Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... See more
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It took a little while to get the dealer glass, and trying to contact the right person at National Windscreens for an update wasn't always easy. However, come replacement day, the process was faultles... See more
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The technician called in advance within the time slot, and arrived ready to work. He was friendly but professional. He explained that there was a risk of cracking but reassured me that he would do hi... See more
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Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... See more
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Company details
About National Windscreens - Ipswich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit A Olympus Close, IP1 5LJ, Ipswich, England, United Kingdom
- 01473-396-156
4.2
Great
531 reviews
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Helpful Staff and efficient
January 26, 2025
Reply from National Windscreens - Ipswich
Thank you for your feedback! We're glad to hear you found our staff helpful and efficient.
Most professional and efficient…
Most professional and efficient service.
The engineer kept in touch and did an excellent job, thank you
January 30, 2025
Reply from National Windscreens - Ipswich
Thank you for your kind words and positive review. We are thrilled to hear that you were pleased with the service and found the engineer to be professional and efficient. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Great service. Quick and easy process
From the start this was a great service. Easy to book, easy to find. Quick turn around and simple pick up process.
January 28, 2025
Reply from National Windscreens - Ipswich
Thank you for your kind words and positive review. We're delighted to hear that you found our service easy to use and efficient. We appreciate your feedback and are committed to providing excellent service to all our customers.
Shocking
Shocking! Appointment booked for the 28th Jan. No show and no phone call to say that they wouldn’t attend. Spoke to the call centre who said they would leave a message for the depot manager to call me in the morning.
29th-no call back so contacted the call centre. They rang back to say that the depot manager said I was called on the 28th to tell me that the weather had meant they couldn’t get to me on the day. I didn’t get any calls. New appointment made for the 30th.
30th - I get a call to say due to staff absences can I get to the depot? Appointment made for 12.30. I took the car to Ipswich depot and a new screen was fitted.
31st- drove for 6 miles in very light drizzle. Windscreen leaked! Call centre contacted and new appointment made for the 3rd Feb.
3rd Feb- call received from technician who when told of the leak says it needs a replacement screen so he can’t do it on this day. He made a new appointment for the 6th Feb.
6th feb- technician arrives 11.30 but with the wrong screen. Returned 14.00 and fitted new screen and departed. When I looked I’ve found that the headlight sensor has been badly fitted and not aligned to the markings on the screen.
January 30, 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the recent service you received. It sounds like you encountered a series of unfortunate events, and we apologize for the inconvenience this caused. We appreciate you bringing this to our attention, and we will use your feedback to improve our processes and ensure that our customers have a better experience.
Everything was carried out as explained…
Everything was carried out as explained and on time. Both staff members where helpful and friendly.
January 23, 2025
Reply from National Windscreens - Ipswich
Thank you for your positive review. We're delighted to hear that everything was carried out as explained and on time. We appreciate your kind words about our staff's helpfulness and friendliness. We strive to provide excellent service and are glad you had a positive experience.
Car was left clean and work completed…
Car was left clean and work completed within the stated time
January 20, 2025
Reply from National Windscreens - Ipswich
We appreciate your positive feedback and are glad to hear that you were satisfied with the service provided.
Unorganised
I arrived to be told that my booking had been cancelled. No communication received via email or text prior.
On leaving I was then told there had been a mistake and booking had not been cancelled. All appeared to be very unorganised and chaotic
The actual repair was excellent with no concerns.
Customer service let this experience down
January 15, 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the communication regarding your booking. We strive to ensure all customers are kept informed about their appointments. We appreciate your feedback and will use it to improve our communication processes. We're glad the repair itself met your expectations.
Poor customer service.
Whilst I cannot fault the fitters work, the customer service was shocking and the branch was extremely scruffy and unwelcoming for customers. After receiving a call to tell me I was late for the appt, which I pointed out to them was incorrect as I had an email with the correct appt time on, they asked if I could attend earlier. I was told they had staff sickness and wanted to finish early. I made arrangements to finish work even earlier and headed to their branch. On arrival I was met by a swearing employee who berated his colleagues for going sick and then told me they hadnt got the glass so couldnt do it. In his words, its mullered!!!! I was annoyed as the appointment had been booked for 2 weeks and I had to take leave from work to make the appointment. We rebooked and they assured me this time the glass would be there. At this appointment sitting in a very cold and unwelcoming area I had to listen to the same employee constantly swearing and telling me how rubbish the company was. Great for a customer to hear. I was told I could go away and come back, where to I ask, I had no transport, they had my car and it's on an industrial unit no where near facilities, even a toilet. For a national company it does little to inspire a recommendation for others to use. It is a shame my insurance company use this provider as it does little to represent their national reputation either.
