I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
Polite staff Coffee and water available and pleasant waiting area An electric fan would be very beneficial as extremely hot in the waiting room
Company replied
Company details
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.6
Excellent
1K reviews
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Reply from National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to learn that you experienced good communication and quick, efficient service.
Very stressful replacement
I had to use this company through my insurance, and it was so stressful. Arranged an appointment to come to my home to replace and very shortly after I was contacted to say my appointment was going to be canceled and I had to take the car to them because they couldn’t get the screen in their van. I called my insurance company and and I said I was not able to get the car to them, and what sort of vans do they have I could get the screen in my car. After many calls they sending pictures to this company they finally agreed to come to my home.
I have never gone through anything like this before just to have a screen replacement.
Definitely would not recommend if you have a slightly larger screen unless you want to travel to them. However the young man that replaced it was polite and done a good job so he deserves more than two star but the company definitely don’t.
And I will not be using my insurance company again when it runs out because I was told if I didn’t take it to them I would not get my screen replaced, even though I had paid £135 excess.
March 24, 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and we're sorry your experience was stressful. We'll review the communication and logistics to improve our service. We're glad the technician was polite and did a good job. Thank you for bringing this to our attention.
Scott was very cheerful and polite
Scott was very cheerful and polite. Speedy service :)
March 24, 2026
Reply from National Windscreens - Norwich
We appreciate you sharing that our service was speedy and the employee was cheerful and polite! We are so happy you were pleased with our service.
The service took too long
The service took too long, I had been waiting nearly 6 hours to complete, not very happy. I needed to cancel my work because the service was not complete as expected up to 4 hours.
March 18, 2026
Reply from National Windscreens - Norwich
We regret that the service took longer than expected, causing you to cancel your work. We appreciate your feedback and will review our processes to improve our service times.
Professional and friendly service
Professional, prompt, friendly staff and excellent service.
Comfortable waiting room, and the wait for the new windscreen was much shorter than we had been told.
All positive.
March 18, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear that you found our staff professional, prompt, and friendly and that you received excellent service. We're also glad you found the waiting room comfortable and that the wait time was shorter than expected.
Reply from National Windscreens - Norwich
We appreciate you sharing that our service was fast and reliable! We are so happy you had a great experience with us.
Dont expect contact preferences to be respected
Started as feared (but as it's through insurance I don't really have an option of who to use). Booked it, specified contact via email, and within seconds the SMS started (on the number they weren't given permission to use)
March 19, 2026
Unprompted review
Reply from National Windscreens - Norwich
We regret to learn about the SMS issue and your booking experience. We appreciate you bringing this to our attention. We'll review our communication protocols. Thanks for your feedback.
Highly recommend
Very courteous staff, prompt and efficient. Did an excellent job and would highly recommend them .
March 11, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're so happy to learn that our staff was courteous, prompt, and efficient, and that they did an excellent job.
Happy with the service
Constantly in contact to let me know when he would arrive on the install day, friendly and very professional service from start to finish, happy with my new windscreen.
March 13, 2026
Unprompted review
Reply from National Windscreens - Norwich
We appreciate your positive feedback. We're happy to hear that you experienced great communication regarding the arrival time and that you were pleased with the friendly and professional service. We're glad you are happy with the new windscreen.
Swift and polite customer service
March 2, 2026
Reply from National Windscreens - Norwich
We are so glad you experienced swift and polite customer service! We appreciate you taking the time to share your feedback with us.
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great communication, great service
The technician who attended was very friendly, explained what needed to be done and the risks and outcome. He did the job promptly and ensured me that the windscreen was safe and strong again.
March 3, 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're happy to hear that the technician was friendly, explained the process clearly, and ensured the windscreen's safety. We're glad the job was completed promptly.
An excellent service right on my…
An excellent service right on my doorstep, it couldn’t have been better. Thank you.
February 24, 2026
Reply from National Windscreens - Norwich
We appreciate you taking the time to share your positive experience. We are so glad that our service met your needs and was conveniently located for you.
Professional job
The guy who did my windscreen was able to tell me pretty accurately how long had to wait. He was true to his word and did a good job.
February 18, 2026
Reply from National Windscreens - Norwich
We appreciate you taking the time to leave us this great review. We're happy to hear that the technician was accurate with the wait time and did a good job.
The screen was fitted really quickly…
The screen was fitted really quickly and the engineer was super helpful.
My screen originally didn’t come in but the office kept me updated all the way through.
Very efficient service
February 18, 2026
Reply from National Windscreens - Norwich
We're happy to hear that the screen fitting was quick and the engineer helpful. We appreciate your patience regarding the initial screen delay, and we're glad our team kept you informed. Thank you for your feedback.
Windscreen replacement
Was done in a professional manner and environment took the 2-4 hours as stated and the guy who done the work was completely courteous.
Only issue I have is that the front heated screen doesn’t turn off as a precaution now like the old screen used to, I’m sure it’s a quick fix so I shall look into it.
February 20, 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and are glad the service was professional and courteous. We're sorry to hear about the heated screen concern and hope it's easily resolved. Thank you for bringing this to our attention.
Reply from National Windscreens - Norwich
We appreciate you sharing your experience with us! We are so happy you were very pleased with our excellent service.
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We are so happy to hear that we were punctual and completed the job quickly and professionally.
Great service throughout
I was kept informed at every stage of the process to replace my windscreen. The location had to be changed due to poor weather conditions which wasn't an issue. The windscreen was fitted at the garage where my car was being worked on at the time. The customer service I received was great and the whole process was extremely straightforward from beginning to end ...
February 14, 2026
Reply from National Windscreens - Norwich
We're happy to hear that you were kept informed during your windscreen replacement. We appreciate your understanding regarding the location change due to weather. It's great the service and process were straightforward for you. Thank you for your feedback.
Great service
Great service, comfortable waiting room (at the Norwich branch) and coffee supplied for the wait. Attentive staff.
February 18, 2026
Reply from National Windscreens - Norwich
We're happy to hear that you found our service great and the waiting room comfortable at the Norwich branch. We appreciate your positive feedback regarding our attentive staff and the coffee provided.
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