myenergi Ireland Reviews 

Tony was excellent, went through everything at a good speed and was very clear. He was not reading from a script or saying 'lets try something else'. He went through the process with great knowledge. I was very impressed. Quality worker, excellent problem solving. By far the best technical support person that I have dealt with - zero frustration. Thankyou so much!

I had a problem with the app following some software updates on devices in the home. A MyEnergy customer Service rep Clodagh dealt with me. She was so helpful and while it took a few different trial and error steps, she stuck with me until the issue was resolved. Over the space of a week or so between my days of and hers, she managed to resolve my issues. Great service.

Quick response to my query about app not communicating with hub. Practical solutions suggested which worked immediatly. Very satisfied.

Quite impressed with the attention and service from Clodagh. You followed up on your help and instructions to make sure all was ok and you persevered until everything was fully reset and fully up and running. Thanks for your support.

Excellent service from Thomas at technical support. Thank you

When I started reading some of the posted reviews underneath from John O’Farrell and Sean Collins regarding their experiences with the EDDI product, the descriptions were almost exactly replicas of my own problem and the praise they heaped on MyEnergi for the help in resolving their issues, is also being attested to by myself now. It becomes clear very quickly that the quality of their service and support is consistently outstanding.

I am only in my 3rd week of a Solar Panel system installation. The installers (Activ8) used the MyEnergi EDDI and HARVI devices as part of the install in my house. They also recommended I change to SSE Airtricity who are an associated company of Activ8. I had to make a quick move to them at short notice, a move I am beginning to have some reservations about now – but that is not a MyEnergi issue.

Then after 3 days into the new system, the MyEnergi APP started malfunctioning and the system picked up a second EDDI from somewhere and began spewing out messages about duplicate HUBs. When I reported it to Activ8 all they seemed to do was forward my email to MyEnergi suggesting that a Firmware Update needed to be “pushed out” to my EDDI from MyEnergi.

The Firmware Update seemed to get sent down several days later but what MyEnergi could not see was that the EDDI then requires answers to a series of SETUP questions for the EDDI. I made a stab at the answers, recorded it all and sent it to MyEnergi for their OK. Fortunately for me, I found salvation in the MyEnergi Technical Support department. My saviour goes by the name of Clodagh, and she was really good at focussing on what I as a customer needed and required. I had not answered the SETUP questions correctly after the Firmware Update, so she kindly and patiently talked me through a RESET and the completion of all those SETUP questions again. Since then the APP has been behaving properly again. Clodagh has even gone a step further because she has been extremely amenable to a related series of enquiries I had on the whole EDDI system and has helped me to understand the data I see in the App, how to log on to my customer account in MyEnergi (I did not realise I had one) and how to extract data from their systems. Very helpful to a floundering first time user. Wish the installers were so interested.

MyEnergi’s customer support comes with my highest recommendations.

This is our first issue since joint myenergi in Feb. Issue of connectivity diagnosed as firmware problem and delt with efficiently and professionally by Thomas. Could not have been more helpful
Thank you

This is a fantastic product. Ran into some issues with initial install. Installers corrected it but ended up with some software setup still being wrong on Eddi. Contacted myEnergi and Fiona there helped me out. I had multiple and changing issues. She helped me through each one. They called me to talk me through all the steps. Really friendly. Really proactive with following up. In this day and age you just very rarely see this real personal helpful support. Absolutely fantastic.

Like so many other customers, I cannot speak highly enough of the service that I got from Myenergi and particularly from Fiona. She patiently guided me through the steps needed to remedy my problem with the eddi reading. Fantastic support over several phone calls and follow-up. Also, the quick response from the sales dept.-I received a new hub less than 24 hours after ordering it. It is wonderful to have so helpful and knowledgeable staff which contrasts so much with the generally poor service and technical (IT) competence of so many installers! Will highly recommend this company. Many thanks

Absolutely five star service from Fiona & the team at myenergi support. Patience & responsiveness while I stepped through my issue, and as I followed their suggested actions. Once up and running, Fiona was able to log in and set everything up for me behind the scenes - I had no expectation of that, but it was a real help. Brilliant service, highly recommend myenergi products & service!!

Had a problem with the app showing a ‘phantom’ EDDI. Contacted the support team and had a reply with the solution within a working day. Very pleased with their customer service.

