Memoria North Hertfordshire Reviews 225

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Its the anniversary of the buriel very soon and my dearest wife Kathryn, God bless her ,will be remembered and loved by many. The service conducted by Linda our orator was sympathetic and professional... See more

Rated 5 out of 5 stars

This was a lovely calm, modern and respectful space for my Mum's service. Everything was organised directly with our funeral directors which made it less stressful. We were pleased that the service wa... See more

Rated 5 out of 5 stars

Excellent facilities inside and outside the chapel. We held my wife’s celebration there and the staff were fabulous. Our service was not like any seen there before and the team headed up by Donna Roge... See more

Rated 5 out of 5 stars

A welcoming place, beautifully clean. The service went very well, the webcast was great allowing my family to view the funeral from overseas, they were so thankful to be part of dads farewell..... See more

Company details

  1. Funeral Home

Written by the company

Quality Cremation services and burial options is stunning surroundings


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

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Rated 5 out of 5 stars

Lovely peaceful location

Lovely peaceful location. Venue was very clean and set out for social distancing but as we were a small family unit, common sense was applied. Have used this crematorium before and would use again.

December 21, 2020
Rated 3 out of 5 stars

Collection of ashes

Pretty surroundings the only thing disappointing after a 70mile trip to collect our loved ones ashes felt like collecting a parcel from the post office, we were asked our loved ones name on arrival, 4 other staff flitting around behind chatting away, the lady got a box out from under the counter, asked for ID and to sign a form then she put it in a gift bag and pushed it towards us..like we've just bought an object or something? ..the whole thing must have taken under 60 seconds. Very bizzare experience.

I understand the difficulties with covid effecting things but it would have helped to have been offered just 5 mins to collect our thoughts in a little side room or something I hope this is something you can offer your customers after this pandemic? even 'we're sorry for your loss' wouldn't have gone amiss, with respect, collection of our loved ones ashes felt more like an everyday transaction, there was no human touch whatsoever. Which was sad.

Though the most important thing is our loved one is home now.

December 4, 2020
Unprompted review
Memoria North Hertfordshire logo

Reply from Memoria North Hertfordshire

Dear Gemma, I do hope this finds you safe and well?

In the first instance, our very sincere condolences on your recent loss.

Thank you for taking the time to send us a review on this platform, we do take every review we receive very personally and act on each and every one of them, so you will understand we have thoroughly investigated the circumstances surrounding your feedback from last week, including CCTV footage and from discussion with all staff and indeed others who were attending on the day in question.

I would like to explain further, but do not wish to place what could be perceived as other mourners / families details on a publicly viewable platform so would be very grateful if you would email me directly fmeilack@memoria.org.uk sincerely Frank Meilack (Community Engagement Director)

Rated 5 out of 5 stars

On the 17 November 2020

On the 17 November 2020, we had a service for my mum, the service was carried out in a professional manner, everyone made sure we were ok and explained each stage to give us comfort while saying bye, the settings are absolutely beautiful

December 3, 2020
Rated 4 out of 5 stars

The service was very good and went…

The service was very good and went well, but unfortunately it was like a cattle market in the sence one in one out basis, there was no time to hang around. I do understand it is very dificult at this time but for grieving families its not nice to have to rush.

November 23, 2020
Rated 5 out of 5 stars

Heartfelt thanks

I cannot thank the team at North Herts Memorial enough for the wonderful and personal care given as we said a sad farewell to my beautiful mum. It is a superb venue, equiped with modern technology which enabled our family from all over the world to join us virtually in the service. It is also set in lovely grounds where we have been able to leave a small but beautiful memorial to mum in the form of a rose bush. The care offered to my family before, during and after couldn't be faulted. I would happily recommend anyone who has to sadly say goodbye to someone they love to consider using them.

November 9, 2020
Rated 5 out of 5 stars

We did not have very much to do with…

We did not have very much to do with you, really. The funeral director organised everything and we were only there for 10 minutes. We arrived late and that did not cause any troubles so that was good, the sound system was very good and played out music well. So fine.

November 2, 2020
Rated 5 out of 5 stars

Well done

Everything was extremely well organised, and made the whole experience completely stress free. Thank you.

October 30, 2020
Rated 5 out of 5 stars

We had my dear dads funeral at North…

We had my dear dads funeral at North Herts Memorial Park and all I can say is it was a such a sad day as anyone can imagine but it was beautiful too. The place itself is very peaceful and pretty and we had so much respect from everyone involved.

October 23, 2020

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