Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
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Replied to 94% of negative reviews
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Great communication
Great communication, Danny was very thorough and detailed in his feedback. Would highly recommend.
June 26, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your kind feedback. We’re delighted to hear that Danny Price’s communication and thorough, detailed approach made a positive difference to your experience.
We’ll be sure to pass on your comments to Danny he will really appreciate it. Thank you again for your recommendation.
Kind Regards Novello Chartered Surveyors
We have worked closely with Novello…
We have worked closely with Novello Chartered Surveyors for a number of years now.
We have high standards for who we work with and Katie McManus at Novello holds standards that we are proud to be associated with.
We highly recommend Novello for all surveying needs.
June 26, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your continued support and kind words. It’s fantastic to hear that our partnership over the years has been such a positive one.
We’re especially pleased that Katie McManus’ dedication and high standards reflect so well on our service, your recognition will mean a great deal to her. Thank you again for your recommendation, we truly appreciate it.
Kind Regards Novello Chartered Surveyors
Ashan Shad did a great job and listed…
Ashan Shad did a great job and listed out everything we needed to focus on and provided lots of detail. I particularly liked the call we could arrange as it allowed me to speak with him about the report in more detail and help my understanding. Overall great
June 26, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Paul
Thank you for your great feedback. We’re so pleased to hear that Ashan did such a thorough job, clearly identifying the key areas to focus on and providing a detailed, easy-to-follow report.
Ashan takes real pride in making sure clients feel confident in their understanding, so it’s especially nice to hear that the follow-up call was helpful in bringing everything together and answering your questions. We’ll be sure to pass on your kind comments, he will be delighted to hear them.
Kind Regards Novello Chartered Surveyors
Recommending Novello
I have been recommending Novello to my conveyancing clients as they provide comprehensive and detailed surveys and my clients have been impressed with their service. I like the layout and summary included. Maria
June 19, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Maria
Thank you so much for your kind feedback. We really appreciate your continued recommendations to your conveyancing clients, it means a great deal to us.
We are delighted to hear that your clients have been impressed with both the detail of our surveys and the clarity of our reports, especially the layout and summary section. Thank you again for your support.
Kind Regards Novello Chartered Surveyors
Great Service
As a First Time Buyer it’s a bit overwhelming with everything that needs to be sorted. However, Danny Price and his team have been amazing at every step of this journey so far. Very informative and helpful- keep you up to date at every turn. Would 100% recommend.
June 25, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Ruby
Thank you so much for your kind words. We completely understand how overwhelming the process can feel as a first-time buyer, so it’s great to hear that Danny Price and the team have been able to support you every step of the way.
We’ll be sure to pass on your feedback to Danny, he will be delighted to hear it. Wishing you all the best as your purchase progresses, and thank you again for your recommendation.
Kind Regards Novello Chartered Surveryors
Very efficient communication and…
Very efficient communication and flexibility - found them very responsive on time critical issues, in particular a thanks to Marni and Catherine for all their help
June 25, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Alex
Thank you for taking the time to share this. We’re so pleased our team could support you on time-sensitive matters, and Marni and Catherine will be delighted to hear your feedback.
Kind Regards Novello Chartered Surveyors
Fantastic service, always!
I am a lawyer who works closely with Novello. Katie McManus is always super responsive to my questions and the team are always happy to help. Quotes are received quickly, surveys booked in promptly and cannot fault them! Thank you!
June 19, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Jade
Thank you so much for your wonderful feedback. We’re delighted to hear how positive your experience has been working with Katie and the wider team. We’ll be sure to pass on your kind comments to her.
It’s great to know our responsiveness and turnaround times are making a difference. We really appreciate your support.
Kind Regards Novello Chartered Surveyors
Rafaquat Hussain Novello
Rafaquat Hussain at Novello Surveyors I would really recommend. I’m a property investor and he’s surveyed 3 properties for me in the last few months, from a HMO to a flat as well as a Grade II listed house.
Rafaquat is always on hand to have a call and explain any points in the survey. I really like how Novello lay out their reports in terms of condition ratings from immediate to longterm-as well as listing costs. This makes it really easy to present to an estate agent/ seller and is useful when negotiating further price deductions.
