MyFurnitureDirect 

All went fast, smooth and easy. The product also met my expectations. The customer service was very quick to respond when I accidentally wrote my old address.

Good service and nice product. Courier polite and helpful. Thanks. Would buy again.

Initially I was sceptical as my furniture direct.com had some of the cheapest prices on the internet for some widely available products. I placed my order and received a slightly conflicting lead time for delivery. I contacted their customer service team and after a short delay received a response advising their supplier had dispatched my items - in fact they arrived the very next day. I had been worried by some of the reviews on this site but on balance I feel their service was top notch in the current circumstances and acknowledging I was not dealing with a multi national company. But the prices reflected that so I felt compelled to provide as balanced a review as possible. The product quality was so good, I have in fact placed another order for a new item in the same range.

I ordered a piece of furniture as it had a 7 to 10 day delivery time. I paid a little extra than the price I'd seen on other websites because it had a quicker delivery estimate. It has taken almost 5 weeks to arrive.
This company uses XPD as their currier service. The delay was entirely their fault. Their tracking information isn't correct so you're non the wiser. It's literally impossible to contact them (no email, phone number or live chat), to the point I thought I might be being scammed until my delivery finally came. They sent a delivery timeslot and nobody arrived. My cabinet was split into 2 boxes. They were delivered a week apart. For both boxes, the courier just turned up without notice.
Whilst customer service at My Furniture Direct were quick to respond (which was very much appreciated), they just blamed the couriers and told me to wait. It was really frustrating not to have a number to call either. The unit is good quality but I won't shop here again whilst they are using XPD.
Times are difficult for everyone at the moment, I understand that. A little communication goes a long way.

Definitely avoid.
I ordered few items from them in 4th of April and that's good job I took screenshot when I ordered.Most items wasnt in stock but said it's available next day which is 5th of April and would be delivered 7-10 days.After 2 weeks waiting as I didnt hear from them I contacted myself via email and they said the stock would be available after 12 weeks which would be june.I said I dont want to wait that long as I moved recently to new house and want my furnitures,but said if you cant provide the items then can you please cancel and refund.They did cancel but charged me for each item admin fee and card fee .That's was unacceptable to do that as it wasnt my fault that they didnt have in a stock.Anyway I told my husband which he is the solicitor and he wrote email to ombudsman as we taking further action about it.Because it's not fair.

Just received my bookcase and lamp table called Oslo.

Great service replies to every email even on a Sunday. Waited a while due to shipping issues but worth waiting.

Excellent service, Helped me find what i needed in the best price range that suited me and also delivered on time and helped assemble the items for me.Will defiantly be back for more items!! HIGHLY RECOMMENDED!

Ordered furniture from these guys and im pleased with the service, The team are willing to help and try the best in their knowledge to answer any questions i had regarding the products i was interested in, i will definitely recommend them to my family and friends and will definitely use again! Can not fault the service.

Here is my email chain dealings with My Furniture Direct.

My Furniture Direct
Hello,
Have you built the item?
Item needs to be returned in original condition as the return is due to a purchase error. We require images to confirm this. As item will need to be resold it we will not accept other then original condition which obviously means not pre built and in original packaging.
Also as the item has been purchased in error we will not be able to collect and you must arrange return via courier to the address we will provide once images sent and confirmed.

Nicholas
Hi,

The box has been opened but the actual furniture has not been removed or built etc. It was bought in error by my tenant. Picture attached, I will organise for a courier to pick it up and send back to you. How long does it take for refund?

My Furniture Direct
=


Hello Both,
The item can not be returned. It has clarly been opened and is not in the condition required.
The goods are not faulty and purchased in error. Therefore the goods would have been returned and then resold.
As they can not be returned in a resellable condition we can not returned to the supplier or exchanged.
We display all measurements to make an informed decision if the item is suitable.
Kindest regards

Nicholas
That is a shame, I will have to take Further action.

This is not in your terms and conditions on your website and it is not made clear you do not do refunds etc. Unfortunately if you are not willing to have the items returned (which is certainly
not standard). I will be forced to take three actions -

1. I will be reporting Furniture Direct to trading standards - the information in your terms and conditions does not state the box needs to be the same, just that the furniture is in the same condition and it is not clear to any customer this is the case.

2. I will also be reporting you to the ICO (remainder of sentence removed due to furnituredirect flagging)

3. I will be rating Furniture Direct very poorly on Trustpilot.

- Finally, I would like to make a information GDPR request for all personal details that you hold on me and my account. I will then tell you what I want you to do with the details once I see what you have recorded. As you should know I need this information ASAP (latest within 30 days).

My Furniture Direct

Hello Nicholas,
Again the lesson on GDPR and privacy policy is not required nor requested.
Your gdpr request was sent in response on Sunday.
I will reforward the requested email and attached document if you require me to do so again.Please confirm receipt of said email.

