Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Review summary
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Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
Company replied
We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
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Replied to 94% of negative reviews
Typically replies within 48 hours
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Incredibly efficient
Incredibly efficient, easy booking and thorough and reassuring explanations throughout. They also called the same day and got us our report the following day of the survey. Will be using them again for our next move :)
July 6, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Lizzie
Thank you for your five star review, feedback and recommendation. Its great to see your experience with our team was efficient throughout.Please do not hesitate to get back in touch if you have any questions, we will be happy to assist you.
Kind Regards Novello Chartered Surveyors
Easy booking
Easy booking. Sensible pricing. The survey came in on schedule. It was thorough and professional. The follow up call with Bill explained all the findings and put everything in context, and the few follow up checks needed were clearly explained. Great service
July 6, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Dom
Thank you for your fantastic feedback. We're delighted to hear that the booking process was straightforward, the survey was delivered on time, and that Bill's follow-up call helped put the findings into context. We'll be sure to pass on your kind comments. Thank you for choosing Novello.
Kind regards Novello Chartered Surveyors
Was contacted by Zak Tarling after…
Was contacted by Zak Tarling after requesting a quotation who went through everything with me and what each level had to offer; he was great and the reason we went ahead with the company and not other competitors. Danny Price carried out our survey, a really great surveyor that informed me of everything he had picked up during his time at the property, providing me with sound advice and answered any questions i had. Fast, Reliable and Friendly Company! Can't fault Novello
July 6, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Jaynie
Thank you for your fantastic review. We are delighted to hear that Zak's guidance helped you choose Novello and that Danny provided such a thorough and informative survey experience. We'll be sure to pass on your kind comments. Thank you for choosing Novello, and we wish you all the best with your new property.
Kind Regards Novello Chartered Surveyors
I would not recommend this company.
I would not recommend this company.
I paid over £800 based on the quotation they provided, only to be told several days later that the service would actually cost 30% more due to their own quoting error. I was given the option to pay the additional amount or cancel, so I requested a refund immediately.
Despite promising the refund within 5–10 business days, they failed to return my money and have continued to hold over £800 for weeks while providing no service. This has unnecessarily delayed my property purchase and forced me to spend time chasing money that should have been refunded promptly.
A very disappointing experience with poor customer service and an unacceptable handling of a straightforward refund.
July 6, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Client
Thank you for your feedback. We acknowledge that this review didn't "go live" until after we had resolved this, but for completeness we did want to respond on this platform.
We are genuinely sorry that your experience fell short of the standard we aim to provide. Unfortunately, an error occurred during the quotation process and, which the surveyor identified, this is quite a rare thing to happen even so we fully recognise the frustration this caused and apologise for the inconvenience.
We are very sorry that the refund took longer than it should have done. We understand that this added to your frustration, particularly given the concerns you had already raised. As explained yesterday, the delay arose due to human error, and we have since taken corrective action to address the issue and help ensure it does not happen again. Thank you for allowing us to resolve this matter with you directly yesterday and for excepting our goodwill gesture in recognition of the delay and inconvenience caused.
We wish you the very best of luck in your next property purchase.
Kind Regards Novello Chartered Surveyors
Charlotte was very thorough and gave us…
Charlotte was very thorough and gave us an excellent report. We managed to reduce the house price by 4k and we got a detailed report of all the works needed. Second time I've used Novello Surveyors..Highly recommended!!
June 22, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your fantastic review. It is great to hear that Charlotte's detailed survey helped you negotiate a reduction in the purchase price and gave you a clear understanding of the work required. It's especially rewarding to know this is the second time you've chosen Novello, and we truly appreciate your continued trust and recommendation.
Kind Regards Novello Chartered Surveyors
Easy to deal with great communication
July 6, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear David
Thank you for your review we really do appreciate it. Please do not hesitate to get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors
Great Service
I was really impressed with the whole process, booking was quick and easy and the service was great. Danny Price performed my survey and was very Helpful and quick, he rang me prior to see if there's anything I wanted him to have an extra look at and rang me as soon as he had done it to give me a verbal update. And a report followed the next day which was brilliant!
July 3, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear William
Thank you for your fantastic review. We are delighted to hear that Danny provided such a helpful and proactive service, keeping you informed throughout the process and delivering your report so quickly. We really appreciate your kind feedback and are pleased we could help make your property purchase journey that little bit easier.
