Very easy to arrange the appointment to repair the chip in my windscreen, when I arrived they didn't have my booking. Once I showed email proof of the booking they assured me it would be completed w... See more
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Two chaps who were polite knowledgeable and attentive. They could not have done more and the service was carried out quickly and professionally. I would definitely recommend them.
Company replied
Sadly I get stone chips all the time, but national windscreens elgin always make it no big deal. Fast and efficient always leave a clean job, sometimes near enough invisible.
Company replied
A requested and recieved a callback in good time. I then went on to book an appointment online and was offered a good selection of dates. The technician got in touch on the morning of the appointment... See more
Company replied
Company details
About National Windscreens - Elgin
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 6, The Wards, IV30 6AA, Elgin, Moray, United Kingdom
- 01343-730-054
4.3
Excellent
250 reviews
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Easy to deal with
August 22, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
from bad to worse
UPDATE ON 4/9/2024
Customer relations replied they passed my complaints to the branch... which had told me to contact customer relations...
I am going to contact my insurer and see if a proper company can do the job instead.
UPDATE ON 3/9/2024:
in addition to the issues listed last time (below):
a technician checked my car last Tuesday and informed me that the wrong windscreen had been fitted and that the part left on the floor was part of the wiper blades. Told me I would get re-booked once the new windscreen had been ordered. He left some kind of white tool on the passenger seat. I had to contact them 3 days later as I had not heard back. Car booked today. Dropped my car off at 8.20 and by 10.30 I get a call from the branch manager telling me they'd ordered the wrong windscreen again -the same type as last time. Told me they thought they had mixed 2 windscreens last time so just ordered the same one again! When collecting my car, I was told they could not locate the exact windscreen but then said 2 companies have the part # but no stock. Apparently awaiting for head office to contact Peugeot to hopefully order the right windscreen.
Very poor!
original message:
dirty car
dirty glass
wrong windscreen fitted
part not put back on
told it would be fixed.
Awaiting call for a reappointment.
Will expect compensation towards my excess of £135 for wasting my time and the other issues.
I will revise this review once all has been sorted and suitable compensation refunded.
August 23, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
There is no customer service,no…
There is no customer service,no reception,nobody to return or take calls,stood all over my door sills fitting window,no covers or protection, dirt ingrained in to them, shards of glass in foot wells,and broke my window wipers which I had to replace,an absolute disgrace of a company,incompetent and unprofessional work carried out,and absolutely no respect or care for anybody,s property
August 14, 2024
Reply from National Windscreens - Elgin
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The staff were very helpful
The staff were very helpful. My chip was fixed and they called me to collect my car. It was done in about 30 mins. Very happy.
August 7, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Poor service
Windscreen was not in for the day my car was booked in due to a mistake on delivery, lots of swearing and confusion from staff. When my window did get fitted my bonnet was marked and I wasn’t informed about it and only noticed it when I went home, after sales was very poor! Won’t use the Elgin branch again!
July 30, 2024
Reply from National Windscreens - Elgin
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick service
Quick service, friendly technician, every step explained and made sure that I was happy with the repair. Easy payment and all aspects of the claim taken care of.
July 17, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Shambles
Shambles, car booked in for replacement windscreen at depot, took day off work as car had to go into the depot, got reminder day before to drop off, turn up first thing and the windscreen hadn’t been delivered, have to reschedule waste of a day off work and will now have to take another day off. Absolute waste of my time and money
July 19, 2024
Unprompted review
Reply from National Windscreens - Elgin
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Fast and excellent standard of service.
Fast, efficient and very professional service. Very pleased with the standard of work. Highly recommendable.
July 3, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very good technician and good…
Very good technician and good communication from Elgin Branch office.
June 12, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, quick and no complaints. Online: Wasn’t offered the service to come to my home/work place to replace windscreen however.
But actual job was efficient, no issues.
June 6, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Great service, car was dropped off a few minutes early, and the engineer even picked me up on my way back for the car! Above and beyond, well done!
June 5, 2024
Reply from National Windscreens - Elgin
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
After ordering the wrong windscreen the…
After ordering the wrong windscreen the first time (not Phil's fault) and having to take 2 days off my work I eventually got it changed
June 7, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent Service
Technician was very helpful and polite. The repair starter at the allotted time of appointment and was completed and back to me within the time described.
He gave good feedback on how to allow time for the new screen to settle.
June 3, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service
Easy to use service, efficient and helpful. Staff went above and beyond and got my car in earlier ready for a long drive home. Can't fault them, will use again
May 15, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Home repair service arranged through…
Home repair service arranged through insurer. Technician made contact prior to visit requested photographs ensuring he had necessary equipment etc. He arrived promptly was courteous and professional throughout visit. Wouldnt hesitate to use again and recommend to others.
May 8, 2024
Reply from National Windscreens - Elgin
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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