Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Order follow up.... disappointing
My order was returned due to some damage in between and I won't be able to get any update for it....I chatted to Daniel and aran .... Aran raised a replacement request and asked me to wait for 72 hours...At least someone supported ....But really I wish there would be another ways for following up with order. Also I tried toll free number more than 20 times but no response...... Really disappointed this time. let's wait for 72 hours and see what will happen.
June 9, 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
He gave a very fast response and also…
He gave a very fast response and also helps me out with my decision by taking isolated whey protein for diabetes patient.
June 8, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
He is very helpful for me I have this…
He is very helpful for me I have this issue from 3 days and there is no one else to help me but aran is very good behaved guy I am very happy with him
June 3, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Good guy and helping staff
June 2, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Great experience
Great experience. And your guidance is also very helpful. Thank you once again sir
May 28, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran helped me to solve the queries I…
Aran helped me to solve the queries I had. Great service!
May 25, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Its was really nice to talk with aran…
Its was really nice to talk with aran and fond informative.
May 24, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
very helpful
May 16, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Prompt reply
Prompt reply, told about the situation fairly and disclosing the details truly. Thanks Joe
May 12, 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aron was a great help
Aron was a great help
He solved all my queries in an instant
In the future i would like to talk to aron again if i had any queries
May 7, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Happy
I spoke to Aran about the delivery details to Bangalore, India right now. He was very helpful.
May 5, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Did not receive order for a month.
I had not received my order for a month and contacted customer service thrice. The customer service executive Dominic was not at all helpful. I just wanted to know where my order was but he was not answering my questions. He said there was a security issue. I gave him my name, my address, my email correctly but this person was not listening to me. The next customer service executive Aran was extremely polite and helpful! He cleared my queries and told me that my order will be dispatched soon. Overall it was a good and bad experience. Thank you.
April 20, 2021
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please update your review or contact us via your account or Social Media.
I look forward to getting this resolved.
Kind regards,
Matt
Many thanks for quick responses
April 16, 2021
Unprompted review
Reply from Myprotein
Thank you for sharing your experience and it is always a pleasure to receive this feedback from our loyal customers.
We thank you for your time and wish you a good day.
Kind regards,
Tracie
Really helped with the order
Aran was helpful and got me the status at the earliest
April 14, 2021
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Had a talk with Sam O
Had a talk with Sam O. I had a query and he resolved it quickly. Great service.
April 9, 2021
Unprompted review
Reply from Myprotein
Hi there
Thanks so much for the 5* review and I'm so glad that Sam could help! We really value your feedback and I will pass this thanks again for taking the time to leave a review!
Please let us know if we can ever help more.
Best wishes,
Tracie
Excellent person in the world
April 8, 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review.
It's always such a pleasure to receive this feedback from our loyal customers.
Please don't hesitate to contact our Customer Services Department if you have any further questions or queries, we would be more than happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
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