January 15, 2025
Reply from National Windscreens - Ipswich
We understand your frustration with the experience you had at our branch. We strive to provide excellent customer service and a welcoming environment for all our customers. We are disappointed to hear that your experience fell short of your expectations.
We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure a better experience for future customers.
good job done in a reasonable time
good job done in a reasonable time, just thought the screen could have been cleaned better on the inside
January 9, 2025
Reply from National Windscreens - Ipswich
We appreciate your kind words and are thrilled you found our service efficient. We're sorry to hear the screen wasn't cleaned to your complete satisfaction. We strive for perfection and will use your feedback to improve our cleaning process. Thank you again for your review.
Replaced windscreen quickly and…
Replaced windscreen quickly and efficiently .
Customer service was excellent 👍
January 3, 2025
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're delighted to hear that the windscreen replacement was completed quickly and efficiently, and that you were pleased with the excellent customer service you received. Your feedback is valuable to us as we strive to consistently provide high-quality service. We hope to serve you again in the future.
Easy to book and great technician
Easy to book and great technician. Super helpful and knowledgable.
December 25, 2024
Reply from National Windscreens - Ipswich
We're thrilled to hear about your positive experience! It's wonderful to know that you found our booking process straightforward and that our technician was so helpful and knowledgeable. We truly appreciate you taking the time to share your feedback; it means a great deal to us to know we're meeting customer expectations. Your comments will be shared with the team to encourage them in their excellent work. We strive to provide exceptional service, and your review confirms we're on the right track. Thank you again for your kind words. We value your business and hope to see you again soon.
Reply from National Windscreens - Ipswich
We appreciate your kind words and are glad to hear you had a positive experience.
Excellent service by a friendly team
December 13, 2024
Reply from National Windscreens - Ipswich
Thank you for taking the time to share your positive feedback. We're thrilled to hear that you enjoyed our service and found our team friendly.
Excellent service
Excellent service. Contacted me to ask if I could come in earlier to get it done immediately.
December 13, 2024
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive experience. We're glad you were pleased with the service and that we were able to accommodate your request.
Super service
Every single person I met there was genuinely helpful.
I called in the day before my appointment to see what time i could drop off as I had a conflicting appointment. There were several fitters in reception at the time. They had a discussion between them and arranged their work to solve my problem. Took them 5 mins and everyone happy.
When I collected the car, I saw 2 more fitters, both absolutely charming and professional.
I could not wish for more
December 13, 2024
Reply from National Windscreens - Ipswich
We are delighted to hear about your positive experience. It sounds like our team went above and beyond to accommodate your needs. We strive to provide exceptional customer service, and it's wonderful to know that our efforts were appreciated. We are proud of our team's dedication to ensuring customer satisfaction. Thank you for taking the time to share your feedback.
Effective repair The first repair was not effective but…
The first repair was not effective but the replacement windscreen was fitted well and in2.5 hrs which was ok . So a good setvice
December 12, 2024
Reply from National Windscreens - Ipswich
We appreciate your feedback and are glad to hear that the replacement windscreen was fitted well and within a reasonable timeframe. We strive to provide excellent service and will take your comments regarding the initial repair into consideration.
Reply from National Windscreens - Ipswich
Thank you for your kind words. We're thrilled to hear that you were happy with the service. We appreciate your recommendation.
Quick and efficient work carried out
December 10, 2024
Reply from National Windscreens - Ipswich
We appreciate you taking the time to share your positive feedback. We're glad to hear that you found our work quick and efficient.
Reply from National Windscreens - Ipswich
Thank you for your kind words. We appreciate your feedback and are glad you found our service great, prompt, and professional.
Done well and on time 👍
December 3, 2024
Reply from National Windscreens - Ipswich
We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
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