Neon Direct Reviews 103

I placed an order two weeks ago for a mounting kit. The confirmation said 12-14 days (I presume that’s for custom neons, so I’d absolutely expect my order to be dispatched within that time.) After 14 days, I tried calling for an update. Their number doesn’t work. I then noticed their instagram hasn’t been active for two
Years (2023.) They've also not responded to emails or web forms. I’m just glad I haven’t spent hundreds of pounds on a neon!

I have made an order the 27 january 2024, and still have nothing. I have no news about the neon, since 26 february 2024. I have several attempts to reach the compagny, but I still have no answered at all. It's not serious at all. Maybe it's not a scam, but the logitisc is a disaster. Maybe my multiples emails are actually in their junk, still it can't be more disappointed. If I can't have my neon, maybe the refund is the solution of the problem.

I ordered a special neon lamp for my office and I am very satisfied with its quality and design. The neon lamp gave my office a professional look.

Neons are good.

I had to request VAT receipts 5 times.

you havent sent me quotes for the bespoke neons i have requested.

I designed a very special design for my new workplace, and it arrived. it came very well packaged. Thank you NeonDirect.

A very knowledgeable team. They came and installed the sign and everything was as I wanted. Thank you NeonDirect.

I bought a baby pink mini heart for my grandaughters room and they love having it on when they come to stay with me, i think i might have to get them one each for their own rooms at home!

Bought this for my gallery wall, it looks really trendy with my funky frames.

After ordering my sign in early January, I received no contact from NeonDirect until I reached out asking about the status of my order at the end of the month. Someone responded quickly and said that the sign should ship within the next couple of days. The sign did not ship until 10 days later and I still have not received my sign more than a month after the order.

The sign I ordered has arrived. Thank you for a quality product designed exactly as I wanted.

We designed a beautiful sign. The shipping was very fast. We didn't wait too long. Thank you.

The company never sent the sign that I paid for on December 20. I have called them daily, but nobody ever answers the phone. I've also left multiple voicemails with my information, asking them to contact me. Neon Direct hasn't responded.

I ordered a neon light from this company and they sent it to the billing address in Pennsylvania not the shipping address in Texas. I called and emailed a few times but didn’t get a reply until I wrote a bad review. They apologized and said the emails had gone to junk, but I never received a response regarding my voicemails. Regardless, they did make it right by sending a whole new light to my place in Texas where it was meant to be sent so I do appreciate it. When I did get ahold of someone they were helpful and they got back to me quickly and politely! The light is beautiful as well! Better than expected.

Our sign turned out better than we could have hoped for.
Looks amazing in our house.

Superb Quality, Delivery took a bit longer than expected, but definetely worth it.

Great company, great workmanship, outstanding sign communication and fast secure delivery. And got a discount for black Friday deal and paid via clearpay to spread the cost, will definitely recommend this company to anyone wishing to buy an led sign in the future, thankyou

Can someone please respond to my e-mails and telephone messages. My Neon sign is still not working

Super fast delivery and top rate customer service!
I have a beautiful rose neon sign and will be purchasing another very soon, can’t recommend enough!

This is the second sign I have purchased from Neon Direct
They have always arrived promptly and the quality is first class
Only negative on this occasion the remote control came without a battery