Russell Hobbs Reviews 232

Russel Hobbs chat line does not respond.

I had a Russell Hobbs Kettle Black Matt, given to me as a Kris Krindle Present last year that was starting to peel. On contacting Russel Hobbs support Team Member I was asked to supply Details and Photo of Kettle .I had fantastic service From your Staff Member "Anna" Via emails. It says a lot for Russell Hobbs And Spectrum Brands Australia . I would have no hesitation in purchasing products or recommending their service

STILL WAITING FOR MY HOB TO BE FIXED. AS ADVERTISED IN THE PRESS IT IS DANGEROUS AND COULD CATCH FIRE OR RELEASE CARBON MONOXIDE.
STILL WAITING 3 APPOINTMENTS CANCELLED.
STILL WAITING FOR CALL BACKS FROM CLAIRE AND Bhavisha Bhudia HER MANAGER.
CALL ME TO RESOLVE MY DANGEROUS HOB.
I WILL TAKE THIS FURTHER.

Complaint dealt with speedily and courteously, and a replacement kettle is on the way.

awful company
Fridge has never worked properly and is also rusty and all the shelves have broken. they spend weeks going to and fro with messages, probably in the hope the warranty runs out and then just blame you for everything and say it must be your fault. Apparently having a fridge in your kitchen in your house and using it is not how you are supposed to use them! An absolute joke!

My complaint was dealt with speedily and the company were very courteous. My kettle was still in warranty and l received a new part very quickly

Purchased a Russell Hobbs iron ( higher end one) Just before Debenhams closed down and bearing in mind it only gets used once a week. I went to use it 2 weeks ago and it gave me a bad electric shock. I contacted the customer service, not helpful at all. They asked me either to choose something else with a discount or send it back at a cost to myself.
I gave them all my details including address for absolutely nothing!
Unhelpful, useless, and disappointing so won’t be buying Russell Hobbs after being loyal for over 20 years with small kitchen appliances.
NB…. Even with the supposed discount other retailers are still cheaper.

I bought the Russell Hobbs Worcester Kettle, during lockdown, via Argos in June 2020
I came with a 2 year guarantee and an extended one year guarantee if I registered the product online within a certain period.
I wasn't given a receipt for the kettle because paper receipts weren't being handed out at that time due to Covid restrictions.
Anyway. The kettle hasn't stood up to average usage.
The in spout filter kept falling out so that became redundant after a couple of months.
The mechanism which opens the the kettle lid and keeps it upright whilst it is being filled has also broken within the last 8 months; problematic when trying to refill the kettle when it is still hot.
Within the last month, the on/off switch also just broke off.
At this point, I contacted Russell Hobbs customer service, approximately 3 weeks ago, via email, to explain the situation and just asking if the guarantee still stood. I recieved no response at all. Even a ' sorry no' would have been better than no response.
I bought this kettle because Russell Hobbs is supposed to be a trusted brand.
I really don't think that this kettle holds up to that reputation. It wasn't the cheapest option.
The customer service certainly doesn't hold up to the company reputation.
I will buy elsewhere in future

I contacted Russell Hobbs when my kettle went faulty. After I submitted details of the fault with photos customer service very quickly came back to me to inform that the same model kettle was no longer available and offered me to choose another kettle from their catalogue within a certain price range (which happened to be higher). The kettle Of my choice arrived very quickly to my delight.
Excellent customer service both in communication and action. Thank you Russell Hobbs

I am pleased to update this review and say that Russel Hobbs have contacted us to offer a free replacement and an apology.

We were bought a kettle & toaster in December 2020, as Christmas present, both were chrome and copper panelled.

In less than 3 years the copper coating on the kettle body has bubbled and come away from the body of the kettle.

I sent Russell Hobbs parent company Spectrum Brands a lovely message, with photographic evidence.

Sadly I received an email saying that it was probably my fault due to sun damage or from an external heat damage. I pointed out it wasn’t in the sunlight, nor near an external heat source, and only had low usage, as it is in a 2 person household with a coffee machine so not used often.

