ORDER FROM THIS COMPANY!!! REALLY POOR CUSTOMER SERVICE!!!
States on website orders are delivered 1-3 working days from date order is made. I hadn’t received anything by the 4th day so I had contacted customer service and was told due to Black Friday, I would have to wait 7 days. By the 12th day still nothing so I contacted customer service again saying how this unacceptable and asking where my order was - I receive no reply and the next day all of a sudden I get an automated email saying that the order has been dispatched and was delivered the next day. Looks like they just completely forgot about the order and just sent it out to shut me up. Even then, the order was left in the food bin with rotten food remnants - so we obviously had to throw it away. I contacted customer service again asking for a refund explaining everything but was just ignored. I have never had such a disgraceful experience like this. The only reason I made an order was because this company was recommended by Arrival Cookies who have never disappointed me. Do not fall for the discounts etc, not worth it.

Fantastic cookie dough! Simple instructions and yummy ingredients, best cookie dough I've had. Will definitely be ordering again!

This is my favourite go to dessert place, after our first time there we were hooked. Love going back.
We have just received an order through the post to make at home and the delivery was faultless, really nicely packaged and delicious looking content. Cant wait to cook this.

My order was not complete, half of the order was missing when delivered. The part of the order that arrived was in a very poor state, melted and stuck together. I tried to contact customer services, no phone number so had to do it by email! Emailed on a Friday didn’t get a response until the following Wednesday. One email to say they had refunded me for the missing part, no contact to ask me if I still wanted the missing part, which I did! I had also paid for next day delivery which was a waste of money as I did not received the full order. I did get an email apologising which I responded to saying there was no consideration to the part of the order I received in poor state, the fact I’d paid next day delivery and that no one asked if I still wanted the missing part. I have to date had no response. I would not use this company again. Good luck if you order goes wrong! If your company is expanding, expand your customer services team!
**EDIT** thanks for your reply! Still no reply regarding poor state of product, next day delivery charge or not asking if I wanted the missing product! Oh and it took this bad review to tell me what happened to my missing product! Thanks but no thanks.

Great service- froze on day of arrival and perfect for my daughters 21st!!!