myenergi Ireland Reviews 360

I had an issue with an unknown Eddi device appearing in my app. Clodagh from the Myenergi support team responded quickly and resolved the problem professionally. Communication was clear, helpful, and friendly. Great customer service – thank you!
Maciej

I had a problem with accessing the myenergie system due to a change of router. Greg was extremely patient and helpful in changing the WiFi and rebooting the entire system. Denis

The tech works well, but when it doesn't it's bloody complex to fix. After a 40 minute call with Gary, all back working again thankfully.

I dealt with Clodagh then with Fiona and finally, Gary
All 3 were diligent
Knew well what to do in each case so with ref to Operator no issues
However the phone queue is less a lot less i spent 42 mins trying to speak to someone but obviously under resourced
Again this logistic is not in any way related to the 3 members who i spoke to
They were Professional clear and easy to understand taking instructions from them over the phone
So i personally satisfied with the Technical support they provided me with and job well done there
So just getting to speak with somebody is the issue
Thanks Tony in Dublin

Top class customer service . Thomas fixed my zappi Eddie and harvi quickly and I am now back up and running . I would highly recommend myenergi for your solar and charging needs

I dealt with a lady called Clodagh. She was extremely helpful in getting my issue resolved with her high level of experience & making what I presumed would be a stressful experience the opposite. It'was a plesent experience. Clodagh made everything appear simple & got me back on track quickly & effectively. Clodagh is an asset to the company and I hope this is appreciated. Best wishes, Stephen

The attention from Gary and Colleagues was absolutely first class. Friendly thorough and successful conclusion to our problem which followed a power outage.

Don’t normally write reviews but I am so thankful to Gary for his patience in sorting out my Zappi registration that I felt I had to this time, very pleased overall with my Zappi home charger ☺️

Clodagh is a star. She was very patient, competent, and I was extremely happy with the service she provided.

I have had an issue with my Eddi being of line for sometime that I tried to resolve with on line assistance, but that never work. So today spoke to Gary and after 10 minutes of great help, back up and running. Moral of the story talk to a human being that knows what they are talking about. Thanks Gary.

I had the absolute pleasure of speaking with Gary from technical support today, and I can’t praise him enough for his outstanding assistance! Gary’s calm, composed, and friendly demeanor made the entire experience incredibly reassuring. He patiently guided me step by step, explaining everything clearly to ensure my Zappi and Eddi devices were back up and running perfectly. His deep knowledge of the application and devices, combined with his approachable and professional attitude, turned what could have been a stressful situation into a seamless and positive one. Gary’s exceptional support truly made a difference, and I’m so grateful for his help!

Thomas is excellent. Such knowledge & service was fantastic. Real gent.

After getting an issue resolved I was asked to transfer 450 euro which I did 3 weeks ago. Ever since I was not able to get in touch with myrnergi ireland and I still don't have a charging device. The service is hot and cold to say the least. Great when they engage but terrible when they don't. Tony or Matthew, can you PLEASE look after ticket 552142

I am in my 70’s and technology has left me behind. When I encountered the issue with the Eddi control panel, I was totally lost, and then Gary entered the equation, and showing extraordinary patience with me, he was able to resolve the issue, so thank you Gary, you are exceptional.
Michael, in Malahide

My Zappi is just over 1 year old and for about 6/7 months now it starts charging my car but then cuts out long before the car is fully charged. I contact Myenergi support on the 10/05 filled in a big long form, then uploaded photos as instructed but no one has bothered to come back to me.

Gary was very knowledgeable and extremely helpful.
He knew exactly how to navigate the system and the whole process took just 5 or 6 minutes.

The time afford to me to resolve the problem in a quick ,friendly & above all a professional manner I appreciate it no end. Gary was brilliant in assisting me resolve the issue & the companies thoroughness....many thanks
Thomas

We've had our Zappi for over three years. We thought it was great, told everyone to get one etc.

Recently, it started to display an error 2417. It turns out that this is a critical, non-repairable fault. Since the Zappi is out of warranty we now have €900 worth of e-waste stuck to the side of our house and we are charging our car with a 'granny lead.'

Myenergi offered a reconditioned Zappi at a reduced price. Foolishly, in retrospect, I paid for the reconditioned replacement. I paid €419 for the replacement charger and delivery. That was two weeks ago and Myenergi have not even issued me a receipt. Their customer service has become abysmal.

I would appreciate an acknowledgement of payment, and a charger, or a refund.

I have to say that customer service received from Clodagh was outstanding. She couldn't be more helpful. The information provided was relevant and interaction was speedy all way through getting the issue resolved. Staff like this lady is credit to any company. Thank you

Responsive with knowledgeable, clear and concise instructions and a lovely tone.
Great support.