Neon Direct Reviews 103

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order two weeks ago for a mounting kit. The confirmation said 12-14 days (I presume that’s for custom neons, so I’d absolutely expect my order to be dispatched within that time.) After 14... See more

Rated 5 out of 5 stars

Shopped around different Neon sign suppliers and found these guys the best priced for what we required. The web site was easy to use and the sign delivered on time (possibly) earlier than we expected.... See more

Company replied

Rated 2 out of 5 stars

After ordering my sign in early January, I received no contact from NeonDirect until I reached out asking about the status of my order at the end of the month. Someone responded quickly and said that... See more

Rated 1 out of 5 stars

The company never sent the sign that I paid for on December 20. I have called them daily, but nobody ever answers the phone. I've also left multiple voicemails with my information, asking them to cont... See more

Company replied

Company details

  1. Neon Sign Shop
  2. Lighting Store

Written by the company

Neon Direct is a premium supplier of LED Neon Signs. Mediocre is not something we entertain and therefore, we ensure you are provided with top quality products and an above and beyond service. All our designs are created in the UK and our team look forward to assisting you with your requirements, from our in house stock to your biggest and boldest custom designs.


Contact info

3.0

Average

TrustScore 3 out of 5

103 reviews

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Rated 5 out of 5 stars

Electric

Shopped around different Neon sign suppliers and found these guys the best priced for what we required. The web site was easy to use and the sign delivered on time (possibly) earlier than we expected. The actual sign itself was spot on and looks great above our bar. All round excellent service from beginning to end.

July 1, 2022
Neon Direct logo

Reply from Neon Direct

Thank you very much for your kind review Matthew, we are delighted to hear that you are pleased with your sign and of course happy to deliver it to you earlier than advised! If you have any photo's of your finished sign we would love to see them! Kind Regards
Neon Direct!

Rated 5 out of 5 stars

I'm from Canada

I'm from Canada, this sign was made incredibly quickly, the packaging was great for shipment as I was a little concerned - it had arrived within a few weeks, no damage and the sign itself is beyond my expectations.

May 31, 2022
Neon Direct logo

Reply from Neon Direct

Hi Dana, thank you so much for your kind review - we are delighted to hear that you love your sign and would love to see photo's of your finished install! Thank you for choosing us! Kind Regards,
Neon Direct :)

Rated 5 out of 5 stars

Coffee shop sign is fantastic

The sign for my coffee shop arrived today, looks amazing and getting customer comments about it already. Definitely seeing more customers through the door. Thank you Neon Direct. Love it.

March 29, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

Fantastic customer service. Phoned to report an issue with my nearly year old sign and Ryan was on it immediately. No quibble, no fuss and a replacement in production to be delivered ASAP. Would definitely recommend and we will be buying from the company again.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, from start to finish! The quality of the product is amazing, well worth the money. My parents are also going to order a sign for their business after seeing mine!

October 26, 2021
Unprompted review
Rated 5 out of 5 stars

So happy with my neon sign.

So happy with my neon sign.. quality is amazing.. packaging was great, really protected.. so many people asked me where I’ve got it from.. and I’m happy to tell them neon direct 😁

September 4, 2021
Rated 5 out of 5 stars

Amazing product

Amazing product, exactly as I wanted. Honest about delivery times and it was delivered when expected. The product that arrived was exactly the same as I thought I’d ordered as it was bespoke. Reasonably priced compared to other Neon sign makers. Highly recommend

September 3, 2021
Rated 5 out of 5 stars

This is our second order from Neon…

This is our second order from Neon Direct and the quality is still really good. Good comms when asking questions, really have no need to order from anywhere else especially as I can create bespoke neons rather than the same ones everyone seems to have!

September 2, 2021
Rated 5 out of 5 stars

Great product, really impressed!

Ordered a custom neon sign and it arrived even better than we imagined. Bright colours, really good quality product and only a 2 week turn around. Really pleased with the sign and would highly recommend! Also the customer service is amazing. Can't fault them.

August 25, 2021
Unprompted review

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