June 25, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Jacqui
Thank you for taking the time to share this. It’s fantastic to hear Rafaquat has been consistently supportive and available to discuss your surveys.
We’re also pleased the structure of our reports has been helpful for your decision-making and negotiations. We appreciate your continued trust in Novello.
Kind Regards Novello Chartered Surveyors
Great company, Great team
I have been dealing with Lisa at Novello and she is a credit to this company. She is a pleasure to deal with and offers great communication. I have, and will continue to recommend Novello & Lisa in particular to those requiring these services.
June 19, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Jade
Thank you for your lovely review. It’s great to hear that Lisa has made such a positive impression with her communication and support. We’ll be sure to pass on your kind words, and we truly appreciate your recommendation and continued support.
Kind Regards Novello Chartered Surveyors
Amazing Service from Lisa
I’ve had a wonderful experience working with Novello as a referral partner. Our partnership manager, Lisa Hulse, is AMAZING - she's always there when we need her and provides exceptional service and client care. Our clients have consistently praised the surveying services offered by Novello, especially in terms of quality, communication, and speed. I look forward to continuing our collaboration with Lisa and the entire team!
June 25, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Adrian
Thank you for your fantastic feedback. We’re so pleased to hear that Lisa has made such a positive impact and continues to deliver exceptional support.
It’s also brilliant to know your clients are happy with our service quality and communication. We truly value our partnership and look forward to working together going forward.
Kind Regards Novello Chartered Surveyors
Quick, Easy and Thorough
The survey process was quick and easy from booking to having the report in my inbox. When I had further questions regarding findings in the report, the surveyor, Ahsan Shad, was extremly helpful and gave me a call to clarify the situation. I would recommend using Novello.
June 24, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Zac
Thank you for your kind feedback. It’s great to hear the journey from booking through to receiving your report was smooth, and that Ahsan took the time to talk you through the findings. We’ll be sure to pass on your comments, he will be really touched.
Kind Regards Novello Chartered Surveyors
Outstanding, professional service from start to finish
Novello Chartered Surveyors delivered A1 service from first contact through to booking, confirmation, and the final survey.
My surveyor, Ahsan, was approachable and attentive. He took on my list of concerns and provided a thorough, clearly explained report, first verbally (as promised) and then in writing. He focused on facts, set sensible priorities for any works, and outlined how to manage the rest over time.
Thanks to his diligence, I now have exactly the information I need to turn the house I’m buying into the home I want using the clear reference points he provided.
Thank you to Novello Charter Surveyors for excellent customer service, and a special thank you to Ahsan for his professionalism and care. Highly recommended.
June 18, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Val
Thank you for such a thoughtful and detailed review. We are delighted to hear that you had a smooth experience from your initial enquiry right through to receiving your survey, and that everything was handled clearly and efficiently. It’s especially great to know that Ahsan made such a positive impression. His approachable manner, attention to your concerns, and clear, practical guidance are exactly what we aim for on every instruction. He is a real asset to our company.
We are pleased the report has given you the clarity and confidence you need as you move forward with your purchase, and we wish you every happiness in turning the property into your home.
Thank you again for your recommendation.
Kind regards, Novello Chartered Surveyors
Amazing Service
The company were quick to respond to the request with a quote and booked us in within a week.
Communication was great and Lee rang when he completed the survey and gave me a brief overview over the phone. He was easy to talk to and very helpful. We also received the report within 2 working days.
Amazing survice.
June 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Sarah
Thank you for your five star review and feedback especially in relation to Lee and the service he provided. It is great to know that you found us quick to respond regarding a quote and booking the survey in. We are always mindful of clients timelines during this process therefore always good to hear when we have acted swiftly to complete the process. Please do not hesitate to get back in touch if you have ay further questions.
Great experience!
Communication was great throughout by Claire and Simon managed to turn the survey around really quickly! Really impressed, thank you so much!
