Having a good range of products and being able to deliver in a timely fashion is the easy bit, so five stars for that. Five stars too for their after sales service. In all the years dealing with the... See more
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Quick and efficient and the item arrived in perfect condition and well packaged. Wouldn't hesitate to order from Norris in the future!
Product is great and the 6 months interest free is a lovely touch too however I had some trouble with the address as I put the works one instead of personal one so this snagged things up. When all re... See more
I ordered a plunger as spare part at Norris Steam. Unfortunately I ordered the wrong size. It is worth to mention that it was no matter for them to do a replacement without additional shipping cost... See more
Company details
Information provided by various external sources
For over 40 years Norris Steam London Ltd have been industry leaders in offering a wide range of professional and commercial pressing machinery and garment steamers. We are the official UK agents for the following well known established and renowned co...
Contact info
Sheep Lane, E8 4QS, London, United Kingdom
- norrissteam.co.uk
4.7
Excellent
109 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
November 1, 2017
Unprompted review
Reply from Norris Steam
Dear Elena
Thank you for your order and your feedback.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Very good service.Thanks
October 28, 2017
Unprompted review
Reply from Norris Steam
Dear Aristida
Thank you for your order and your review, your feedback is very important to us.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Reply from Norris Steam
Hi Derek
I'm glad you are happy with your service, thank you very much for your feedback.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Good service and communication their …
Good service and communication their steam flex hoses are excellent.
October 18, 2017
Unprompted review
Reply from Norris Steam
Hi John
Thank you for your feedback, your review is very important to us.
We look forward to be of service in the future.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
I had an error ordering a spare part …
I had an error ordering a spare part -my fault. Problem was corrected with minimum fuss and correct part supplied with awesome efficiency. Most impressive.
October 13, 2017
Unprompted review
Reply from Norris Steam
Dear Sirs
Thank you very much for taking the time to leave your feedback, your review is very important to us.
I'm glad that we were able to assist in correcting your order.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Never fail to deliver on time
Never fail to deliver on time . thank you. until next time
October 8, 2017
Unprompted review
Reply from Norris Steam
Dear Cricely
Thank you very much for your feedback.
We look forward to be of service in the future.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Excellent & quick service
Excellent & quick service
I ordered items late evening and next morning I had a phone call from Robert about my order as he was packing it , he called me and asked me questions making sure I ordered the right items for my business. Next day I had my order with me. Always happy with Norris Steam. I buy stuff from them for years and I wouldn't go anywhere else :) Thank you
September 18, 2017
Unprompted review
Reply from Norris Steam
Dear Sona
Thank you for your feedback and your comments.
I remember from your order that one of the items did not look like a part which you would use on your equipment. I would always rather confirm if an order does not look correct as we would not want to waste your time and expense returning goods you don't need.
I'm glad that you are happy with our company and look forward to be of assistance in the future!
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Very Good Quality Items
September 17, 2017
Unprompted review
Reply from Norris Steam
Dear Sirs
Thank you for taking the time to leave a review.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Fast service but iron sent without plug
September 14, 2017
Unprompted review
Reply from Norris Steam
Hi James
Thank you for your comment.
Usually irons are sent in a basic condition without plug and steam hose unless requested.
If you could please email me with your order details I can look at this and send a plug to you complimentary.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Easy to use website and fast delivery …
Easy to use website and fast delivery service
August 27, 2017
Unprompted review
Reply from Norris Steam
Dear Dorette
Thank you for your comments on our website and our service.
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
very professional service.I would have …
very professional service.I would have like to have been given a discount on my 1st order as stating on your web site . But honestly very helpful. a lot of vat I paid though. will definitely do business with them again.
August 23, 2017
Unprompted review
Reply from Norris Steam
Dear Alison
Thank you for your comments.
We were running a promotion which offered a discount on your first order by voucher code when you sign up. I'm sorry that you did not receive this.
I would be happy to email a voucher code for your next purchase.
If you would like to email me with your order details I can look into this for you.
Many Thanks
Robert Shepherdson
Managing Director
robert@norrissteam.co.uk
Reply from Norris Steam
Dear Radka
Thank you for your comments, I'm glad you are happy with our service!
Many Thanks
Robert Shepherdson
Managing Director
Correct parts in stock and arrived next …
Correct parts in stock and arrived next day
August 14, 2017
Unprompted review
Reply from Norris Steam
Dear Robert
I'm glad that you received all the parts you required and that you are happy with our service!
Many Thanks
Robert Shepherdson
Managing Director
Fast efficient service thanks
August 9, 2017
Unprompted review
Reply from Norris Steam
Dear Peter
Thanks for your comments! I'm glad that you were happy with out service.
Many Thanks
Robert Shepherdson
Managing Director
Reply from Norris Steam
Hi Martin
I'm please that you are happy with our service and look forward to being of assistance in the future.
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Very good service
Very good service, delivered quickly and very good choice of parts at reasonable prices.
July 6, 2017
Unprompted review
Reply from Norris Steam
Hi David
Thank you for your positive comments about our company.
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Always helpful when called for advice …
Always helpful when called for advice and parts always arrive quickly.
June 21, 2017
Unprompted review
Reply from Norris Steam
Dear Sirs
Thank you for your comments on our company.
It is always a pleasure to deal with WashXpress
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
I've been using Norris Steam for the …
I've been using Norris Steam for the past few years, and I'm always very pleased with the fast and courteous service.
Good quality products at very reasonable prices.
Highly recommended.
Thanks,
Brian
June 19, 2017
Unprompted review
Reply from Norris Steam
Dear Brian
Thank you for your kind words. They are very much appreciated!
Many Thanks for your custom.
Robert Shepherdson
Managing Director
Norris Steam Services
Reply from Norris Steam
Hi Paul
Thank you for your kind comments, it is a pleasure to hear you are happy with our services.
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Clear site, quick delivery. Very efficient.
June 4, 2017
Unprompted review
Reply from Norris Steam
Dear Rupert
Thank you very much for your comments!
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
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