Our screen replacement technician arrived at our house spot on time. We were informed about the scope of work plus time scale. Our technician was and is a great communicator, also an exeptionally... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very efficient service, kept me updated about my appointment time. Clear instructions before appointment Lady at Chester national windscreen fitted my new windscreen she was amazing, very friendly... See more
Company replied
They did a great job with my front screen window booking in was so easy and the service and the staff were excellent.
Company replied
Turned up for first appointment without any rain cover (gazebo) couldn't complete job. Return the next week window fitted and left filthy inside! On motorway next morning and started to rain and my w... See more
Company replied
Company details
About National Windscreens - Chester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, United Kingdom
- 01244-960-152
4.8
Excellent
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolute first class sevice
Absolute first class sevice, very quick and very professional, great service
January 8, 2026
Reply from National Windscreens - Chester
We appreciate you sharing your feedback! We're so glad to hear that you received first-class, quick, and professional service.
Good job and we’re very professional
Good job and we’re very professional
Did it in a good time
January 6, 2026
Reply from National Windscreens - Chester
We're happy to hear that you had a positive experience with our team and their efficiency. Thank you for sharing your feedback with us!
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to hear you found our Chester branch staff courteous and efficient.
Reply from National Windscreens - Chester
We appreciate your feedback! We're so glad the job was completed quickly and efficiently, especially given your profession.
Excellent prompt and speedy service
Excellent prompt and speedy service. Easy to book, what more can you ask for.
November 26, 2025
Reply from National Windscreens - Chester
We appreciate your positive feedback! We're so glad our service was prompt and speedy and that booking was easy. What more can we ask for!
Reply from National Windscreens - Chester
We're glad you had a timely experience. Thank you for your positive feedback; we appreciate it.
Amazing service
Amazing service, job was completed within the time scale. Very happy with the quality of the works. Thank you.
December 11, 2025
Reply from National Windscreens - Chester
We appreciate your positive feedback! We are so happy to hear that the service was amazing and the job was completed on time, with quality results.
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chester
We appreciate you sharing! We're so happy to hear that you found it easy to book in and that you received good communications and great service.
Very nice to work with and Great fast…
Very nice to work with and Great fast service.
December 4, 2025
Reply from National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kuga windscreen…
Great service,people on the phone told me my options, they arrived on time fitted with care and made the whole process easy so glad I had windscreen cover 10/10
April 30, 2025
Reply from National Windscreens - Chester
We're glad you had a seamless experience. It's great to hear that our team clearly explained your options and provided careful service. Thank you for your perfect rating!
Very helpful as it wasn’t a simple…
Very helpful as it was a simple windscreen replacement. All staff involved went over and above to assist.
Technician that came to the house was very pleasant and helpful and did a great job. Gave additional advice on the car repairs too.
November 25, 2025
Reply from National Windscreens - Chester
We're happy to hear that our staff were helpful and went above and beyond during your windscreen replacement. We appreciate your positive feedback regarding the technician's pleasant demeanor, helpfulness, and great work, including the additional advice. Thank you!
Friendly and polite
Friendly and polite. Kept to the time of my booked appointment and was finished well within time frame given. A rare thing these days!!
November 27, 2025
Reply from National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that our staff was friendly and polite and kept to the time of your appointment, finishing within the given timeframe.
Great representation of company and…
Great representation of company and very polite and approachable member of your team who came to assist in repair of my windscreen..... Many thanks...
November 20, 2025
Reply from National Windscreens - Chester
We're happy to hear that a member of our team provided excellent service during your windscreen repair. We appreciate your kind words and thank you for your feedback.
Excellent service and communication…
Excellent service and communication just had to wait for them to source new windscreen but overall excellent
November 12, 2025
Reply from National Windscreens - Chester
We're happy to hear that you received excellent service and communication. We acknowledge the wait for the windscreen and appreciate your understanding. Thank you for your review!
Could not ask for more
No problem checking in, no problem parking, complete windscreen replaced on time. Could not ask for more.
November 17, 2025
Reply from National Windscreens - Chester
We're happy to hear that you had a seamless experience with the check-in, parking, and timely windscreen replacement. Thank you for your positive feedback!
Reply from National Windscreens - Chester
We are so glad to hear that you found our team friendly and accommodating. Thank you for your positive feedback!
Fast service and great customer…
Fast service and great customer service, well recommended
November 7, 2025
Reply from National Windscreens - Chester
We appreciate your recommendation and are so happy to hear you received fast service and great customer service. Thank you for your feedback!
Easy to book
Easy to book, frequent reminders.
Welcomed upon arrival. Damaged viewed & confirmed. Up to four hours & only three. Advice on cleaning for first few days. Very friendly & efficient member of staff. Sorry don't know his name.
November 11, 2025
Reply from National Windscreens - Chester
We're happy to hear that the booking process and reminders were helpful. We appreciate your positive comments on the welcome, damage assessment, and advice provided. We're glad you enjoyed your experience and thank you for your feedback.
Reply from National Windscreens - Chester
We appreciate you sharing! We are so happy you were pleased with our great, fast, and friendly service, and we thank you so much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.