Tracker was useful for expectations. Fantastic service provided by Jay. Calling to let me know when he'd be there and again when he'd arrived at my workplace and parked by my vehicle. Vacuumed fro... See more
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Location
Switch locationUnit 30 Impresa Park, Pindar Road, EN11 0DL Hoddesdon, Hertfordshire, GB
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See what reviewers are saying
There is a dimple in the glass on the passenger side near the bottom. As I drive the car it was only noticed a few weeks later when I was a passenger. The whole process of getting the windscreen rep... See more
Company replied
Really good customer service. All team have done great job: - easy and clear communication before arrival - clear communication upon arrival - they have managed to fix my windscreen in sup... See more
Company replied
Pretty certain I’ve already left feedback but another feedback request had landed in my inbox. Chris from the Hoddesdon branch replaced my windscreen as it was badly damaged from a rock thrown from... See more
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Company details
About National Windscreens - Hoddesdon
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 30 Impresa Park, Pindar Road, EN11 0DL, Hoddesdon, Hertfordshire, United Kingdom
- 01992-830-081
4.6
Excellent
804 reviews
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A job done well
It was very easy to book. I was kept informed of when the team would arrive. the came on time and put the new windscreen in with no fuss. I have had no problems since then.
November 29, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that booking was easy and that our team arrived promptly and efficiently installed your new windscreen. We appreciate you taking the time to share your positive experience!
Reply from National Windscreens - Hoddesdon
We're glad you enjoyed your experience. Thank you for your kind words about our friendly and professional service.
Poor service
I was told the time of booking they could calibrate my camera system for the windscreen. When I get there they tell me they can’t if this was the case I could’ve had windscreen fixed on the drive or buying an alternative company that could’ve calibrated it which is not a good service.
November 25, 2025
Reply from National Windscreens - Hoddesdon
We regret the inconvenience regarding the camera calibration. We're sorry we couldn't meet your expectations and for the miscommunication. We'll review our booking process to prevent this from happening again. Thank you for your feedback.
Quick work
Constant updates on where the engineer was and speed of the job being done. Also friendly engineer
November 20, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you were informed about the engineer's location and the job's progress. We appreciate your kind words about our engineer's friendliness.
Really efficient and friendly service
Really efficient and friendly service. First call customer care,
September 26, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you found our service efficient and friendly! We appreciate you taking the time to share your positive experience with us.
All staff were kind and considerate and…
All staff were kind and considerate and ensured i knew the repair process and timeframe.
November 18, 2025
Reply from National Windscreens - Hoddesdon
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff provided you with considerate and clear service.
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service all round.
Excellent service all round.
The guys were professional, very helpful and made sure I was happy.
November 12, 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your positive experience! We're happy to hear that you received excellent service from helpful and professional people and were satisfied.
Very professional and pleasant staff
Very professional and pleasant staff. Simon who dealt with my car was very pleasant and answered all my queries.
November 7, 2025
Reply from National Windscreens - Hoddesdon
We appreciate your positive feedback! We're happy to hear that you found our staff professional and pleasant, and that all your questions were answered.
Excellent service throughout
November 4, 2025
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very very slow service
Very very slow service, Waited almost 7 hours and other customers there were feeling same. Disappointing experience
October 28, 2025
Reply from National Windscreens - Hoddesdon
We apologize that our service was slow. We appreciate your feedback and will look into what happened to improve our customer experience.
Good comunication.Repaired windscreen…
Good comunication.Repaired windscreen within a few days.Job done to high standard.
October 29, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you experienced good communication and a high standard of repair. Thank you for your positive feedback; we appreciate it.
Great service at the National…
Great service at the National Windscreens workshop. Had a new screen fitted and reprogrammed crash sensor. It was carried out by a nice chap, very friendly, polite and tidy.
November 1, 2025
Reply from National Windscreens - Hoddesdon
We appreciate you sharing your experience at our workshop. We're happy to hear that you received great service and that you were pleased with the new screen fitting and sensor reprogramming. Thank you!
Reply from National Windscreens - Hoddesdon
We appreciate you sharing! We are so happy to hear you received fantastic, quick, clean, and efficient service from our team.
Efficienct, skillfull and friendly!!!
I found National Windscreens very efficient and their technicians are very skilled. Overall I'm very happy and satisfied.
November 1, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that you found our service efficient and our technicians skilled. We appreciate your positive feedback and are glad you're satisfied with your experience.
Very good
The technicians were really good , didn't take too long , only thing is the waiting room has no coffee machine
October 28, 2025
Reply from National Windscreens - Hoddesdon
We're glad the technicians met your expectations with prompt service. We appreciate your feedback regarding the waiting room and will consider providing coffee.
Good communication and everything was…
Good communication and everything was finished in good time.
October 24, 2025
Reply from National Windscreens - Hoddesdon
We're happy to hear that our team communicated well and completed everything promptly. Thank you for your positive feedback; we appreciate it.
Great from start to finish
October 23, 2025
Reply from National Windscreens - Hoddesdon
We're glad you enjoyed your experience with us. Thank you for sharing your positive feedback; it means a lot to us.
very good service
October 21, 2025
Reply from National Windscreens - Hoddesdon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen replacement
Booked for windscreen repair on the 17th October for the technician to cracke the glass. Had to wait a week before replacing the windscreen again. When they arrived on the 27th October they didn’t have the glass on their ca so had to go back to site to collect. When they had completed the job I asked if the cat was locked but when I left work the cat was unlocked, with the boot open and the bonet too. Not really happy with the service.
October 18, 2025
Reply from National Windscreens - Hoddesdon
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the cracked glass, delays, and the condition of your car. We'll review what happened to prevent similar situations in the future. Thanks for your feedback.
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