myenergi Ireland Reviews 360

The support I received was super efficient and effective. Many thanks, John

After an initial issue getting to speak with someone about a problem with the app, I had to go through the sales dept, Emma was very patient in helping me get logged back on. The app is back working and I’m a happy customer!

We’d an issue with our solar set up and our installer identified the issue and referred us to Myenergi as they were best placed to resolve the issue. The next morning after submitting a ticket, I had a comprehensive email with instructions on how to sort the problem. We followed up with a call and talked to Fiona and she was brilliant. Friendly, patient and really knew her stuff. Talked us through reconfiguration of our system. Fantastic example of what customer service should be like. Thank you.

Very good professional service and try to answer you in a timely manner. This is true in over 90% of cases.
Would recommend them

Excellent person to person customer service from Emma - sorted my issues remotely.

Fantastic support from Emma and the team at myenergi ireland . Knowledgeable support always. Love the products and the support

Having changed my broadband provider the myenergi app went down and the eddi stopped working having tried to get sorted on the app for 3 days I eventually got a ticket number and I got through to a human operator and this is when everything changed Fiona how can I thank you for your patience kindness and wonderful knowledge you had the issue sorted in less than 5 minutes thank you

Clodagh was very helpful, knowledgeable, patient & a pleasure to talk too this afternoon. Having an issue with my ZAPPI GLO for some weeks now, Clodagh could talk me through the setup procedure & through her expertise recognised the problem I had. In no time Clodagh resolved the issue & now the GLO is fully functional again. Thank you Clodagh so much. 10 stars🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟👍

I had Eddi water heater installed by a third party as part of overall Solar PV and Battery storage.
System worked great for a while after install with plenty of hot water.
However, I noticed this reduced - I assumed due to shorter days and less Solar PV during winter.
I then noticed one day that Eddi stated G100 limit exceeded.
I contacted my installer who recommended I contact MyEnergi to discuss.
Emma has been outstanding - prompt responses via email, clear instructions and addressed all queries.
I had to connect Eddi to WiFi and link to MyEnergi app as this had not previously been done.
Emma was then able to review the system remotely.
I ended up having to do a full factory reset and pair the Eddi and Harvi units.
I completed these tasks with clear instructions from Emma of what options and settings to use.

Just need good sunny days to maximise my Solar PV production!

Response within minutes.
Guided through procedures.
Very pleasant customer service agent.

I had a problem whereby the Zappi wifi connection disconnected and rebooting didn't resolve matters. I emailed myenergi and Emma got back and after a few back and forth emails and a phone call she was able, with much patience, to resolve my problem.
Good speedy response and resolution by a customer service representative who seemed to actually care about solving the problem.

Dealt with Emma re an issue with my Eddi. She was fantastic from start to finish and got my issue rectified. Really pleased with myenergi back up service. Thank you.

I was supported by Fiona and was very happy with the way she handled my problem. She was thorough and courteous towards me.

MyEnergy support has to be one of the best out there. I dealt with Emma who was very helpful and patient and who resolved my issues efficiently. I feel confident that any issues I may have going forward will be addressed quickly. Well done, real, genuine customer support.

What made my experience great? CLODAGH! Had a small issue with my zappi glow (Internet connection to the appliance), and Clodagh was so helpful. She was very clear in her communication, walking me through every steps and got everything working again pretty quick.
Very professional and very friendly at the same time.
I wish every customer support agent from any company was like her: this would make everyone's life so much easier.
If myenergi has an award system for employees, she definitely deserves one!
Thank you again Clodagh.

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I would like to thank Alana for her excellent support in resolving my issue. Her professional approach and top-level technical assistance really stood out. I was pleasantly surprised by how quickly the problem was fixed. Once again, thank you, Alana — I highly recommend this service.

Emma at MyEnergi was really excellent in resolving my problem. She arranged a call at a time that suited me and was very patient in talking me through the steps required to amend the settings in my Zappi Glo

Myenergi app showed system was offline. Clodagh in myenergi office was very helpful. She very quickly guided me through the Eddie menu to check offline status. She advised to switch Eddie off and on using the switch underneath. She then confirmed the Eddie and Zappi were back online. Myenergi App is working perfecting again.

Had a issue with my zappi and was contacted by clodagh with my energi Ireland ! I found clodagh extremely helpful and courteous and phoned back the next day to see how the overnight car charge performed.

I had issues with my recently installed Zappi Glo...I won't go into detail but suffice to say, I was at a dead end. I messaged the helpline and got in touch with Emma in the Belfast Office. She rang me and talked through the problem. It was rather complicated, and 6 emails later, she had it sorted for me.
Emma was extremely helpful, friendly and courteous at all times during our interactions. She must have the patience of Joab to deal with technically deficient pensioners like myself.
Thanks again Emma.