As good as the cookies are, it’s not good customer service when the stores keep opening 30 minutes late, and the opening hours listed on Google and on the website are different. This applies to the s... See more
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So I recently left a bad review as my cookies didn’t arrive and cs messed me about a lot..but they have made up for it by finally sorting it out, refunding my original payment and sending me some free... See more
Terrible service! Easter smash cloud x2 arrived in pieces. Both kids sad. No response at all from My Cookie Dough. Considering it was £50 worth for the novelty experience to make Easter still a bit sp... See more
I ordered 2 packs of the special edition Easter Scotch eggs. One pack arrived, which I gave as an Easter gift but the other didn't. After emailing and Facebook messaging 3 days later I received a mess... See more
Company details
Written by the company
As a brand, our core mission is to spread happiness with our Cookie Dough, and do it in a way that is ethically good and sustainable to the world around us. While we want to change the world one step at a time we also want to change your day and put a smile on your face which we believe is something extremely special in itself. Angie, our founder and Queen of all things Dough, often says that our bottom-line is measured in how many people we can make smile, and that’s something everyone working here takes very seriously!
Contact info
United Kingdom
- mycookiedough.com
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Absolutely stunning I buy from you all…
Absolutely stunning I buy from you all the time the whole family love them

Reply from Mycookiedough
Expected better
Expected better, I won't be ordering off online again it has spoilt the whole experience for me cookies where only just ok the amount of topping sent for 5 cookies was bismal, am not happy with the online thing , I will be going to the shop in person see if its any better but upto now its not good

Reply from Mycookiedough
Best Cookie Dough ever!!
Best Cookie Dough ever!!, nothing on the market as good, it delicious stuff❤️❤️🔥

Reply from Mycookiedough
Extremely tasty
Extremely tasty. Large portions! Be aware when they are warmed up in the oven the cookie dough expands. Clear instructions and a great pressie!

Reply from Mycookiedough
BIY pack is worth every penny!!!
Was not disappointed with the BIY cookies. Even put spare in the freezer and family enjoyed that too.
Delivery was quick and cookies were superb! Would definitely buy a BIY pack again!

Reply from Mycookiedough
Grate customer service to fix my issue…
Grate customer service to fix my issue and generally a good product

Reply from Mycookiedough
Not good at all
I ordered these for my daughters birthday and was very excited when they arrived.
However we were all very disappointed.
They tasted raw and stale. They were not soft and gooey at all. We gently warmed some as instructed and there was no improvement.
Froze the remaining and gave to a friend who had the same opinion.
Very expensive and won’t be buying again or recommending.

Reply from Mycookiedough
A lockdown hobby that we’ve stuck with!
Mycookiedough became a welcome obsession in the first lockdown and something we have not given up!
The package always arrives pristine and they use a decent courier who gives regular updates of when it can be expected.
We have ordered the bake your own kits and they are spot on. Good value and delicious!!!!!
Taste and enjoyable
The cream egg cookies were amazing. Upset I finished them. Wish I had the recipe to make some more.
Great service and products
Yummy cookie dough
Yummy cookie dough , had it twice now for a treat for the kids , would highly recommend!
My second set of cookies from My cookie…
My second set of cookies from My cookie dough… they all tasted great… but… because of a shortage of mini eggs, I didn’t get anything for 3 weeks - and if I hadn’t chased it, I wouldn’t have known a thing. In the end, I didn’t get any mini egg cookies (the main reason I bought the pack!) all a little disappointing from a customer service stand point.
Went to the blue water stool and…
Went to the blue water stool and requested to take some cookie dough home (have done this several times before without any issues) and was told no. When I stated I have done this before and paid the same price they stated their manager said no. When I requested to speak to the manager I was told he would not speak to me. This then resulted in me having to order a box online costing more and taking several more days to arrive. Poor service from the Bluewater team. Home delivery service was fantastic though.
Easy order process
Easy order process, delivered really quickly. My full order was not delivered, I emailed and got a speedy response and resolution. Really happy with the service :-)
I would give a five star for delivery…
I would give a five star for delivery and how easy it was to order. The reason I gave 3 stars was mainly due to the quality of the cookie. I had order before (diy kit) and that was delicious. Maybe I will stick with the dot kits next time and not the cookies with the fillings.
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