Great customer service. Gave 4 stars because I believe the case has design flaw. For the most part, case is great, sturdy and backlit keyboard is phenomenal. Definitely high quality materials and craf... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Nillkin folding keyboard is an excellent bit of kit. It's well made, very portable and the fact you can link it to more than one device is a plus. The only reason it's not got 5 stars is because t... See more
Company replied
* Good stuff first! I'm getting all my future device accessories from Nillkin. They're awesome – great quality and prices. Plus, their customer service is super helpful and nice. * But, I r... See more
I originally left a review about the false promise of “3–5 days delivery.” After 14 days the package finally arrived from China (not Europa as implied)– only to find out that the screen protector... See more
Company details
Written by the company
NILLKIN is a global consumer electronics accessories brand established in 2009, dedicated to creating stylish, durable, and functional mobile accessories. With over 16 years of experience in product design and innovation, we focus on premium protection solutions for smartphones, tablets, and digital devices. Our product range includes phone cases, tablet keyboard cases, screen protectors, charging accessories, and magnetic protection solutions for leading brands such as Apple, Samsung, Xiaomi, and more. At NILLKIN, we combine minimalist design with practical functionality. Every product is carefully engineered using high-quality materials to ensure durability, comfort, and reliable protection. We serve customers worldwide through our official website and authorized global channels, offering fast shipping, secure payments, and professional customer support. Customer satisfaction and long-term trust are at the core of our brand. We continuously improve our products and services based on customer feedback to deliver a better experience every day.
Contact info
Nillkin Industrial Co., Ltd., 518000, Shenzhen, China
- support@nillkin.com
- nillkin.com
3.0
Average
196 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The casing is brilliant
The casing is brilliant. Everything as I expected. The delivery took a bit longer than expected but it was worth it. All works fine, I am enjoying it while using. Strongly suggested to those who like stylish things and functionality.
October 11, 2024
Reply from Nillkin
Thank you so much for your kind words and patience with the delivery! 😊 We're thrilled to hear that you're enjoying the casing and that it meets your expectations in both style and functionality. Your recommendation means a lot to us. If you have any questions or need further assistance, feel free to reach out anytime. Enjoy using it!
Excellent product to keep my new I pad…
Excellent product to keep my new I pad air plotted From damage took a little while to get here sent them an e mails which they duely replied too so I got good customer service. About the product the case is very sturdy and will keep the I pad from being damaged if dropped and the keyboard is very good and quiet when using so if your looking for a quality case for your I pad I would definitely recommend this one
November 14, 2024
Unprompted review
Reply from Nillkin
Thank you for sharing your experience! 😊 We’re so glad to hear that you’re enjoying the sturdy protection and quiet keyboard of your new case. Your recommendation means the world to us, and we’re happy our customer service was able to assist you. If you ever need anything else, feel free to reach out—enjoy your iPad Air in style and safety!
Reply from Nillkin
Thank you so much for your continued support! 😊 We're thrilled to hear you're happy with our product. If you ever need assistance or have any feedback, don't hesitate to reach out. Enjoy your purchase!
After using this combo cover/keyboard I…
After using this combo cover/keyboard I love the versatility it provides for taking notes using my pencil or when responding to email using the keyboard. Seems to be made of durable material and easy to keep clean.
September 10, 2024
Reply from Nillkin
Thank you for the great feedback! We're thrilled to hear you're enjoying the versatility and quality of the cover and keyboard. Happy typing and note-taking!
Shady business, DONT BUY!!!
Terrible customer service, scammy estimates, and four-week shipping.
September 10, 2024
Reply from Nillkin
We’re sorry to hear about your experience and understand the frustration. Please reach out to us at service@nillkin.cc with your order details, and we’ll work to resolve this promptly for you.
Reply from Nillkin
Thanks for your feedback! We're glad you liked the product and apologize for the wait. We're working on improving delivery times for a better experience!
Never recieved the product!
September 10, 2024
Reply from Nillkin
We’re very sorry to hear that! Please send your order number to our email at service@nillkin.cc, and we’ll check on this for you.
The first time out using the keyboard…
The first time out using the keyboard the Q popped off and will not go back on
September 28, 2024
Reply from Nillkin
We're sorry to hear about the issue! Please email us at service@nillkin.cc with a photo or video, and we’ll arrange a replacement keycap for you.
BUYER BEWARE !!
BUYER BEWARE !!! Their "expedited shipping" is a lie. after 2 business days I got an email saying the item was out of stock and they "encountered some issues during testing and are actively working on improvements" ... What ??? If a product was still in testing then why put it up for sale ?? If this problem isn't resolved by the beginning of next week, a charge back is coming.
DO NOT buy from these websites, just buy on Amazon because if there is a problem, you have time to return and get your full money back. Again, DO NOT BUY!
August 15, 2024
Unprompted review
Reply from Nillkin
We're truly sorry for the inconvenience you've experienced. Our goal is to provide quality products, and we understand your frustration regarding the stock issue. Occasionally, due to high demand or unforeseen testing delays, items may become unavailable after purchase. We’re actively working to resolve this issue and improve our processes. Thank you for your understanding.
Reply from Nillkin
We're sorry to hear that your shipping experience was slower than expected. We appreciate your feedback and are working to improve our shipping times. If you have any questions or need assistance, please let us know!
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
I love my keyboard.
May 21, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Great product very satisfied
Great product very satisfied. I will recommend everybody to buy this merchandise.
May 21, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
I haven't received the item even though…
I haven't received the item even though I paid for it in advance
June 1, 2024
Reply from Nillkin
We’re sorry to hear about your experience. Please contact us at service@nillkin.cc, so we can address your concerns and make things right. Thank you for your feedback.
Outstanding Bluetooth Keyboard
Outstanding Bluetooth keyboard and case for my iPad Pro! Delivered faster than I expected since it shipped from China. I highly recommend this product!
May 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Poor fit
Poor fit, not great quality, the apple pen falls out and I cant use the volume buttons with the case fitted. waste of money for me
April 19, 2024
Reply from Nillkin
We’re sorry to hear about your experience. Please contact us at service@nillkin.cc, so we can address your concerns and make things right. Thank you for your feedback.
Tis great that this product covers all…
Tis great that this product covers all the corners of the tablet and sits proud of the screen. however I'm a little disappointed the case and keyboard weren't more rigidly connected. cant use it in your lap - you need a desk/bench.
Shipping to Sydney took a week longer than expected too. I was nervous for a bit there.
March 18, 2024
Reply from Nillkin
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciate how our product provides excellent coverage for your tablet and protects the screen. Your satisfaction with these features means a lot to us.
We apologize for any inconvenience caused by the case and keyboard not being more rigidly connected. Your comments regarding the usability on a lap are very valuable, and we will certainly consider them for future product improvements to enhance the user experience.
Regarding the shipping delay, we are truly sorry for the anxiety it caused. We are working closely with our logistics partners to ensure that such delays are minimized in the future.
We appreciate your feedback and are committed to providing a better experience for our customers. If you have any further concerns or need assistance, please feel free to contact us.
That was good deal
March 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
I like how it’s efficient and is great…
I like how it’s efficient and is great typing wise
February 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
Impressive thus far.
Prompt delivery, great fit and quality feel. 2 weeks in and very impressed. Great battery life too, only charged once so far! This makes your iPad so practical.
Let's hope the long-term performance remains the same as right now!
February 18, 2024
Reply from Nillkin
Thank you for your kind words and feedback! We're thrilled to hear that you had a great experience with our product and service. Your support means a lot to us. Looking forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.