This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... See more
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Location
Switch location11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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See what reviewers are saying
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... See more
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... See more
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Your operative was superb. polite, knowledgeable and efficient. he explained the details of the repair and explained it might not work, but proceeded and the repair was fairly successful. it can stil... See more
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Company details
About National Windscreens - Barnstaple
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, United Kingdom
- 01271-900-013
4.7
Excellent
262 reviews
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Excellent service
January 11, 2024
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
January 11, 2024
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
What a wonderful service
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a few days to finally complete the work, I take my hat off to National Windscreens for truly professional service.
December 12, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Extremely helpful
Extremely helpful
Needed a new windscreen just when I eas changing my car. All organised over the phone and the dealer was able to facilitate the repair after the car had been traded with little fuss
December 1, 2023
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Good service and the job was done on…
Good service and the job was done on time, happy to use them again if need be.
November 14, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windowscreen chip repair
The repair was done well.But had to phone several times to make sure that the person doing the repair was coming as it was getting dark
November 16, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very pleased with the service
Very pleased with the service, I had an issue with automatic wipers after my windscreen replacement but they were excellent again, took 10 mins to fix, I always say what makes a company great is how they deal with an issue and they were really good.
November 3, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Service excellence, prompt contact to arrange repair and informing clients
Whilst a broken / damaged windscreen is traumatic and can lead to stress. National Windscreens made the whole repair experience easy to deal with!!
October 17, 2023
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Was good service
October 11, 2023
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen chip repair…
Great work done repairing my chipped windscreen. Friendly, quick service with everything explained. Highly recommended.
September 30, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rear window
Rear window
I was concerned that because of the age of my car, a replacement window would not be available but I was wrong. My only complaint is that I was given a date to fix it about 5 days hence but when I asked if it couldn't be done sooner I was told it could be done two days later, why was that date not offered in the first place. I am pleased with the work done however.
September 28, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The prompt pick up of the telephone
The prompt pick up of the telephone, the friendliness and good listening skills of the call handler and the friendliness and politeness of the fitter, all meant that this was a very positive experience for me.
September 28, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
September 20, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick and efficient
September 16, 2023
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and efficient service
Quick and efficient service. Friendly and helpful staff.
September 6, 2023
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Both guys were very professional and…
Both guys were very professional and courteous
September 1, 2023
Reply from National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Reply from National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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