Several emails later they have refused to take any responsibility and have just offered me discount if I buy a new one!

I am so disappointed that the quality I expected from Russell Hobbs and Spectrum Brands has been lacking, in both product and service.

It’s so sad that a company buys a reputable brand to then let the standards dwindle as Spectrum Brands clearly has here.

Should a high quality product really be so badly spoiled after such low usage?

Le sevice client Russell Hobbs a été super efficace pour resoudre mon problème de cafetière.
Du personnel à l'écoute, disponible et efficace.

Follow up on the Snowdon lid not closing on a new kettle only used for 2 months from new but out of warranty due to being in storage. Russell Hobbs product support as below is a utter disgrace basically not to use and recycle it. Replacement refused

Look at the research done on their kettles which they seem oblivious to.

15% less than a year old, 64% less than 3 years old
54% became e-waste (thrown away or recycled)
Common faults (>10%):
It leaked around the handle, base or fill-level indicator: 33%
The lid wouldn’t open (button or mechanism to open it failed): 12%
It just stopped working – no power: 12%
The element failed (it had power, but stopped heating water): 10%

Key points in the Russell Hobbs Response

1. According to our records, the Snowdon Brushed Kettle model no. 20441 does not appear in our recalled products. Please note that only the products listed in this list: have known issues, and your product cannot be found to have manufacturing faults. ( My response to this) "It is well recorded the public domain Anna that Russell Hobbs kettles have faulty switch which is a design fault. The only item Russell Hobbs have recalled is a serious live threating fire risk which is considered mandatory so is meaningless and not a true comparison"

However, we are aware of the negative impact this has on the environment and know this is an issue which matters to our customers, and consider sustainability and carbon emissions to be a key factor in any business.

We are committed to continuously drive improvements with our products and I would like to assure you that your feedback has been logged and passed onto the relevant department for consideration and review, and any necessary changes will be made.

The satisfaction of our customers is our highest priority, and we strive to provide top-notch services, on a regular basis.

Please note that, as written in the user manual provided with the product, the appliance should not be operated if it is damaged or malfunctions.

If the lid no longer opens when the button is pressed, we do not recommend opening the lid manually, therefore please avoid using it to boil water, if you haven't already done so.

Since the warranty for this product has expired, we do recommend disposing of it at the nearest recycling spot.

If there’s anything else we can help you with, please do not hesitate to contact us.

I have purchased two Russell Hobbs Irons in the last year One lasted months the other lasted weeks. Russell Hobbs response was to laugh at me on the phone Don't bother, there product service is worse than their products. They couldn't care less.

Had an issue with our kettle, lady was lovely on the phone and offered us a replacement kettle straight away. Excellent service.

I had to phone Russell Hobbs has our Kettle had, started to leak, after speaking to the first two ssistants with no satisfaction
I eventually got to speak to a man called Bill, who sorted everything out Satisfactory, Shame they didn't have more staff like him, a credit to his company that understands old people thank you Bill

I used the hand blender recently and it had a fault in it anyway I contacted customer support and emailed with a gentleman called Razvan who helped sort it out and replacement ordered.

Providing you have a copy of your correspondence with the company every thing is prrfect

Contacted them in order to obtain spare anti scale cartridge for a newly purchased steam iron. Stockists I had tried did not have any in stock. Although these are not for sale directly through the Russell Hobbs website they sourced them and I was able to order through them. Arrived very quickly.
Great customer service.

Our 21-600 model kettle becomes faulty so you contact customer service.When they decide to get back you supply the required info.
You wait for them to get back again then they ask for the same info and a video of the problem.
The light went before a year old then coming up to 2 years the lid starts popping open upon boiling.
The item has a 2 year warranty why are they making it so difficult to claim for a replacement.
They assume we all own and know how to use the necessary tech to attach videos.

This company is worst useless customer service just playing with customers i order something spar parts which is faulty not arrived yet i paid everything but they just playing with me on phone