myenergi Ireland Reviews 357

I got help ftom a very pleasant, patient lady named Fiona. She made the process very simple and had a lovely manner.

2 days of reading support docs and went no where. I logged ticket Saturday afternoon and Monday morning got quick msg from Emma asking to check my issue that was already resolved.
Thank you Emma, you're rockstar :-)

Emma was very responsive and also very clear in advising what I needed to do.

I was having issues with my system. Fiona was looking after me and she was fantastic. Replying to my emails promptly and sometimes even within minutes which is rare. Then she talked me through the troubleshooting and everything is back and running.
Myenergi is lucky to have Fiona

Once I got past the AI on the website 🥴 and connected with Emma the Customer Service rep, all was well. My Zappi had got stuck in self-checking mode following a power outage in the area. Emma was excellent - talked me though all the steps to do a hard reset and the Zappi is now working perfectly again. Great job Emma!

Clodagh guided me through very coherently and was very patient. Fully helped me out with a problem I had for a month.5/5 service.

When I first contacted myenergi, I struggled with the AI responses. However, once I got through to the customer support team the guidance was excellent. Fiona walked me through setting up my Zappi, Eddi and fixed some configuration issues I was having. The system is working perfectly now. Fiona was polite and patient as I travelled between devices, and made sure everything was set up correctly.

Setting the standard on how to take care of a customer. Quick, friendly and clear advice on how to solve my issue. Clodagh was patient and clearly and expert. Very happy. Would highly recommend and will remain a loyal customer .

Emma at myenergi was a pleasure to deal with, very professional, to the point, informative and innovative with her solutions. More importantly very responsive, she solved what was a frustrating install issue into a solution that took the pain away.

I'm very happy with the myenergi helpline. We couldn't figure out why our zappi glo wouldn't connect to our internet. We're pretty tech savvy so we tried everything to get to the bottom of it before ringing. Emma in Myenergi went through our app with us and spotted the problem very quickly. We were very impressed. Everything is working perfectly now

MyEnergi are good products backed by very poor customer service.

I have a Libbi battery system fro just over a year, I was instructed by email to apply a firemware update and that made one of the batteries inoperable. This was on 3rd Oct 2025.

When I spotted abnormal LED on one of the batteries I raised a ticket in early November.

Tier 4 engineer confirmed that MyEnergi was aware the update “Bricked” battery packs, yet MyEnergi did not contact customers who MyEnergi knew or should have know were affected by this issue (Telemetery confirmed the issue, they had access to this all along).

After over a month of no real progress it was confined that the battery had to be replaced, it was sent out and I received it in the second week of February 2026.

ePower were contracted to replace the faulty battery and subcontracted the work to a third party who thought when they contact me that they were replacing a Zappi car charger. They agreed to do the work on the 19th Feb.

19th Feb came and went with no further contact and a no show.

Since then no update on when this will be fixed from MyEnergi. Lots of were very sorry, and week long lack of updates.

Emma was wonderful. She explained each step in a manner which I could follow and answered every question with patience and understanding. If only we could get someone as pleasant and efficient as Emma when we have to ring organisations, the world would be a better place.

The speed at which I got my CT not connected problem solved was amazing. The lady was very experienced and clear explaining of what needed to be done. Everything working again. Great service. 🙂

The staff, i.e., Clodagh, was absolutely excellent. I had a lot of problems with the Zappi and the Eddi, and she stayed with me to the bitter end until all was sorted. Now a happy man.

Great support. Hugely appreciated the effort, time and patience they put into addressing problems.

Dealt with Emma she talked me through the whole process.very helpful and got my Zappie sorted and back up charging again.Sean

The support I received was super efficient and effective. Many thanks, John

After an initial issue getting to speak with someone about a problem with the app, I had to go through the sales dept, Emma was very patient in helping me get logged back on. The app is back working and I’m a happy customer!

We’d an issue with our solar set up and our installer identified the issue and referred us to Myenergi as they were best placed to resolve the issue. The next morning after submitting a ticket, I had a comprehensive email with instructions on how to sort the problem. We followed up with a call and talked to Fiona and she was brilliant. Friendly, patient and really knew her stuff. Talked us through reconfiguration of our system. Fantastic example of what customer service should be like. Thank you.

Very good professional service and try to answer you in a timely manner. This is true in over 90% of cases.
Would recommend them