myenergi Ireland Reviews 360

How do they get such a high rating? When things are working fine, I suppose, but if you need customer support, they aren't there. At least for me. Phone numbers I found were either "not recognized", or became stuck, not answered, silent, only ticking off the seconds connected in silence. Finally found the login site, where once again password and ID "didn't match" what they had. This had happened before. And there was no way to pick a new password. Whatever link they were suppose to send me never arrived. I still have the original problem. Guess I will just have to live with it.

It doesn't seem possible to continue a thread to have a conversation, so this isn't ideal

I the page suggested by your email for support: [NO LINKS ALLOWED IN TRUST PILOT]

You can find a link on how to get support, which offers the mentioned phone numbers and a form link:

[NO LINKS ALLOWED IN TRUST PILOT]

Which does nothing (leaves you on the same page)

Is there another way I can communicate with you?

I’ve been having technical issues with my Zappi for the second time in under a year. Support takes forever to respond, and when they do, it’s very clear that they haven’t read any details but are simply providing a cut and paste tutorial answer. Eg my system started behaving erratically all of a sudden, throwing warnings (not errors. Yet), and 2.5 weeks later, all I’ve gotten from MyEnergi support is: “this is how you set up scheduled charging”. They refuse to acknowledge the video evidence of the erratic behaviour of the device. Yes it’s under warranty still. I’m on the verge of just tossing the thing and buying a hypervolt! The decoration on my wall isn’t doing anything besides creating stress…

My advice: avoid this company. There are other smart chargers providing the same features but with actual support!

My Zappi had an issue after 4 years of use but Myenergi Ireland (Tony in particular) assisted me better than anticipated. Nice to see that customer support is not just mentioned on a website but is, in fact, taken seriously. Well impressed.

Got new solar panels installed yesterday by activ8( great work John Campbell their agent). Activ8 installed this app for me and I love it. Easy to use and great to see when I am using energy. I can really gauge my solar energy versus grid energy. Well done my energi.

Fantastic support from Chloë today. Reinforces my confidence in this company and its products. Great to have access to such excellent tech support.

Updating my earlier lower-star review to reflect the excellent support I've received from myenergi. I had the zappi for several years before getting solar and the full libbi/eddi myenergi ecosystem. Struggled with issues with the proprietary wireless communication between the devices and frequent failed nightly EV charges - ordered the ethernet board zappi upgrade as a fix ... but as it was out-of-production myenergi support stepped in and supplied a new zappi with built-in wifi, despite my original one being technically out-of-warranty (being older than my libby+eddi). Seeing 100% successful charges and no communication glitches since!

Simply outstanding customer service from Fiona

My issues were resolved in short order

I am so thankful for such a quality response

After a recent power cut, all "myenergy" devices failed to communicate with each other. I tried to re pair them all to no avail. Fiona, from customer service spent more than 10 mins on the phone talking me through the process and at the end of the call, everything was up and running as it should be. I couldn't have done it without quality customer service like this !

We have solar panels for a few years. We have a myenergi Eddi which heats the water from the solar panels by powering the immersion. Later on we got their Zappi product for charging the plug in EV.
The Eddi stopped 'boosting' the water a while ago. We got in touch with our solar installer, PV Gen, who raised a ticket with myenergi. So while we were waiting were able to bypass the Eddi to keep heating the water (switch at bottom of unit in hotpress). It was estabished very quickly that the 'firmware' on the Eddi needed to be updated. Tom from myenergi rang me from the UK. I was on the phone for 15 minutes following his instructions selecting options on both Eddi and Zappi. The firmware was updated on both and 30 minutes later the unit was back working - the boost button on the Eddi and also via the App. All is well the ends well. Thanks Tom. And thanks also to PV Gen for facilitating.

We are a Solar Installation Company. I cannot stress just how much of a pleasure it is to deal with MyEnergi Support for technical queries and issues. 15 years in IT myself, and can safely say all at ME Support are top class. Shoutout to Tony who regularly goes above and beyond for our clients. Couldn't recommend their products enough!

I was having an issue with the app and Clodagh was amazing. She explained everything clearly and resolved my issue really quickly. Excellent customer support and I'm absolutely delighted that it was resolved so quickly. Thanks Clodagh. 5 star customer support 👏🏼

Plugged my EV into Zappi & set to Fast Charge. Sometime later I checked on my App. to find that the screen had frozen although Eddi & Zappi screens were showing functions operating as normal locally. Went on to my Myenergi account on laptop and found that everything was designated as being offline. My EV however had fully charged. NOT A CLUE!! Left it until the next day & the App screen was still frozen.

Contacted the Help Centre by email. Received a reply from Thomas to reboot my Eddi. Replied that I had already tried that.

Got an email back from him giving me a detailed breakdown of how to bring the complete system back online.

I followed the instructions and ....... hey presto ...... App. back to normal & my online Myenergi account showing everything online again.

First time I have went into the system menus in any great detail but I now have a bit more experience & confidence in doing that.

THANKS Thomas

I would like to thank all the staff at myenergy for all their help in resolving my problems especially Fiona for her help and patience talking me through downloading my eddie system. Kind regards Jimmy

I'll reserve final judgement til later but I am a little confused by the glowing reviews here.
At the moment in time they deserve 0 stars - because they've completely ignored my support requests.

On Monday 6/Jan/25 I emailed the ireland support email and I got a "The recipient's mailbox is full and can't accept messages now."error back. I've not seen something like that for about 20 years so which is really bizarre.

Despite the errors an email response (Ref 492268) did come back - I replied to it to ask if anyone was monitoring it.. no response.

On 7th Jan I tried calling in the morning but gave up after being on hold for 20mins.

Maybe something fell through the cracks but my 4 attempts to contact them have got nowhere.

Issue with Eddi and app. Clodagh provided great service and help. Very polite and easy to deal with. Sorted issues in excellent time. Nothing seems to be too much for her. A great asset to your company.

Had an issue with the Zappi that was dealt with within hours with a fix that worked first time, Clodagh was very helpful, polite & easy to work with, a great asset to the company!

I called myenergi today for some technical support because the recent storms had disrupted my Internet connection resulting in my Eddi system going down, I was unable to figure out how to reconfigure the Wi-Fi. I had the great pleasure of dealing with Fiona a
Technical Support Assistant based here in Ireland. I have to say that she was extremely clear, helpful, polite professional. She very expediently dealt with my issue. The encounter was excellent, she quickly understand the problem and had the solution at what seemed to be the tip of her tongue. An excellent service.

Excellent service, rapid and detailed response

Had an issue with the app and got in contact with Gary from Myenergi Ireland tech support. 2 quick emails later - all sorted. Great service. Thanks.