Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
Company replied
Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger. The whole process of getting the windscreen rep... See more
Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
Company replied
Pretty certain I’ve already left feedback but another feedback request had landed in my inbox. Chris from the Hoddesdon branch replaced my windscreen as it was badly damaged from a rock thrown from... See more
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Company details
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
803 reviews
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Reply from National Windscreens - Hoddesdon
Thank you for your positive feedback!
Great job done by National Windscreen's
Great job done by National Windscreen's
Although it wasn’t easy to find.
May 6, 2026
Reply from National Windscreens - Hoddesdon
We're glad you were satisfied with our work. We appreciate your feedback regarding our location's accessibility.
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that you had a great reception and technician! We are so happy you were pleased with our service.
Reply from National Windscreens - Hoddesdon
We are happy to hear that you had a positive experience with our speed and efficiency. Thank you for your recommendation!
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that our technician was experienced and the service was excellent! We are so happy you were pleased with us.
very nice people and very professional
May 2, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that our people were nice and professional! We are so happy you were pleased with us.
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that our team did a good job! We are so happy you were pleased with our service.
Very helpful staff polite friendly and…
Very helpful staff polite friendly and courteous. Car ready earlier than expected and communicated well.
Would recommend
April 29, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to learn that you found our staff helpful, polite, friendly, and courteous, and that your car was ready earlier than expected.
All went well
April 28, 2026
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Guys at the Hoddesdon branch did an…
Guys at the Hoddesdon branch did an amazing job, very efficient and even identified my speaker connection was loose and fixed it for me in the process. Overall great job from the team 👌🏼👍🏼
April 21, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that the team at the branch was efficient and helpful, even fixing your speaker connection. Thank you for the great review!
Delays and broke my humidity sensor.
Booked me in but did not have my windscreen in stock. Told 2 days before and had to rebook for 2 weeks later. When they fitted the new screen they broke my humidity sensor. I had to repair it myself.
April 27, 2026
Reply from National Windscreens - Hoddesdon
We regret that the windscreen was unavailable and that the humidity sensor was damaged during the fitting. We appreciate your feedback and will review our processes to prevent this in the future.
Called to say earlier booking available…
Called to say earlier booking available was able to oblige and work done quickly without any problems
April 22, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're so happy to learn that you were offered an earlier booking and that the work was completed quickly and without issues.
Excellent work and communication
They done a great job, communication was excellent and they were super quick, highly reccomend.
April 25, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're so happy to learn that you were pleased with the great job, excellent communication, and super quick service.
Excellent service from initial contact…
Excellent service from initial contact to the fitting of the screen
April 16, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you letting us know that you experienced excellent service from the initial contact through the screen fitting! We are so pleased!
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that everything went well and that it was a really good experience! We are so pleased with your feedback.
Excellent service
Excellent service. From the booking to the repair. Lots of reminders. Drop of was easy and polite. Stuff were great.
Collected the car and all was done perfectly.
April 15, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that you found our service excellent, from booking to repair. We're also glad the drop-off was easy and the staff were great, and that the car was repaired perfectly.
Brilliant service and professionalism
Brilliant service and professionalism
Delighted with speed and dedicatiin
April 16, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that you received brilliant service and professionalism! We're so glad you were delighted with our speed and dedication.
Reply from National Windscreens - Hoddesdon
We are happy to hear that you had such a fantastic experience. Thank you for your positive feedback; we appreciate it greatly.
Quick and smooth service
April 14, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you sharing that our service was quick and smooth! We are so happy you were pleased with us.
the site was difficult to find but the…
the site was difficult to find but the service was good, efficient and on time.
April 14, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and are glad the service was efficient and on time. We'll look into making our site easier to find.
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