Mycookiedough Reviews 

293
•
TrustScore 2.5 out of 5

2.4

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See what reviewers are saying

Rated 2 out of 5 stars

As good as the cookies are, it’s not good customer service when the stores keep opening 30 minutes late, and the opening hours listed on Google and on the website are different. This applies to the s... See more

Rated 5 out of 5 stars

So I recently left a bad review as my cookies didn’t arrive and cs messed me about a lot..but they have made up for it by finally sorting it out, refunding my original payment and sending me some free... See more

Rated 1 out of 5 stars

Terrible service! Easter smash cloud x2 arrived in pieces. Both kids sad. No response at all from My Cookie Dough. Considering it was £50 worth for the novelty experience to make Easter still a bit sp... See more

Rated 4 out of 5 stars

I ordered 2 packs of the special edition Easter Scotch eggs. One pack arrived, which I gave as an Easter gift but the other didn't. After emailing and Facebook messaging 3 days later I received a mess... See more

Company details

  1. Restaurants & Bars

Written by the company

As a brand, our core mission is to spread happiness with our Cookie Dough, and do it in a way that is ethically good and sustainable to the world around us. While we want to change the world one step at a time we also want to change your day and put a smile on your face which we believe is something extremely special in itself. Angie, our founder and Queen of all things Dough, often says that our bottom-line is measured in how many people we can make smile, and that’s something everyone working here takes very seriously!


Contact info

2.4

Poor

TrustScore 2.5 out of 5

293 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.4

All reviews

(293)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not worth the money

August 8, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Georgia

Hope you had a nice Christmas.

My name is Em and I am the Head of customer service at My Cookie Dough.

I am going through all the reviews left by customers and I am very sorry to read your feedback but intrigued to get more details from you as to why your experience has been negative.

Kindly email me for a friendly chat me orders@mycookiedough.com ( mention Trustpilot review please)

Kind Regards

Em

Rated 5 out of 5 stars

Absolutely stunning I buy from you all…

Absolutely stunning I buy from you all the time the whole family love them

August 3, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Vicky

How lovely to read your review. Thanks for taking the time to leave a feedback.

Hope you will carry on enjoying our cookies in 2023!
Please use voucher code COOKIELOVE15 for a 15% off on your next order

Em
Head of customer service

Rated 5 out of 5 stars

Fast delivery

Fast delivery, easy bake.

July 28, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Amelia

Thank you for your kind words, apology for the very late reply.
Nice to read about your baking success with our cookie dough.

Please use voucher code COOKIELOVE15 for 15% off on your next online delicious order.

Em
Head of customer service

Rated 1 out of 5 stars

Expected better

Expected better, I won't be ordering off online again it has spoilt the whole experience for me cookies where only just ok the amount of topping sent for 5 cookies was bismal, am not happy with the online thing , I will be going to the shop in person see if its any better but upto now its not good

July 10, 2022
Unprompted review
Mycookiedough logo

Reply from Mycookiedough

Good Afternoon Samantha,

We are sorry to hear that our cookie dough was not up to your standards, we hope you will give us the opportunity to make this right in the future.

If there is anything else we can do for you please email us at support@mycookiedoughorders.zendesk.com

Regards,

MCD Team

Rated 5 out of 5 stars

Best Cookie Dough ever!!

Best Cookie Dough ever!!, nothing on the market as good, it delicious stuff❤️❤️🔥

July 4, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Joseph

How lovely to read your review! This has made my day!

Please use voucher code COOKIELOVE15 for 15% off on your next online delicious order.

Happy new year!

Em
Head of customer service

Rated 5 out of 5 stars

Extremely tasty

Extremely tasty. Large portions! Be aware when they are warmed up in the oven the cookie dough expands. Clear instructions and a great pressie!

June 29, 2022
Unprompted review
Mycookiedough logo

Reply from Mycookiedough

Dear Eleri

Thank you for taking the time to rate us,apologise for the delay in getting back to you, it will not happen anymore.

Great feedback in regards to baking tips!

Please use voucher code COOKIELOVE15 for 15% off on your next online delicious order.

Happy new year!

Em
Head of customer service

Rated 5 out of 5 stars

BIY pack is worth every penny!!!

Was not disappointed with the BIY cookies. Even put spare in the freezer and family enjoyed that too.

Delivery was quick and cookies were superb! Would definitely buy a BIY pack again!

June 16, 2022
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Reply from Mycookiedough

Dear Chloe

I am going though all customers reviews in 2022 and I apologise if we did not thank you before.

I am very please to read that your BIY met your expectations and was delicious! I love them too!

Please use voucher code COOKIELOVE15 for 15% off on your next online delicious order.

Happy new year!

Em
Head of customer service

Rated 5 out of 5 stars

Grate customer service to fix my issue…

Grate customer service to fix my issue and generally a good product

May 17, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Shahalom

Thank you for your feedback and I am very glad that our customer service team turned your customer journey into a positive.

Please use voucher code COOKIELOVE15 for 15% off on your next online delicious order.

Happy new year!

Em
Head of customer service

Rated 1 out of 5 stars

Not good at all

I ordered these for my daughters birthday and was very excited when they arrived.
However we were all very disappointed.
They tasted raw and stale. They were not soft and gooey at all. We gently warmed some as instructed and there was no improvement.

Froze the remaining and gave to a friend who had the same opinion.

Very expensive and won’t be buying again or recommending.

May 14, 2022
Mycookiedough logo

Reply from Mycookiedough

Dear Anna

Thank you for your review.

My name is Em and I am the new Head of customer service.

I am now analysing all 2022 Trustpilot reviews and I am sorry to read that in that occasion our products did not meet your expectations.

I can assure you that we made many changes within the Company and I hope that you give us another chance. Please use voucher code COOKIELOVE15 for 15%off your next purchase.

Hope to see you again!

Take care

Em
Head of customer service

Rated 5 out of 5 stars

A lockdown hobby that we’ve stuck with!

Mycookiedough became a welcome obsession in the first lockdown and something we have not given up!

The package always arrives pristine and they use a decent courier who gives regular updates of when it can be expected.

We have ordered the bake your own kits and they are spot on. Good value and delicious!!!!!

April 21, 2022
Rated 3 out of 5 stars

My second set of cookies from My cookie…

My second set of cookies from My cookie dough… they all tasted great… but… because of a shortage of mini eggs, I didn’t get anything for 3 weeks - and if I hadn’t chased it, I wouldn’t have known a thing. In the end, I didn’t get any mini egg cookies (the main reason I bought the pack!) all a little disappointing from a customer service stand point.

February 22, 2022
Unprompted review
Rated 1 out of 5 stars

Went to the blue water stool and…

Went to the blue water stool and requested to take some cookie dough home (have done this several times before without any issues) and was told no. When I stated I have done this before and paid the same price they stated their manager said no. When I requested to speak to the manager I was told he would not speak to me. This then resulted in me having to order a box online costing more and taking several more days to arrive. Poor service from the Bluewater team. Home delivery service was fantastic though.

February 9, 2022
Rated 5 out of 5 stars

Easy order process

Easy order process, delivered really quickly. My full order was not delivered, I emailed and got a speedy response and resolution. Really happy with the service :-)

February 9, 2022
Unprompted review
Rated 3 out of 5 stars

I would give a five star for delivery…

I would give a five star for delivery and how easy it was to order. The reason I gave 3 stars was mainly due to the quality of the cookie. I had order before (diy kit) and that was delicious. Maybe I will stick with the dot kits next time and not the cookies with the fillings.

February 2, 2022

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