Neon Direct Reviews 103

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order two weeks ago for a mounting kit. The confirmation said 12-14 days (I presume that’s for custom neons, so I’d absolutely expect my order to be dispatched within that time.) After 14... See more

Rated 5 out of 5 stars

Shopped around different Neon sign suppliers and found these guys the best priced for what we required. The web site was easy to use and the sign delivered on time (possibly) earlier than we expected.... See more

Company replied

Rated 2 out of 5 stars

After ordering my sign in early January, I received no contact from NeonDirect until I reached out asking about the status of my order at the end of the month. Someone responded quickly and said that... See more

Rated 1 out of 5 stars

The company never sent the sign that I paid for on December 20. I have called them daily, but nobody ever answers the phone. I've also left multiple voicemails with my information, asking them to cont... See more

Company replied

Company details

  1. Neon Sign Shop
  2. Lighting Store

Written by the company

Neon Direct is a premium supplier of LED Neon Signs. Mediocre is not something we entertain and therefore, we ensure you are provided with top quality products and an above and beyond service. All our designs are created in the UK and our team look forward to assisting you with your requirements, from our in house stock to your biggest and boldest custom designs.


Contact info

3.0

Average

TrustScore 3 out of 5

103 reviews

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Rated 5 out of 5 stars

NEON EYELASH

I recently ordered a neon eyelash light and I’m delighted with my light ❤️ Especially when it came super quick I definitely would recommend NEON DIRECT thank you 😊

April 20, 2021
Rated 5 out of 5 stars

Excellent experience with these guys

Excellent experience with these guys. Website and design was really easy and gave a good visual to show what the light would look like. Paid for express service and product was delivered on time. The light we received is fantastic and we've had many many compliments on it. We'll definitely be using these guys again.

April 20, 2021
Unprompted review
Rated 5 out of 5 stars

We couldn’t be any happier with our…

We couldn’t be any happier with our sign from Neon Direct!
The guys were so helpful answering any questions we had to making sure we received the sign in time for re-opening (the sign arrived earlier than even expected over a bank holiday) , when the sign arrived it was well packaged and everything is provided for you to fit the sign (even white gloves for protection when handling it). We will definitely be recommending Neon Direct. It has transformed our salon! Thank you again guys.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent!

Took a bit longer to deliver than I had hoped (paid express and took over two weeks) - But well worth the wait and thrilled with the sign. Excellent communication once email established with Ryan. Will be ordering again. Absolutely recommend this company - product is outstanding!!!

April 12, 2021
Rated 5 out of 5 stars

Fantastic service and product

What a fantastic service and product. Received prompt, personal responses through the whole ordering process. No hassle to make design changes. Great value price and the neon arrived safely packed within promised timescales. Can't wait to order again.

March 26, 2021
Unprompted review
Rated 5 out of 5 stars

One very satisfied customer

I would highly recommend neon direct , they was very helpful and understanding to my needs, where always available to answer any questions I had. The end product was amazing, I will be purchasing another installation very soon

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

I was gifted a sign by neon direct and…

I was gifted a sign by neon direct and I am so incredibly impressed with how it looks. Came safely packaged, and it is simple to construct out of the box...it even came with remote which is awesome! Highly recommend! They nailed my business logo too!

March 16, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Neon Direct

Highly recommend Neon Direct. Communication is great, a previous item I ordered arrived damaged and within minutes of emailing a replacement was organised. My most recent purchase arrived and I’m blown away by the quality, absolutely love it!

March 15, 2021
Rated 5 out of 5 stars

I absolutely love my sign

I absolutely love my sign. I worked with Ryan through the whole process. He answered my many questions and made sure I was happy with my custom design. I am so pleased with it and wouldn't hesitate to recommend Neon Direct. I would definitely use them in the future. Great company that puts the customer first.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Truly outstanding - exceeds expectations

We contacted Neon Direct as they were a new local business and we had struggled with other neon companies. Ryan was amazing and we had half a dozen conversations and many emails to ensure he understood the requirements of our bespoke installation (Neon mounted on the back of a large muted photo of a beach where me and my wife first met). It was smoothly delivered last week and the result is truly outstanding - far in excess of our expectations. I will post some photos when it is mounted in our home. Massive thank you to Ryan and Chris and the Neon Direct team.

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

Where do I start amazing from start to finish. Turnaround time was a Little longer than usual they told me me before the purchase which was 21days it arrived just under a week earlier than they stated. Customer support was fantastic, there was always someone at the end of the phone for any queries. Ordered my second sign it will be here next week.

March 5, 2021
Unprompted review

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