June 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Abbie
Thank you for your review and feedback especially mentioning Simon & Clare which we will pass on. It sounds like they exceeded your expectations which is great. Please get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors
Great experience
We recently used Charlotte from North West for our house survey, and I cannot recommend her highly enough.
Charlotte was professional, knowledgeable, and incredibly thorough throughout the entire process. Her survey report was detailed, easy to understand, and highlighted both the strengths of the property and any areas that might require attention in the future. She explained everything clearly, which gave us real confidence when making such an important decision.
What stood out most was her responsiveness and willingness to answer questions. Nothing felt rushed, and she took the time to ensure we fully understood her findings. Her expertise, attention to detail, and friendly approach made what can be a stressful part of buying a house much easier.
If you’re looking for a surveyor who is diligent, approachable, and genuinely cares about her clients, Charlotte is an excellent choice. We wouldn’t hesitate to use her services again.
June 23, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Nicola
Thank you so much for your thoughtful and detailed feedback. We are delighted to hear how positive your experience was with Charlotte she will be absolutely thrilled to read your kind words.
It’s great to know that her thorough approach, clear explanations, and ongoing support helped make such an important decision feel more manageable for you.
We really appreciate your recommendation and wouldn’t hesitate to pass on your praise to Charlotte.
Kind Regards Novello Chartered Surveyors
Great service provided by Raf Hussain
Great service provided by Raf Hussain, he also took the time to follow up and provide detailed explanation. Efficient and friendly service.
June 12, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Cassandra
Thank you for your kind feedback. We’re delighted to hear that Raf provided such an efficient and friendly service, and that his follow-up and detailed explanations were helpful.
If there’s anything further we can assist you with, please don’t hesitate to get in touch we would be more than happy to help.
Kind Regards Novello Chartered Surveyors
Always amazing service from Katie and…
Always amazing service from Katie and the team at Novello.
Professional, efficient and have always looked after my clients.
Would highly recommend
June 22, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Scott
Thank you so much for your kind words and continued support. We are delighted to hear that Katie and the wider team have consistently provided a professional and efficient service.
It means a great deal to know your clients feel well looked after, we really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Satisfied client
After my initial response to seek advice on what survey would best suit my needs, one was arranged and conducted with minimum fuss or delay.
On the day of the survey, I received a phone call to give me brief details of the findings then within 48 hours I received the full report.
June 11, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rodger
Thank you for your feedback and review. We are so pleased to hear that everything was arranged smoothly and without delay, and that you found the initial call on the day helpful.
It’s great to know the report was delivered promptly too. We really appreciate you taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Great service!
Great initial booking process. They were not pushy when I mentioned we will get back in touch when we were ready. Rafaquat our surveyor was amazing! Really helpful with the follow up questions we had and really gave us the confidence for next steps. The report was thorough and I would use Rafaquat over and over again! Thank you for your being calm in a very stressful period of being first time buyers.
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Yvonne
Thank you for your five star review and feedback especially regarding Rafaquat. It is great to know that you found the report thorough and with Raf's follow up it gave you the confidence for your next steps. We will certainly pass your feedback on. Thank you for choosing us and please get back in touch if you have any questions.
Kind Regards Novello Chartered Surveyors
Exceptional Experience
As a first time buyer I was unsure what surveyor to go with, after contacting multiple companies and asking for a recommendation from my estate agent Novello was the recommended.
From the very beginning they have been very helpful, answering any questions you may have. Survey was booked 2 weeks after initial contact. Ian contacted me after the survey giving me a description on what was found at the property, within 24 hours I received my survey report. The report was very detailed with pictures.
Couldn’t recommend this company anymore due to their exceptional customer service & experience.
June 19, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Oliver
Thank you so much for your kind feedback and for choosing Novello following your search for a surveyor it really means a great deal to us.
We are delighted to hear that you found the team helpful from the outset, and that Ian was able to provide clear communication after the inspection. It’s great to know the report met your expectations and that the detail and imagery were useful in supporting your purchase.
Your recommendation is truly appreciated, and we wish you all the very best in your new home.
Kind Regards Novello Chartered Surveyors
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