myenergi Ireland Reviews 360

Easy to report a problem - no chats, no barriers - and really helpful response and suggestions.
All was fixed in no time.

On the Friday of the Microsoft system crash my WiFi dropped and my app would not connect to the Eddie unit. Indeed, the Eddie unit had also disconnected from Harvi and I could get no information from the solar system. A quick email to the.Myenergi Team had Fiona on my case immediately and she quickly dispatched several emails that were both easy to understand and effective in getting me up and going again. Full marks to Fiona and the team and absolutely great service and first class instructions that even I could follow!

I’m really impressed at the professionalism and quality of service from the Technical Support Team. The team clearly know their products extremely well and talk you through the process in a clear, friendly way.

I had issues connecting a hub to my eddi to use the app. Fiona was so patient and talked me through it over the phone and was a great help. I was very pleased how easy it was to make contact and how quickly my issue was identified and sorted for me.

I had an issue with readings from my Eddi and the hub. Thomas at Myenergi responded within 24 hours and explained some things to look out for. He identified the issue immediately, we booked a phone call for a day & time that suited me to be at home and the issue was sorted. Thanks for having such a good customer support team.

I bought a house with a MyEnergi Eddi and needed help to get it connected. The support team at MyEnergi Ireland were extremely helpful and responsive. For this relatively new tech, having good support is a must. 5 stars!

Phoned MiEnergi for help with (I thought) a problem with recently installed Eddi unit. Turned out not to be Eddi's fault at all, and every effort was made to find the source and eliminate possible factors. VERY helpful.

Had a small issue getting the myenergi app set up. I'm not very tech savvy, but Clodagh in myenergi.ie responded to my email within 24 hours & advised me on how to solve my issue through subsequent emails. Great customer service.

The support service from my energi was fantastic. We had a number of issues scheduling the Zappi and connecting it to the internet. All the staff were so helpful. When the hub arrived Fiona patiently talked me through the whole process in a very easy to undertand process...she was amazing. The hub had issues connecting and she stuck with it until everything was sorted including waiting while we updated the version. She was brilliant, I wish more companies would provide this helpful professional after sales service. Thanks Fiona

Unbelievable service, clodagh was so helpful , kind and very patient with great knowledge of her job. Could not recommend them enough… Thank you for the great service

We were having disruptions charging with our Zappi for a period of time. Contacted the technical team and Thomas was happy to provide solutions to help fix the problem. After nailing down the cause through a phone call he organised a replacement part to be sent to us and resolved the issue :)

Tony was excellent, went through everything at a good speed and was very clear. He was not reading from a script or saying 'lets try something else'. He went through the process with great knowledge. I was very impressed. Quality worker, excellent problem solving. By far the best technical support person that I have dealt with - zero frustration. Thankyou so much!

I had a problem with the app following some software updates on devices in the home. A MyEnergy customer Service rep Clodagh dealt with me. She was so helpful and while it took a few different trial and error steps, she stuck with me until the issue was resolved. Over the space of a week or so between my days of and hers, she managed to resolve my issues. Great service.

Quick response to my query about app not communicating with hub. Practical solutions suggested which worked immediatly. Very satisfied.

Quite impressed with the attention and service from Clodagh. You followed up on your help and instructions to make sure all was ok and you persevered until everything was fully reset and fully up and running. Thanks for your support.

Excellent service from Thomas at technical support. Thank you

When I started reading some of the posted reviews underneath from John O’Farrell and Sean Collins regarding their experiences with the EDDI product, the descriptions were almost exactly replicas of my own problem and the praise they heaped on MyEnergi for the help in resolving their issues, is also being attested to by myself now. It becomes clear very quickly that the quality of their service and support is consistently outstanding.

I am only in my 3rd week of a Solar Panel system installation. The installers (Activ8) used the MyEnergi EDDI and HARVI devices as part of the install in my house. They also recommended I change to SSE Airtricity who are an associated company of Activ8. I had to make a quick move to them at short notice, a move I am beginning to have some reservations about now – but that is not a MyEnergi issue.

Then after 3 days into the new system, the MyEnergi APP started malfunctioning and the system picked up a second EDDI from somewhere and began spewing out messages about duplicate HUBs. When I reported it to Activ8 all they seemed to do was forward my email to MyEnergi suggesting that a Firmware Update needed to be “pushed out” to my EDDI from MyEnergi.

The Firmware Update seemed to get sent down several days later but what MyEnergi could not see was that the EDDI then requires answers to a series of SETUP questions for the EDDI. I made a stab at the answers, recorded it all and sent it to MyEnergi for their OK. Fortunately for me, I found salvation in the MyEnergi Technical Support department. My saviour goes by the name of Clodagh, and she was really good at focussing on what I as a customer needed and required. I had not answered the SETUP questions correctly after the Firmware Update, so she kindly and patiently talked me through a RESET and the completion of all those SETUP questions again. Since then the APP has been behaving properly again. Clodagh has even gone a step further because she has been extremely amenable to a related series of enquiries I had on the whole EDDI system and has helped me to understand the data I see in the App, how to log on to my customer account in MyEnergi (I did not realise I had one) and how to extract data from their systems. Very helpful to a floundering first time user. Wish the installers were so interested.

MyEnergi’s customer support comes with my highest recommendations.

This is our first issue since joint myenergi in Feb. Issue of connectivity diagnosed as firmware problem and delt with efficiently and professionally by Thomas. Could not have been more helpful
Thank you

This is a fantastic product. Ran into some issues with initial install. Installers corrected it but ended up with some software setup still being wrong on Eddi. Contacted myEnergi and Fiona there helped me out. I had multiple and changing issues. She helped me through each one. They called me to talk me through all the steps. Really friendly. Really proactive with following up. In this day and age you just very rarely see this real personal helpful support. Absolutely fantastic.