Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
Company replied
We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
Company replied
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
Company replied
Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive
Danny price the surveyor was fantastic from start to finish. He called me a couple of times before the visit to understand my concerns, which really put me at ease. As soon as he finished the inspection, he called me straight away to give me a summary. I didn't have to chase anything. The full detailed report came through the very next day, which was impressive. I then called him with a few questions, and he answered every single one clearly and thoroughly. Couldn't ask for more from a surveyor. I highly recommend
August 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rafi
Thank you for your fantastic feedback. We're delighted to hear that Danny kept you informed at every stage of the process and provided the support and reassurance you needed when making such an important decision. We will make sure your kind comments are passed on to him. Thank you for your recommendation and support.
Kind Regards Novello Chartered Surveyors
Fully comprehensive survay.left no…
Fully comprehensive survay.left no stone unturned or left anything in doubt. Included videos and documentation.
August 5, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Robert
Thank you for the review. We are delighted to hear that you found the survey thorough and that the videos and supporting documentation helped provide a clear picture.
As a company we are always looking for ways to improve our service, therefore if there is anything we could have done better, we would genuinely welcome your feedback. Please feel free to get in touch with us at sharon@novello-group.co.uk at any time.
Thank you again for choosing Novello Chartered Surveyors.
Kind Regards Novello Chartered Surveyors
Fast and responsive service.
All house purchases tend to be a bit fraught so it was very pleasing to be able to contact Novello quickly and easily and arrange a survey at a convenient time with no fuss. The survey went well with immediate verbal feedback from the surveyor concerned (Ricardo Chamberlain) and a comprehensive report a few days later. I would recommend this firm.
July 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Walklin
Thank you for your lovely review. We understand that buying a home can be a stressful experience, so we're delighted that arranging your survey was quick, straightforward, and convenient. It is also great to hear that Ricardo provided prompt verbal feedback following the inspection and that you found the subsequent report comprehensive and informative. We truly appreciate your recommendation and wish you the best with your property purchase.
Kind Regards Novello Chartered Surveyors
First rate service
I received a voicemail from Charlotte providing me with a quick summary as to how the survey had gone earlier in the day, followed by an e mailed report later that evening. She also made herself available for a telephone call with me later the next morning. That is service!
July 20, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Phillip
Thank you for your wonderful review. Its great to hear that Charlotte kept you informed throughout the process, from her initial voicemail summary to providing your report later that evening and making herself available to discuss everything in more detail the following morning.
Kind Regards Novello Chartered Surveyors
Excellent service
Excellent service. Charlotte rang out ofhours, to go through the survey in detail, explaining everything.
August 4, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alan
Thank you for your 5 star review. We are delighted to hear that you received excellent service and found Charlotte's detailed explanation helpful. It's wonderful to know Charlotte took the time to go through everything with you, even outside of normal working hours.
Kind Regards Novello Chartered Surveyors
Really good experience and detailed…
Really good experience and detailed survey, would highlt reccomend
August 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Matt
Thank you for your kind review! We're delighted to hear that you had a really good experience and found the survey detailed and helpful. We appreciate your recommendation and are pleased that we could assist you.
Kind Regards Novello Chartered Surveyors.
Questionable
The team was very responsive and customer service was good. However, the report stated that basic features such like water tap and general fittings were all working properly and provided a high rating.
The kitchen tap is broken and I am now have to replace it which means £250 out of my pocket when I could have just simply advised the seller to do so. One of the window is not closing either which means additional cost just after entering the property (yesterday).
This was a RICS survey level 2 and I understand it has its limitation but kitchen taps and windows falls under this survey.
They do not answer any emails.
Very disappointed about the report provided and the content of the information completely wrong.
May 27, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for taking the time to leave feedback. We are sorry to hear about the issues you have experienced since moving in to the property.
A level 2 survey is a non-invasive survey and the surveyor reports on the condition of visible elements on the day of the survey.
That said, It is important to us to have the opportunity to review the report and address any of your concerns. Please reach our to me directly Sharon@novello-group.co.uk
Kind regards, Sharon - Novello Chartered Surveyors
Great Service
I would recommend this company! Having multiple dealing with both Lisa and Phil, they have been great.
July 31, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Georgina
Thank you for your lovely feedback. We will certainly pass it on to Lisa and Phil. Thank you for your continued support.
Kind Regards Novello Chartered Surveyors.
Novello were professional throughout…
Novello were professional throughout the whole process.
Ryan completed a highly detailed survey and was able to explain all aspects in a follow up call along with giving recommendations on next steps of the house purchasing journey.
I would have no issue in recommending these guys for anyone looking for a house survey
July 30, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Sam
Thank you for your kind review. We are delighted to hear that Ryan provided a detailed survey and took the time to discuss the findings and next steps with you. Supporting our clients with clear, practical advice throughout the home-buying process is something we take great pride in. We truly appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
I recently had a Level 3 survey carried…
I recently had a Level 3 survey carried out, and I would like to thank Jay Basa for his excellent work. The report was detailed, thorough, and very helpful. Jay was professional, patient, and extremely responsive throughout the process. He took the time to answer all my questions after the survey and explained the findings clearly and in detail. His advice helped me understand the condition of the property and make informed decisions before proceeding with the purchase. I would definitely recommend Jay Basa and the team to anyone looking for a professional and reliable survey service.
July 27, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mohammed
Thank you for your 5 star review, lovely feedback and recommendation. We are so pleased that Jay was able to support you throughout the survey process and provide the detailed guidance you needed. Buying a property is a significant decision, and it's great to hear that his explanations and advice gave you confidence to move forward. We'll make sure your kind words are shared with Jay.
