I had an new windscreen fitted to a BMW X3. There were two lads at the depot and the bearded one worked on my car. They had an excellent rhythm, worked steadily, knew exactly what they were doing and,... See more
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Had a really good experience here. Glass was able to be sourced for my old and unusual car (both front and rear screens). Guys also replaced my rear view mirror with another one that I supplied. This... See more
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Prompt local service. Good job fitting glass, although I noticed on way home the near side windscreen wiper arm was slightly high in the rest position. This was corrected by myself when I got home. I... See more
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Staff were friendly and helpful. Also - on arrival it was quickly discovered thay had been sent the wrong windscreen. They immediately sent someone to collect the correct screen from Bristol. WInds... See more
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Company details
About National Windscreens - Bath
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
4 Stable Yard, Windsor Bridge Road, BA2 3AY, Bath, Somerset, United Kingdom
- 01225-220-183
4.8
Excellent
161 reviews
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Very friendly approachable service.
Very friendly approachable service.
Clear explanations and very efficient communications.
June 19, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
June 8, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Everything was completed in a quick…
Everything was completed in a quick polite and professional manner.
June 1, 2023
Reply from National Windscreens - Bath
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Staff were friendly and helpful.
Staff were friendly and helpful.
Also - on arrival it was quickly discovered thay had been sent the wrong windscreen. They immediately sent someone to collect the correct screen from Bristol.
WIndscreen was fitted and car returned clean within the time slot.
Would recommend them.
May 22, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not happy with repair, as not a small blemish as suggested
When we originally took the car in the guy said that the repair would not work well and we should have a new windscreen. We waited a week and went back (as you can never go through on the phone) no windscreen had been ordered. The guy (a different one) said he could fix it and it would be ok, maybe a very small mark left. We had it repaired and it is not good it is not a small mark it shows clearly still were the chip is. We need a new windscreen. I think the service from your organisation has been very poor and if I had a choice I would go somewhere else but we are tied into you due to our insurance.
May 12, 2023
Reply from National Windscreens - Bath
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Friendly and delivered quality service
Friendly and delivered quality service. Windscreen looks great
Would highly recommend
May 16, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had to ring the day before as no one…
Had to ring the day before as no one contacted me for an appointment time as was promised.
Ok check in, cheerful. Said they would inform me when job was done. Approx 2 hours. Went back after 3 hours, car outside ready, but again hadn't been informed.
Paid cash for excess, £75. Not able to give receipt but will email one within 3 days. Surprise nothing.
Shocking service.
May 9, 2023
Reply from National Windscreens - Bath
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The service was excellent and the…
The service was excellent and the technician, Cameron, was extremely friendly and happy to explain in detail what he was doing to repair the chip in my windscreen. It is now completely invisible.
My waiting time was approximately 30 seconds until I was greeted and the technician assigned to my car.
May 2, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and informative
Friendly and informative.
Great communication and honest.
The work was carried out very well, respectfully and quickly.
April 24, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book online through Aviva
Easy to book online through Aviva. Simple process, friendly staff. Replacement looking good do far 👍
April 19, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Staff at the Bath workshop were…
Staff at the Bath workshop were excellent. Cant fault them.
The organising of the actual booking was poor.
And I see even this review is somehow addressed to my partner!
April 20, 2023
Reply from National Windscreens - Bath
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Replacement of windscreen
Very efficient service. Windscreen was replaced within the time given. All staff very friendly and informative.
April 12, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service and quick replacement
April 12, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
April 5, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service from Bath branch
Great service from Bath branch, replaced and calibrated the windscreen of my Mazda Cx5 in an hour and a half.
March 31, 2023
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Bath
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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