I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.6
Excellent
1K reviews
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Efficiency
April 16, 2026
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Overall a satisfactory service
Overall a satisfactory service
Only 1 complaint work did not start on my car until over an hour of the allocated start time
A text saying that they are running late would have prevented a lot of unnecessary rushing
April 16, 2026
Reply from National Windscreens - Norwich
We appreciate your feedback. We are sorry to hear about the delay in starting your car's work and the impact it had on your schedule. We will review our communication process to prevent similar situations.
Reply from National Windscreens - Norwich
We appreciate you sharing that the appointment was great and the staff helpful! We're so happy you felt comfortable with us.
Excellent communication from booking…
Excellent communication from booking until completion. Skilled fitter and very personal service from Scott at Norwich depot.
April 17, 2026
Reply from National Windscreens - Norwich
We're happy to hear about the excellent communication you experienced from booking to completion. Thank you for recognizing the skilled fitter and personal service.
All whent smoothly
All whent smoothly. I popped out to a nearby carvery for coffee, and they text when it was ready. Very happy with the work. Thank you.
April 16, 2026
Reply from National Windscreens - Norwich
We're happy to hear that everything went smoothly and that you were pleased with the service. Thank you for your positive feedback; we appreciate it!
Excellent service
Scott who did my windscreen was polite and kept me up to date with the work
April 14, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to learn that our technician was polite and communicative while completing the work.
Great service
April 13, 2026
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Norwich
We appreciate you sharing that our service was great, on time, and a good job! We are so happy you were pleased with us.
Had a few issues with first fitting…
Had a few issues with first fitting returned a replacement screen was ordered and put in quickly.
April 1, 2026
Reply from National Windscreens - Norwich
We appreciate you sharing your experience. We are happy to hear that the replacement screen was installed quickly after the initial fitting issues. Thank you!
Great communication when booking the…
Great communication when booking the appointment, very efficient and professional service.
April 7, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to learn that you experienced great communication when booking and found our service efficient and professional.
All done very smoothly and fast
All done very smoothly and fast. And a nice relaxing waiting room to wait
April 4, 2026
Reply from National Windscreens - Norwich
We appreciate your feedback! We're so glad that everything was done smoothly and quickly, and that you enjoyed our relaxing waiting room.
Was very professional clean helpful
Was very professional clean helpful, explained what was doing and answered all my questions easy to do on boo. Would use again if ever need to.k online
April 3, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear that the service was professional, clean, and helpful and that everything was easy to book online. We're also glad all your questions were answered.
Great service
The replacement was done quickly and to time, I can have not complaint. Would be very happpy to recommend
April 2, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback and are happy to learn that the replacement was completed quickly and on time. We're also glad you'd recommend us.
Reply from National Windscreens - Norwich
We appreciate you sharing that our service was quick, efficient, and friendly! We are so happy you had a great experience with us.
The booking went according to plan
The booking went according to plan, the welcome was very pleasant, and my Ranger was left clean and tidy. many thanks
April 1, 2026
Reply from National Windscreens - Norwich
We're happy to hear that your booking went smoothly and that you were pleased with how your Ranger was left. Thank you for your positive feedback!
Very poor experience
Very poor experience. After the windscreen replacement, the GPS antenna near the rear-view mirror was not properly fixed. As a result, I had to incur additional costs with Tesla to get this issue resolved.
March 25, 2026
Reply from National Windscreens - Norwich
We regret to hear about the trouble you experienced after your windscreen replacement. We appreciate you bringing this to our attention, and we'll review our processes to prevent this from happening again.
Staff were great and really helpful
Staff were great and really helpful. They replaced the windscreen within the hour. Great speedy service!
March 30, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're so happy to learn that the staff were great and helpful and that the windscreen replacement was completed quickly.
I would strongly recommend avoiding…
I would strongly recommend avoiding National Windscreens.
Despite being my insurer’s preferred provider, the service I received was extremely disorganised from start to finish. After sending photos of my vehicle so they could identify the correct windscreen, I experienced weeks of delays and confusion about insurance approval that turned out never to be an issue.
I then made three separate trips (over an hour each way through rush-hour traffic) to their branch because the windscreen required camera calibration.
• First visit: told I wasn’t booked in and they didn’t have the correct screen.
• Second visit: again told there was no booking due to supposed insurance issues.
• Third visit: waited over three hours, only to be told that neither of the windscreens they ordered actually fit the vehicle.
I’m self-employed and rely on my vehicle for work, meaning I lost three days of income due to their repeated mistakes. While the complaints team apologised and offered to reimburse fuel costs, that doesn’t compensate for the wasted time, stress, and lack of organisation throughout the process.
After three failed appointments, I declined a fourth. Based on my experience, I cannot recommend this company.
February 9, 2026
Unprompted review
Reply from National Windscreens - Norwich
We appreciate you bringing this to our attention. We're sorry to hear about the disorganisation, delays, and multiple trips you experienced. We understand the frustration and inconvenience this caused, especially given your reliance on your vehicle for work. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Reply from National Windscreens - Norwich
We appreciate you sharing that our service was speedy and excellent! We are so happy you were very satisfied with our service.
Excellent to deal with
Excellent to deal with, from the initial phone call to book the appointment to leaving the car and satisfaction of having the job professionally completed
March 26, 2026
Reply from National Windscreens - Norwich
We appreciate you taking the time to leave us feedback. We're happy to learn that you found us excellent to deal with, from the initial call to the professionally completed job.
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