Neon Direct Reviews 103

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

I placed an order two weeks ago for a mounting kit. The confirmation said 12-14 days (I presume that’s for custom neons, so I’d absolutely expect my order to be dispatched within that time.) After 14... See more

Rated 5 out of 5 stars

Shopped around different Neon sign suppliers and found these guys the best priced for what we required. The web site was easy to use and the sign delivered on time (possibly) earlier than we expected.... See more

Company replied

Rated 2 out of 5 stars

After ordering my sign in early January, I received no contact from NeonDirect until I reached out asking about the status of my order at the end of the month. Someone responded quickly and said that... See more

Rated 1 out of 5 stars

The company never sent the sign that I paid for on December 20. I have called them daily, but nobody ever answers the phone. I've also left multiple voicemails with my information, asking them to cont... See more

Company replied

Company details

  1. Neon Sign Shop
  2. Lighting Store

Written by the company

Neon Direct is a premium supplier of LED Neon Signs. Mediocre is not something we entertain and therefore, we ensure you are provided with top quality products and an above and beyond service. All our designs are created in the UK and our team look forward to assisting you with your requirements, from our in house stock to your biggest and boldest custom designs.


Contact info

3.0

Average

TrustScore 3 out of 5

103 reviews

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