Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
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Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger. The whole process of getting the windscreen rep... See more
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Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
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Pretty certain I’ve already left feedback but another feedback request had landed in my inbox. Chris from the Hoddesdon branch replaced my windscreen as it was badly damaged from a rock thrown from... See more
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Company details
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
804 reviews
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Reply from National Windscreens - Hoddesdon
We appreciate you sharing your feedback. We are so happy you were pleased with our fabulous service from beginning to end.
Easy and efficient
Very easy to book and driver vehicle to premises. Guys we're v efficient and did a great job. Communication was good too
January 14, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that booking was easy, the vehicle arrived promptly, and the team was efficient. We're also glad our communication was good.
Was really communicative from the off…
Was really communicative from the off and was very informative , knew what was happening and was ready in the timeframe suggested
January 12, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you taking the time to leave us this great feedback! We're so glad to hear that you found our team communicative and informative, and that we met the suggested timeframe.
Top job
Whole process from start to finish was really easy, done a real nice job of fitting my screen as a mechanic I check it over with fine tooth comb spot on thank you
January 10, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback. We're happy to hear that the entire process was easy and that you were pleased with the fitting of your screen. Thank you!
Easy to drop off
Easy to drop off , leave and pick up at a convenient time.
Friendly staff answered all questions .
January 1, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback! We're happy to hear that dropping off and picking up were easy and at a convenient time, and that our staff were friendly and helpful.
Third time lucky?
Third time lucky?
First time round an awful wind noise coming through. Called and booked in for a second time - resealed it and still a wind noise coming through and heated screen doesn't work. They're coming out again next week for the Third time to replace it again. Far from ideal and very time consuming.
January 6, 2026
Reply from National Windscreens - Hoddesdon
We appreciate you bringing this to our attention and are sorry you've had ongoing issues. We're committed to resolving this during the next appointment. Thank you for your patience.
Friendly and humorous on the day
Friendly and humorous on the day - very clear about what would happen and how long it would take - rang me as soon as job was done and gave me clear advice about what not to do with a newly fitted windscreen-
January 3, 2026
Reply from National Windscreens - Hoddesdon
We're happy to hear that you enjoyed your experience! We appreciate your highlighting our team's clear communication and helpful aftercare advice. Thank you for your positive feedback.
Really good service
Really good service. Friendly and helpful. Kept me well informed of the process and timing was well communicated. Would definitely use again
January 1, 2026
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback! We're happy to hear that you found our service really good and our team friendly and helpful. We're also glad you were well-informed.
Reply from National Windscreens - Hoddesdon
We are happy to hear that you had a great experience with us from beginning to end. Thank you for your positive feedback!
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We are so happy to hear that our staff was friendly and that the windscreen fix was efficient.
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We are so happy you were very pleased with our superb and friendly service, and we thank you very much!
Poor communication and a long wait of…
Poor communication and a long wait of over 1 week for a vehicle parked on public road.
December 20, 2025
Reply from National Windscreens - Hoddesdon
We regret that you experienced communication issues and a long wait. We'll review this to improve our service. Thanks for your feedback.
Incompetent time wasting company left…
Incompetent time wasting company left me with a damaged Windscreen and smashed door window for nearly 1.5 weeks.and bunged me £30 as compensation!!
December 18, 2025
Reply from National Windscreens - Hoddesdon
We regret your experience and the damage to your vehicle. We appreciate your feedback and will investigate how to improve our service and prevent similar issues.
Excellent experience at the Hoddesdon…
Excellent experience at the Hoddesdon centre from checking in my car to the completed windscreen repair
Very friendly professional service would definitely use again and recommend to my friends
December 17, 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your positive experience at the Hoddesdon centre. We're happy to hear that you found our service friendly and professional, and we appreciate your recommendation!
Windscreen replacement
The company in Hoddesdon were excellent. Very friendly and efficient. Got there at 11.30 is and was all done by 2.00pm. Very professional.
December 10, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you found our team in Hoddesdon friendly and efficient. We appreciate your feedback and are glad you enjoyed your professional experience with us. Thank you!
Reply from National Windscreens - Hoddesdon
We appreciate your feedback and are glad you found our service efficient. Thank you for your review!
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great customer service
The staff were very helpful and polite & friendly. It would have been 5 stars except for trying to locate the actual office. There are two industrial units that look alike and I found it very frustrating if the roof was a different colour it would have helped.
December 2, 2025
Reply from National Windscreens - Hoddesdon
We're glad the staff were helpful and polite. We appreciate your feedback and are sorry you had trouble finding the office. We will explore ways to improve the location's visibility to prevent similar issues in the future.
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