I recently had trouble with a malfunction of my car Zappi charger. Clodagh dealt with me over a number of days to sort the problem. She then guided me in resetting my phone app. She was really helpful and patient with my difficulties dealing with the technology.
It a great relief when one is in difficulty to have such a pleasant reliable person to help one. Thank you Clodagh.
I would strongly recommend your service.
Mary

We have a Zappi and Eddi and had a problem after upgrading the Zappi firmware. Neither device would work correctly.
After contacting MyEnergi Ireland Thomas from the support group replied with a few suggestions by email. When these failed he arranged a telephone call where after spending some time analysing the problem he provided a solution. Both Zappi and Eddi are fully functional again thanks to the great support provided by Thomas. The service was exceptional and I cannot recommend him and MyEnergi highly enough.

Had an error on the figures on the app and my car charger wasn't linking to app either. Dealt with Clodagh by email and some phonecalls to me when it was convenient for me. She was extremely helpful getting the issues resolved as my system had to be fully reset and she talked me through the process from start to finish. Great to get someone so helpful when I had no idea what the issue was.

Excellent service. Problem with 2 Eddi's appearing on my system when only one installed. Clodagh advised on how to rectify problem. All functioning correctly now. Excellent communication until problem solved.
Thanks.

Huge thanks to Fiona in myenergi Ireland for her patience, knowledge and help in resolving an issue. Fiona was able to guide me through several steps to update firmware, re-set Zappi, link with Harvi unit and much more. It was a joy to have someone genuinely interested and trying to help. I previously contacted UK tech support, not knowing there was an Irish support location. The difference in attitude, customer-focus was astonishing. Fiona is a credit to myenergi and if only the UK guy (Dave) in the spectacularly misnamed ‘support’ section in UK had a fraction of her customer interface, myenergi would be much better served. Well done Fiona 👍

MyEnergi products are new for me and solar installation company installed without explaining much. Recently I had issue where Harvi and Eddi stopped communication. I didn't have a single clue what is wrong and how to solve it. Thomas explained everything and its working fine now, he explained everything in detailed manner and now I know everything about how these devices work.

I'm giving three stars to balance out my experience.

To be clear, FIVE stars go to customer service tech support agent Clodagh who I dealt with. No issues there. Lovely girl and very patient.

But where the MyEnergi lose out stars is the time it took for the customer service to actually get in touch initially.

I wrote an email to them on the morning of 11th April and my email was eventually replied to on 16th April.

6 days (I'm including the 11th April as full day too) is a long time to be waiting when your system is down.

Plus the fact that the firmware conflict issue occurred in the first place.

But I must say once contact was made then it was easy to continue to stay in touch until the issue was resolved.

Our Issue: The firmware on the Eddi had updated to the V5 version. Although the firmware was up to date within the wired Hub and available for the Zappi to download too, the Zappi insisted on sticking with the older V3 firmware and wouldn't accept the newer V5 firmware. This caused a conflict within the system.

Once MyEnergi assisted us in "bypassing" the wired hub and downloading the firmware using the Eddi as a virtual hub, the update on the Zappi was accepted finally (note: takes 3 hours to download).

But once the V5 firmware was the same on the Eddi and Zappi, and all the devices paired back up, and the settings on our CT1s were reconfigured on the Harvi and Zappi, we then discovered the diverted power was only trickling in at 0.2kw...so a full factory reset was required then on the Eddi. ...it took three long calls over the course of three days but everything now works correctly.

We would never have known how to do this confidently, so this customer support service was critical.

So...great customer service when they finally got in touch ... but it was just how slow they took to actually get in touch.

We were quite destressed all the time we we waiting as we couldn't charge our car or heat the water tank.

Edited on 23rd April to say thanks for the reply. I appreciate that!!

I wasn't aware of the telephone helpline number so that is very, very helpful and I'll use that if ever there is a next time. I imagine things would have moved alot quicker had I spotted that number.

Upped to four stars. Thank you.

I had a bit of a difficulty connecting to my hub after a few email exchanges I still couldn't figure it out so I recieced a call from Fiona and she talked me through it sorted it in no time.. Itje app is working great now.. Thanks again to Fiona for the patient help