Kind Regards Novello Chartered Surveyors
Kind Regards Novello Chartered Surveyors
Great company to deal with
Novello were very quick to respond to my request for a survey quote. They made arrangements with the estate agent and vendor and kept me informed on the date.
Ben Browne called me when he left the property to give me his initial thoughts and then followed up with the written report within a few days.
They are quite expensive but I would recommend Novello as we received a comprehensive survey and are very happy with the service we have received so far.
July 29, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Michelle
Thank you for your kind review. We are really pleased that you were happy with our communication, organisation and the comprehensive survey provided by Ben. While we appreciate that our fees may not always be the lowest, we aim to deliver value through detailed reporting, expert advice and a high level of service throughout the process. Your recommendation means a great deal to us, and we thank you for choosing us!
Kind Regards Novello Chartered Surveyors
Danny Price did survey very quickly…
Danny Price did survey very quickly after booking and was detailed in his report. I recommend this service as it helped my house purchase to progress more quickly.
July 27, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Kaitch1
Thank you for your lovely feedback. We are so pleased that Danny was able to arrange your survey quickly and provide the detailed information you needed. Buying a home can be a busy and sometimes stressful process, therefore it's great to hear that our service helped keep things moving. We wish you all the best in your new home.
Kind Regards Novello Chartered Surveyors
The survey of our future home by professionals…
The survey of our house was carried out by Lee hodgson. He did a very thorough inspection. He did a very professional job. He also kept us informed. The report was very detailed and very easy to understand. I would recommend Lee and Novello to anyone seeking a survey. Thank you to you all.
July 28, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Howarth
Thank you for your kind review. We're delighted to hear that Lee provided a thorough, professional service and that you found the report clear and easy to understand. We truly appreciate your recommendation. Wishing you the best of luck with your new home.
Kind Regards Novello Chartered Surveyors
Brilliant service
Brilliant service from the whole Novello team. Our surveyor, Danny Price, was excellent. Provided detailed updates both before & after the survey, turning our report around in less than 24 hours. Fabulous service for us as the buyer & also received compliments from the seller as to his detail and professionalism. The support from the office staff was also brilliant (Christopher Butcher & David Boulter), providing really detailed support on the types of survey & were super engaged through the whole process.
July 27, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Eleanor
Thank you for your review and feedback. We are really pleased that our team was able to support you throughout your purchase and provide a prompt, professional service. Danny, Christopher and David will be thrilled to receive your feedback. Thank you for choosing Novello Surveyors, and we wish you all the very best in your new home.
Kind Regards Novello Chartered Surveyors
From the beginning to the end Lee was…
From the beginning to the end Lee was polite approachable, knowledgeable and respectful in my dealings with him
July 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Caroline
Thank you for your 5 star review and feedback, especially your comments regarding Lee which we will certainly pass on. Please do not hesitate to get back in touch if you have any questions. We wish you the best of luck with your property purchase.
Kind Regards Novello Chartered Surveyors
Comprehensive Survey Report
Novello Surveyors gave helpful advice when I initially inquired about the options available. Communication was good and the survey was carried out promptly. I received a clear, comprehensive report together with the chance to discuss any area of the report in more detail with the surveyor concerned.
Overall I found Novello Surveyors were competitively priced, courteous, friendly and very helpful.
July 14, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your kind review. We are delighted that you found our advice, communication and reporting clear and helpful. Providing a professional, friendly service at a competitive price is something we strive for, so it's wonderful to know we met your expectations. Thank you for choosing Novello!
Kind Regards Novello Chartered Surveyors
Very professional and helpful service
Very professional and helpful service. Claire and Ryan were extremely helpful in arranging, completing and discussing my survey report. Ryan took his time to explain things and answered all of my questions. Nothing was too much trouble and communication throughout was excellent. I would highly recommend this company, nothing but positive feedback from me. Thank you!
July 24, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Karen
Thank you for your wonderful review. We're delighted to hear that Claire and Ryan provided such a positive experience from start to finish. Taking the time to ensure our clients fully understand their survey findings is incredibly important to us, so it's fantastic to know Ryan was able to answer all of your questions and provide the reassurance you needed. We'll be sure to share your kind words with both Claire and Ryan. Thank you for your recommendation and for choosing Novello.
Kind Regards Novello Chartered Surveyors
Had house survey done Yesterday by Lee…
Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our property. Even took the time out and ring us with the results which was much appreciated. Would highly recommend this company.
July 24, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mr Paterson
Thank you for your lovely review. We're pleased to hear that the survey covered the areas of concern and that Lee's follow-up call helped provide clarity and reassurance.
Providing professional advice in a friendly and approachable way is something we strive for, and it's great to know that this was reflected in your experience with Lee.
Kind Regards Novellpo Chartered Surveyors
The Survey appeares to have covered all…
The Survey appears to have covered all the potential issues. Lee called to advise he had finish and only a couple of minor issues we should be aware of. Lee was friendly & cheerful
July 22, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ricardo
Thank you for your kind feedback. We're pleased to hear that the survey provided the reassurance you were looking for and that Lee took the time to explain the findings shortly after completing the inspection.
Lee will be delighted to hear that his friendly manner and clear communication were appreciated. Thank you for taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Absolutely great service
Absolutely great service , fully recommending Danny Price. Danny provided clear communication before and after the survey. Clearly explained all details, very fast turnaround and professional. Cannot expect more.
July 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Marcin
Thank you for your lovely review. It's fantastic to hear that Danny's communication, professionalism and efficient turnaround made such a positive impression.
We aim to make the survey process as clear and stress-free as possible, and we are delighted that your experience reflected this. Kind Regards Novello Chartered Surveyors
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.