Navy London 

Avoid this at all costs
Totally disappointed
Unbelievably poor quality
Took a long time to come and no comparison with photos on their site
Not worth any stars


You MUST NOT buy from this company - BE WARNED. (I suspect they are also operating other companies - please check). Their products are appalling and nothing like the lovely items they advertise on their various websites.

I ordered 2 dresses, one being the blue striped previously mentioned, at a cost of £69. Why didn’t I read their reviews first or realise how difficult returning items would be!

When the dresses finally arrived, each was stuffed in a thin plastic bag. They were very creased, badly made in cheap material, a different colour to advertised, big and shapeless, no labels re size or washing instructions sewn in, and no removable tags sewn in.
‘Cleverly’ there was no invoice included. Allegedly an official invoice is necessary for them to clear Chinese customs.
Having opened these ‘dresses’ I immediately contacted re returning which resulted in several emails between us. They initially offered keep the ‘dresses’ and they would refund 15%. This I refused so they then offered me 30% back and keep the dresses which I again refused. Finally they agreed to send me a returns label and return address.
I sent these dresses ‘International Tracked and Signed’ at a cost of £27.50 from a Post Office branch on July 29th. Included was their returns form and the email confirming my purchase. After several requests from Navy-London I reluctantly gave them the tracking number as they said that it would help speed up processing my refund. Chinese Customs received them on August 6th 2024 and on September 20th (6 weeks later) are still there!
When tracked using the official tracking number I got the message “still being assessed by the customs authority and if further information is required they will contact the recipient directly”. I was wondering if the recipients have been contacted and as they know the tracking number refused to take delivery?
Sought help from the post office where I gained more detailed tracking - the dresses haven’t been delivered because there wasn’t an official invoice included.
Looks like I have lost £96.50 - please nobody else make this same mistake.
Currently seeking advice on various issues.
Sent from my iPad

Navy London are still trading inspite of our many complaints. I got scammed with blue stripped dress reduced to £34.95. Quality of dress, awful, shiny cheap material. Fitting awful too. I continually asked for a refund form, which they offer, never got one. Only given discounts on other products. Went to my bank who gave me a " charge back" " on my debit card of £34.95. DO NOT USE THIS COMPANY. Also using company named DYZAY.

Terrible company to deal with. Do not be fooled by their ads on social media. Very misleading .. I thought I was ordering from a store in London. When my order eventually arrived I could not believe the poor quality. I contacted the company to ask how I could return order. They tried to offer in their words … an ‘amazing’ deal .. keep the clothes and get 15% off my order which was over £100. After me refusing couple of attempts they eventually sent returns form which they explained had to be filled in, printed and returned within 14 days .. oh and pay for order to be returned to China ! After several attempts I could not print form. I gave up and still have order which I’ll give to charity shop. Please avoid dealing with this company. My fault for not checking reviews. I will not be fooled/conned again .. lesson learnt.

ALERT!! AVOID THIS COMPANY. ABSOLUTE GARBAGE. Wish we had read reviews before ordering. Ladies dress. Lies about claim sale ends today. 3 weeks on same claim.

Dress nothing like the advert,cheap material shoddily made,only accept returns that are tracked and cost is down to customers .(£22 to post and track.)Company should be shut down and not allowed to advertise .do not buy from them

A good way to get back at them is to report their site as a scam on Facebook and leave a message in the comments that it is a scam. They have other companies as well that end London so if you check their reviews and report those as well. If they are robbing us blind we may as well do what we can about it.

Terrible quality and bad fit. Cheap materials. I returned the items but constantly fobbed off. They cannot read the Tracking number no matter how many times I take pictures of the number and proof of return.
Appalling company !

Avoid - products look shiny on their website but in reality they are as cheap as the come. It's a front and has nothing to with London at all. It's a china company. Read the returns policy on their website. If the garment doesn't fit then it's £20 to return and no guarantee it will even get there. In their defence their customer service email replied quickly and offered a 15% refund and I could keep the products (which is useless as they dont fit.)

Ordered a dress and when it arrived it was nothing like the photograph. Cheap material and poorly made. I asked for the return details and on two separate occasions was offer 15% and 30% refunds and to keep the dress. I declined and asked for returns procedure. They emailed the returns slip which had to be filled in online then printed to enclose with the item. It return details would not print. I asked for the return details to be emailed in another format and guess what nothing arrived. I was liable for the cost of postage to return the dress to China which I knew but it was now a point of principle. So far not heard from them.
Total scam.

A total misell. The company is based in China. Whe the dress finally arrived it was cheaply finished, even cheaper material and not a bit like the photo.
As others have mentioned, there were multiple emails back and forth until I was eventually given a postal address in China.
My fault for being tempted by a Facebook ad.
AVOID

The item was £37.50 and I would not have paid £5 for it at the marketplace. It was cheap nasty material, slung together badly - seams and hem ragged and altogether a horrible garment. Not at all as described. Claimed to be a luxury material suitable to wear all day comfortable. It is cheap and would be very sweaty. If you want to return they claim you have to pay to send it back to China. Reading the relevant consumer law, this is not the case, they are obligated to refund me and I should not have to pay for carriage. Steer well clear. Rubbish company with shoddy goods. Took ages to get here too, not that that is relevant having seen it.

Avoid this company at all costs.
Ten minutes after making an order I changed my mind and despite all my efforts to cancel, the company (as per their own policies) completely ignored my request and subsequently the product was shipped, from China, with a long delivery time. Since arriving in the UK the parcel, despite me supplying all the information required, EVRI have appeared to lose it and they have the temerity to suggest I should apply to the supplier regarding compensation.

An absolute scam. Bought Items of clothing,none fitted poor quality and did not match description. Back and forth emails. Fobbing me off with other offers. Eventually gave me return address cost over £30 to return these items to China. In breach of contract. Will be reporting them.Have alreadyreported them to Facebook.

Do not buy from this so called company. “Navy London”, promoting products on Facebook, is a front for a set up based in the Netherlands. Their presence on the Shop app for tracking is a fiction. If you look up the address for payment on Google Earth you can see this is not a shop or an office property :
NAVY LONDON
Vrouwenzandstraat
89, Purmerend,
1443 WH, Netherlands
Claim back payment through a disputes
claim on your credit or debit card
if you did not receive items or they were substandard.

Received different product to what I ordered - cheap and dreadful quality

Over a month to receive item

Ignored multiple requests for a refund/return. I paid £35 and after 10 days of back and for emails, where they continued ti avoid my direct questions and requests, I accepted all they were offering which was £10 refund - I did this just to have an end to a very unpleasant experience- so basically I lost £25, more correctly they stole £25 from me and I have a poor quality product that I didn’t order and don’t want.

Do NOT but from this despicable company!

Very poor quality and garments look nothing like the pictures on their website. Definitely not worth the money. Will never buy anything else from them.

Obviously a scam! Took four weeks to arrive. The quality is the cheapest polyester imaginable. So far unable to obtain a refund!

Poor quality items, quality of cloth, seams terrible,items un wearable. Company very difficult to deal with re returns. Beware items have to be returned to china. Process of returns very difficult,they kept offering 15% then 30% discount and keep items. But items un wearable. Do not buy from this site

SHOCKING DON’T BE TEMPTED - BUY AT YOUR PERIL!
Dress does not resemble pics in any way shape or form, appalling fabric, didn’t even remove it from packaging. When l asked to return it, got a barrage of emails asking if I was sure, and progressively more and more discounts. I’m returning it via Evri, cost £12 but I have no desire to keep it as it is such poor quality.
My recommendation DO NOT BUY FROM THEM!