Super helpful and insightful. They have a great deal of expertise, and got the job done in a timely manner. Would recommend to anyone!
MyFurnitureDirect
Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The order was processed quickly & delivery happened as promised within the ten days stated. The product itself - wide 6 drawer chest of drawers - is good value for the money paid & was well packag... See more
Really good service. Ordered x4 dining benches. Had to wait a while for delivery due to shipping/supplier, but kept informed and updated at all times. Benches are fabulous, well made and minimal ass... See more
Still no sign of my order nearly two months later! The item was showing as in stock when ordered too. No updates or response throughout this time, finally was told after chasing several times, 2 weeks... See more
Wrong item and still waiting...
This company sent me a media unit when I ordered a console table. They did sort collection fairly quickly (but the courier refused it due to its size before coming out the next day to collect - not necessarily this company’s fault) but I’m still waiting for the correct item - it’s been 3 weeks today.
They have stopped replying on Facebook.
Not good. I won’t be ordering from them again.
EDIT* Received item today in good packaging and item is lovely. Still no response from the customer service team and no tracking provided as promised so lucky I was in.
October 30, 2020
Unprompted review
Reply from MyFurnitureDirect
Hello Jo,
As we have said repeatedly ,We are very sorry for the supplier delays and completely accept they let us down on this occassion. We did not reply today on facebook as unfortunately we lost alot of our team due to furlough and communication has become difficult too maintain our normally high standards.
We Apologise again for the delay but glad you have the item and hope you will give us a chance again in the future as we have 1000's of very happy customers.
Used my furniture direct in august 2020…
Used my furniture direct in august 2020 and ordered a ry tv unit for my living room. Wasn’t sure what quality was going to be like at the price point but can genuinely say was very pleased with look and build quality and delivery was prompt 5 stars
August 7, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.