Mycookiedough Reviews 

I was considering an order, put my details in the form but was weighing up other options in the meantime. I never followed through to payment or created an account. I have received 2 text messages and an email in the 24hrs since, it's inappropriate and confirmed that I will not be following through with the order.

Just received my order at work and can't wait to get home to cook my cookie dough kit.
I ordered from your company a few years ago with no issues and your 1st class service hasn't changed.
I work in customer service myself so know how important it is for businesses to receive good feed back. So well done guys you have a happy customer :)))

Great deal and product and really good price point in all the circs! I ordered 5 as gifts. Would definitely order these again.

Packaging was damaged then the cookies were so soft and room temp before I could even get them in the fridge despite having that cooler packet inserted. Once I cooked a few it wasn’t like it used to be, spreads out a lot is too gooey, kinda sickly tbh and if you keep it in any longer is burnt.
Yes before you ask I stuck to the right cooking instructions.
Something seems off this time round with the cookies, unsure it’s a change of recipe or low quality ingredient. Shame really

Great delivery , very cool birthday gift , my daughter loved it
Would order again

After visiting the branch at Trafford centre and leaving not happy with the staff, Em at head office restored my faith. We love my cookie dough and was prepared to walk away for good but now we’re staying. Best cookie dough about have never found another that comes close. Thanks Em x

Ive always had great service and food from here. Even when i had one issue the company sorted me out straight away and went above and beyond any expectations. My favorite dessert place.

Great portion, size and flavours. Travelled well and can’t fault them. Will deffo be back to try the other flavours.

Delivered as a birthday treat, my daughter really loved it. Thank you

Friendly staff and tasty dessert.enjoyed everything on the plate.

Fast service, with friendly staff. Delicious cookie dough that was warm, fresh and just stunning 😍🥰🍪

Lovely food and lovely staff! I had the limited edition Valentines cookie dough and it was delicious 🥰

Very quick and easy to purchase thank you

Amazing stacks and customer service!

Got this as a gift due to a complaint I made on a visit to a store ( staff bad hygiene)
Was grateful to be sent this but wasent as great as what I expected it don’t taste like the store ones - don’t cook as well they spread out loads and are either to raw or burnt

I don’t know why I bother with this company. Ordered my BIY pack on the morning of Monday 29th November. Was charged immediately. Promised on their website that orders would be despatched within 1-3 days and sent next day delivery with DPD. It is now 4pm on Thurs 1st December and I have not received an email confirmation that the item has been despatched, I have contacted the company via email and social media and have had no reply, there is no telephone number available. This is the 3rd time I have ordered from this company and every time I have had issues and they have failed to deliver on their promises. Last time I ordered it took 11 days! Think long and hard about ordering from this company, especially if you need the items for a specific date, as I did. I only ordered as my son had been pestering me to have it as a special treat and I thought I’d give them another chance to see if they’d got their act together post-covid. Obviously not. I just want to cancel and get a refund as the occasion I needed it for will have been and gone by the time it arrives.
UPDATE: It is now Monday 5th December and I have not received my goods, have had no confirmation that the goods have been dispatched and had no response to my numerous emails and messages. The promise plastered all over their website ‘Order by 4pm Wednesday for delivery in time for the weekend’ is an absolute lie. I ordered on the Monday and it has not even been dispatched by the following Monday, never mind delivered! I have emailed them again with instructions to cancel the order and give me a refund but I am expecting that to be ignored too and I will end up claiming it back via my bank. Absolutely shocking, avoid like the plague!

Amazing cookie dough. The best around. Delivered on time my second time I ordered online and never disappointed. Customer service is slow to reply but helpful

Bought a voucher to be used at a kiosk/cafe but when visiting the cafe in Leeds rather embarrassingly was told the voucher was for online use only. Despite it having a QR code on it? Really poor and makes no sense.

Unfortunately my order was lost by the courier. Happy to said that a replacement was sent out without too much hassle. Very happy with the BIY dough pack.