My Wool Shop Reviews 92

It’s a shame I can’t give this company zero. Sadly, my experience is the same as the other reviews. I ordered wool on 23/10/24, had an email to say waiting for collection by a courier and nothing since including no responses to contacts made. Very angry and will now take steps to claim money back.

I ordered wool on 17 October and never received it and now seems this company was closed permanently so not able to find a way to get a refund.
Has anyone else had this trouble and eere you able to get your money back

Ordered a knitting pattern. Zero response to emails. No sign of order.

Ordered and paid, received email confirmation and then nothing but silence.
Total scam - robbing, thieving scumbags.
Shameful way to make money.

Like others here I ordered on the 7th October and no order or any replies to any messages!!! I just want my money back.

DO NOT USE Placed an order, received email to say it had been sent, awaiting tracking number. This never updates, no email reply from company & telephone number out of order. They are actively seeking a strike-off at Companies House. Do not use / order from them

Ordered yarn which I never received. Experienced everything that other contributors have and I’m totally fed up. My order was for a small amount but I’m still going to fight on for a refund. Shame on these people!

Like others here, I placed an order, thinking that the stock levels shown were live. I chased after hearing nothing for 3 weeks and was advised that stock levels advertised were not a true representation and stocks were due. After sending 4 further emails with no response I heard nothing else which has led me to this site. Thankfully my money losses are small, but I will go through the proper channels to reclaim.

Update

I tracked them down in the Darwin Shopping Centre, Shrewsbury and although I asked for a phone number I was only given an email address. No communication from them but my order has finally been delivered! The packing slip is dated 26/09/2024 so my order was prepared and packed, just not posted.

I placed an order 15th September, had confirmation followed by a Parcel 2Go notification that my order was awaiting collection. I have not received my order. I have tried phoning but the number is not recognised. They are trading as RKM Wools.

Left a star as 0 or minus not an option
Item no received. Multiple emails to seller have received no reply
Will have to get a chargeback from my bank

I placed my order over 6 weeks ago and still have not received it. I have emailed multiple times and have received only one response which stated that the wall that I ordered was not in stock and the stock would be received that day and they would send it out to me. I'm still waiting. I would give zero stars if I could. The customer service is atrocious and I should be claiming the money back via my bank. Avoid at all costs

Am now sure this is a scam, order placed 12th August, no replies since an email apologizing for delay and excuses, no wool. If not a scam why no contact? Would not give any stars if option was there, avoid them, they should be ashamed of themselves, but bet they're laughing all the way to the bank, avoid them.

I really wish I'd come to trust pilot before ordering. Ordered back in May, only received part of my order (after chasing them up) All false promises about the remaining part of my order, asked for a refund, now not replying so no yarn and no money!

Another dissatisfied customer. Money taken but no order sent and no response to emails

Please do not use this wool shop, you will not get your goods and you will struggle to get your money back, with zero reply from the vendor.

I’ve been waiting since 13th June for my order was tracking it still no order !!
Email them 6 times for refund as they said they don’t have the wool I ask for
Defo won’t be shopping here again
Hey Wool Shop your good enough to take me money but not good enough to refund it shame on yous

One star too many as far as I'm concerned. Absolutely terrible online shop. DO NOT DEAL WITH THEM!!!!!

I was worried after reading the other reviews on here so sent a email last night, I had a reply this morning saying my wool was due to be delivered today or tomorrow, it arrived today.very pleased with their response and the wool. I would order from here again .

DO NOT BUY FROM THIS BUSINESS!!!!! I placed an order in February that still hasn't arrived, I have tried emailing them and using the message section on there website, nether of which got a responce. If your reading this before making a purchase, believe the negative reviews, they will take your money and not provide the product!

Please do not use this company for buying yarn. There is no communication whatsoever! I have raised a paypal claim to get my money back which i have now recieved and my case is now closed. Its such a shame as I always try to use small businesses! But this one is a joke!