Nicholas

You’re aggressive manner and customer service is incredible - so I assume you’re not going to do a return then? With this attitude I’m surprised you get any business - your business is a joke, your customer service is non existent and it looks like this will be the end of it.

I’ll be putting all this online to show the public how you treat your customers and with the aim of making sure people are not scammed by you again. I will follow up with trading standards and the ICO have requested the details of the company to confirm is it (Director 1) or (Director 2) I am speaking to?

Also the registered business address is (Publicly available on Companies House) Is this correct?

I am also going to report you as a scam company to Action fraud.

Please forward the details I requested in my last email. You have not sent anything To me and I clearly requested it.

Looking forward to your response! (Director 1 or Director 2)

My Furniture Direct

Hello Nicholas,
Please be aware that the email thread will be forwarded to our legal team who will pay close attention to any and all correspondence.
We must make you aware of the legal requirements for any and all claims of "scam" must be proven in a court of law and any subsequent suggestions will be deemed as slander which we will persue.
Your blackmail esque tactics to resolve matters are duely noted.
We have confirmed email sent dates to prove GDPR request was responded too ,if we required, this will be presented.
I truely hope you have a good day Nicholas and find something productive to pursue with your time.

Nicholas
Interesting that a furniture salesman from Kidderminster is now telling me how to do my job (a lawyer) - thanks for the legal lesson there, not sure you are quite right - slander by the way is something that is not fact. The fact, everything will be fact and all these emails will be published.

Lol your legal team, please!! You’re a two man outfit not even low cost furniture but forwarding people to suppliers from your home address in Kidderminster. Seems you’ve reached the upper echelons of success!

And again please can you confirm who I am speaking to? Happy to speak directly with your 'legal department' - alternatively you could just provide me with a refund once I return the product (as is my right 14 days return).

Awful service DO NOT order with this company.
System didn’t state item out of stock so when I contacted for a delivery update they said out of stock I cancelled and they charged me £9. I am still trying to get this back. There was nothing at checkout to inform of this and when asked to escalate my complaint to their complaints team they have ignored my correspondence.

Still no sign of my order nearly two months later! The item was showing as in stock when ordered too. No updates or response throughout this time, finally was told after chasing several times, 2 weeks ago that my order had been collected by DHL and was on its way but still no sign or updates?! Was going to order a desk, wardrobe and bedside tables to match but has definitely put me off!

I bought a sideboard and it didn't disappoint. Well made and in excellent condition. Arrived a lot faster than expected.

Really good service. Ordered x4 dining benches. Had to wait a while for delivery due to shipping/supplier, but kept informed and updated at all times. Benches are fabulous, well made and minimal assembly. Would highly recommend them and would have no hesitations ordering from them again.

Ordered some mattresses and they came sooooooo fast I couldn’t believe it, they are so comfortable to sleep on and price was just amazing

order a solid wood nest of tables, Items did take a while but that was because on the pandemic and we were informed there was going to be a delay when we ordered. Overall happy with the service I received would use again as item was very good quality

After waiting for a chest of drawers for 12 weeks I finally gave up and cancelled the order. I was never given a single up date on when the item would be delivered apart for when I sent out emails. When I did ask for an ETA the date came and went without the item arriving only for me to be given another date which again came and went. Definitely think twice before placing an order with the company, you will need a lot of patience!

I ordered my Bedroom suite in October/November. Company contacted me within 24 hours to advise the bedframe was out of stock until January 2021 and was I happy to wait. I said I was, they then contacted me to advise items due beginning of February. I was advised on 29th January my items would arrive 1st February. At 11am this morning everything arrived well packed and brought right up my drive. The items all well packed. I am delighted with the service from this company and I thoroughly recommend them. Your prices and service are great!

I pre-ordered a set of chest of drawers and bedside cabinets back in November, which said they would be restocked for Jan and I received last week so was very pleased with how quickly the delivery came when they were back in stock.

Also very clear, easy instructions of how to put up, they are lovely and look great in my bedroom!

Would definitely use again, thank you

Their console table looked lovely, so I ordered it. My order was then cancelled and refunded because they'd got the costs wrong. I was told I would need to re-order and PAY MORE to get the same console table. I wrote to them to say that as it was sold at that price, they were legally under obligation to honour it. A rude response ensued: " ... it shows you did not refer to our terms and conditions, which for someone quoting legal rights is surprising". I'm sure their furniture is great, but even if I've got it wrong and they can cancel any order they like, when they like, they should probably reconsider how they speak to their customers.

After seeing the negative reviews on here I was a little unsure especially as My Furniture Direct price's are unbelievably low. I am really glad I took the leap, my nest of Tables were delivered before the estimated due day and the furniture was of great quality. I will be using My Furniture Direct again.