Kind Regards Novello Chartered Surveyors
We used Novello for our level 3 survey…
We used Novello for our level 3 survey and experience excellent service. We were called straight after the survey to highlight immediate issues and sent the survey in a timely manner. It was very detailed and thorough. We also had the option to have a call after to go over in detail. We ended up pulling out of the property and fully believe Novello saved us a lot of heartache in buying a potential money pit. We will definitely be using them again when we secure another property.
Thank you Kiran!
May 14, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your wonderful review. We are delighted to hear that your Level 3 Survey provided the information and confidence you needed to make an informed decision. While we're sorry the property wasn't the right one for you, it's great to know the survey helped you avoid potential future costs and stress. We truly appreciate your kind words about our service and look forward to assisting you again when you find your next property
Kind Regards Novello Chartered Surveyors
Charli from Novello Charted Surveyors…
Charli from Novello Charted Surveyors produced a brilliant survey report on a house I’m currently in the process of buying. All evidence provided to me was explained and all my questions have been answered in the report. Any further questions I had I was able to discuss and get answers for over the phone. The process was hastle free and very quick for what I believe to be a very reasonable price. The communication though out the process from initially receiving a quote with Raymond, to receiving the final report from Charli, was outstanding and It has given me a very good understanding of the property I’m buying!
Thank you!
May 22, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Archie
Thank you for your fantastic review. We're delighted to hear that Charli provided a thorough and informative survey and that Raymond and the team kept you well informed throughout the process. It's great to know the report, follow-up support, and clear communication helped give you confidence in your purchase. We really appreciate your kind words and wish you all the best in your new home.
Kind regards Novello Chartered Surveyors
Independence and Professional Objectivity
Concerns Regarding Independence and Perceived Conflicts of Interest
Having previously experienced a property sale collapsing as a direct result of a survey commissioned by the purchaser, I am acutely aware of the significant influence a surveyor’s report can have on the outcome of a transaction. In that instance, the buyers withdrew following the survey findings, reinforcing the importance of surveyors being, and being seen to be, entirely independent.
It was therefore surprising and disappointing to be offered surveying services by the same firm for my onward purchase shortly after they had completed the survey on the property I was buying. Whilst this may be standard marketing practice, it creates an unnecessary perception of a conflict of interest and risks undermining confidence in the independence and impartiality that consumers are entitled to expect from a professional surveying practice.
May 29, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for taking the time to share your feedback.
We fully appreciate the importance of surveyor independence and understand why, given your previous experience, receiving marketing information from our firm may have caused concern.
Maintaining our independence, objectivity and professional integrity is fundamental to the way we operate. The survey carried out on a property and any subsequent marketing communications are entirely separate activities, with our surveyors remaining bound by their professional and ethical obligations at all times.
Whilst it is common practice for firms to offer services to prospective clients, we recognise that this may not always be perceived positively, and we appreciate you highlighting your perspective. Feedback such as yours helps us review how our communications are received by customers.
We were, however, disappointed that you did not contact us directly before leaving this review, as we genuinely value customer feedback and would have welcomed the opportunity to discuss your concerns and explain the safeguards in place to ensure our independence and impartiality.
As a RICS-regulated firm, our surveyors are required to act with honesty, integrity and independence, providing impartial professional advice in accordance with the standards and ethical principles set by the Royal Institution of Chartered Surveyors. We remain committed to upholding those standards and maintaining the trust our clients place in us.
Kind Regards Novello Chartered Surveyors
Quick and simple survey
Danny price was quick and had the report fully typed up within hours. Summarised key points and issues on a phone call and broke things down nicely for us. Made everything simple and easy 👍🏻
July 2, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Atlanta
Thank you for your wonderful review. We're delighted to hear that Danny Price provided such a prompt and helpful service, taking the time to explain the key findings clearly and make the process easy to understand. We really appreciate your feedback and wish you all the best with your property purchase.
Kind Regards Novello Chartered Surveyors
Excellent survey and customer service
Ahsan Shad did our Level 2 and produced an incredibly thorough report. He gave us a ring right after he completed the inspection to give initial findings. Later, we had some questions that arose from our solicitors and Ahsan went above and beyond to give us the opportunity to talk things through. Excellent customer service from a very knowledgeable and thorough surveyor.
July 2, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Merryn
Thank you for your five star review and feedback, especially your mention of Ashan. Ashan is a much valued member of our north/north west team and takes pride in his work and customer approach which is exactly the service we aim to give. We will be certain to pass your comments on to Ashan which we know he will appreciate.
Kind Regards Novello Chartered Surveyors
Danny Price was very professional…
Danny Price was very professional contacted me prior to the survey to introduce himself and also rang me after the survey to inform me of any findings, he was open and honest and I felt assured that my house had been surveyed to the best of his ability.
June 30, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Stephanie
Thank you for your kind feedback. We are delighted to hear Danny provided such a professional and reassuring service, keeping you informed throughout the process. Your comments will be shared with him.
Kind Regards Novello Chartered Surveyors
Easy to arrange
Easy to arrange. Great advice quickly organised. Danny who did the surveying was great. Called beforehand to see if I had any concerns then called again afterwards to go through his findings. Full report to follow and another abridged one for my solicitor. Would highly recommend. Thank you 😊
June 29, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you for your great review, feedback and recommendation. Especially your mention of Danny which we will be sure to pass on. Thank you for choosing Novello.
Kind Regards Novello Chartered Surveyors
Reply from Novello Chartered Surveyors
Dear Darren
Thank you for your five star review, it is very much appreciated. Please do not hesitate to get back in touch if you have any questions. We are only a phone call/email away.
Kind Regards Novello Chartered Surveyors
Had a great experience with Lily from…
Had a great experience with Lily from Novello. They were super speedy in gaining access to the property we are purchasing, and produced a really thorough, accessible and practical report. She called the day the survey was carried out to run through top lines and we had a follow up call once we’d had time to digest the report. Very much recommended!
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Milo
Thank you so much for your lovely feedback and recommendation. We are delighted to hear you had such a positive experience with us.
Lily will be especially pleased to know her prompt access arrangements and clear communication made the process smooth for you. It’s great to hear the report was both thorough and easy to understand, and that the follow-up calls were helpful in guiding you through everything.
Wishing you all the best with your purchase!
Kind Regards Novello Chartered Surveyors
Super quick turnaround or the survey…
Super quick turnaround or the survey and report. Good quality, clear comms. Thoroughly recommend!
June 27, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Adam
Thank you for your feedback and five star review. It great to read that you found our report good quality as well as our clear communication. Thank you in advance of ay future recommendations.
Kind Regards ovello Chartered Surveyors
I honestly couldn't recommend Novello…
I honestly couldn't recommend Novello more. From start to finish they were fantastic. Communication was excellent throughout, they were incredibly responsive, and always happy to answer my (many!) questions.
Ben carried out my Level 3 survey and he was absolutely brilliant. He took the time to explain everything over the phone in a way that was easy to understand, even for someone like me who has no knowledge of building surveys. The report itself was also exceptionally clear, well structured and written in plain English, making it so much easier to understand what was actually important.
Buying a property is stressful enough, but Ben made the whole process feel much less overwhelming. I'm really glad I stumbled across Novello and wouldn't hesitate to use them again if I ever need another Level 3 survey. Highly recommended!
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Mareen
Thank you so much for your incredibly kind recommendation. We’re absolutely delighted to hear that you had such a positive experience with us from start to finish.
Ben will be especially pleased to read your feedback. It’s great to know he was able to explain everything clearly and help make the process feel less overwhelming for you. We always aim to present our reports in a way that’s easy to understand, so your comments really mean a lot.
Buying a property can certainly be stressful, so we’re really glad we could provide some reassurance along the way.
Kind Regards Novello Chartered Surveyors
Very professional
Very professional, helpful verbal feedback, good report
Charlotte was thorough and explained things well
June 16, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your kind review and feedback. Charlotte is a much valued member of our North West team and we will be sure to pass your feedback on to her,
Kind Regards Novello Chartered Surveyors
Excellent service with follow up phone calls
We were kept up to date with the timing of the appointment and a follow up phone call when the survey was completed. A timely detailed report with lots of photos arrived just a couple days later and the option to talk through any issues after we’d had chance to read the report.
June 16, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Colette
Thank you for your kind feedback. We’re really pleased to hear that you felt well informed throughout, from appointment updates to the follow-up call after the inspection.
It’s great to know the report met your expectations with its detail and supporting photos, and that you appreciated the opportunity to discuss any points afterwards.
Kind Regards Novello Chartered Surveyors
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