Amazing service from start to finish. Danny Price communicated with us throughout the process and put our minds at ease giving us an overview of the report over the phone after the survey and giving r... See more
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Booked 20th May 2026, survey conducted 27th May 2026 by Ryan Meehan. Really detailed report turned around in under 48hrs. Had two quick follow up calls with Ryan, arranged within two working day... See more
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We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing.... See more
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Had house survey done Yesterday by Lee Hodgson. Absolutely fantastic job easy to follow survey in details picking up on a few things. So now we can address these problems before purchasing our propert... See more
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Company details
Written by the company
Novello Chartered Surveyors is the UK’s leading independent provider of home surveys, operating nationwide. As specialists focused solely on residential surveying, we set the standard others aspire to, combining expert RICS surveyors with clear reporting and modern technology. Trusted and recommended by thousands of property professionals, we deliver fast, detailed reports that help buyers make confident, informed decisions.
Contact info
United Kingdom
- novellosurveyors.co.uk
4.7
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
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I had a very disappointing experience…
I had a very disappointing experience with this company. While the initial conversation was informative and the representative seemed knowledgeable, the interaction quickly turned uncomfortable when I questioned the value of the service being offered.
Instead of clearly demonstrating why their service stands out, the discussion became overly hypothetical and, at times, felt dismissive of my perspective as a customer. I was left with the impression that my decision not to proceed was being judged rather than respected.
I have no issue paying a premium when the value is clear, but I do expect to be treated with basic respect throughout the process. Unfortunately, this experience left a very negative impression, and I would not consider using this company in the future.
June 18, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Pulkit
Thank you for your feedback regarding your recent interaction with our team, and for taking the time to speak with me today.
I appreciated the opportunity to discuss your experience in more detail and to address your concerns directly. Following our call, I will now be reviewing this matter internally to ensure we fully understand what happened and identify any areas for improvement.
We recognise the importance of maintaining a professional and respectful tone at all times, particularly during discussions around pricing, and your comments have been noted as part of this review.
Our role isn’t to convince every client to proceed it’s to make sure every client leaves the conversation feeling respected, even if they choose not to use us.
Kind regards,
Sharon
AMAZING!
We can't recommend Novello Chartered Surveyors highly enough! From booking through to survey through to aftercare, Novello have exceeded our expectations. Bill, our lovely surveyor, has been amazing. He produced our Report incredibly quickly and has answered all of our questions thoroughly. Nothing is too much trouble and he has put our minds at rest over our house purchase. He has been a godsend to us! He is so very knowledgeable and also caring and approachable. He really is a credit to Novello's. THANK YOU SO MUCH Bill!
June 10, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your great review and feedback. Its fantastic to hear that we have exceeded your expectations! Bill is a much valued member of our team and we will be sure to pass on your comments, he will be very touched. We wish you the best of luck with your property purchase.
Kind Regards Novello Chartered Surveyors
Excellent, fast and stress‑free service
I recently used this company for a survey on the house I’m buying, and overall a great experience. They were incredibly easy to deal with from start to finish, and were the most competitive on price out of the three companies we asked for a quote. The turnaround time was quick, which really took a lot of stress out of the buying process.
Professional, efficient, and reliable — I’d definitely recommend them to anyone needing a survey done.
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Danielle
Thank you for your wonderful feedback and recommendation. We are delighted to hear that you found the process easy from start to finish and that our team was able to deliver a quick turnaround at a competitive price. We understand how important timing is during the buying process, so it’s great to know this helped reduce some of the stress for you. Your kind comments on our professionalism, efficiency and reliability are very much appreciated
Wishing you all the very best with your purchase.
Kind regards, Novello Chartered Surveyors
Fantastic Service
It is such a pleasure working with the Norvello team.
From quotation phase to completing surveys has been such an easy experience.
Our most recent survey was conducted by Danny Price and yet again I can only give praise for the excellent service and after service received from him.
Keep it Up
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Stephanie
Thank you for your kind words, it really means a lot to the whole team and company!
We are delighted to hear that you’ve found the process smooth experience, as that’s exactly what we aim to provide. It’s especially great to hear your positive feedback about Danny, we’ll be sure to pass this on to him. Your comments on both the service and aftercare are truly appreciated.
Kind regards, Novello Chartered Surveyors
Excellent service from Andrew Hussain…
Excellent service from Andrew Hussain at Novello! He was incredibly responsive, professional, and produced a clear and detailed survey report that made the entire process smooth and straightforward. Would highly recommend his services.
June 15, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rebecca
Thank you for your kind feedback. We are pleased to hear that Andrew provided such a responsive and professional service, and that his report was clear and easy to follow. It’s great to know this helped make the process smooth and straightforward for you.
We really appreciate your recommendation and will be sure to pass your comments on to Andrew.
Kind regards, Novello Chartered Surveyors
Helpful and clear explainations
I have mainly dealt with Tom Middleton, he has been super helpful throughout and always explains things clearly. I highly recommend as the service is brilliant.
June 17, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Charlotte
Thank you for your review, recommendation and feedback especially in relation to Tom. We ensure this is passed that onto him. Please do not hesitate to get back in touch if you have any question, we will be happy to help.
Kind Regards Novello Chartered Surveyors
It was very easy to book a survey and…
It was very easy to book a survey and pay online and an appointment was quickly made with my estate agent to access the property. I received a phone call following access with a brief summary and reassurance there were no major issues, which was helpful and put my mind at rest. We opted for the level 3 survey with drone images of the roof. The report arrived the next day, was easy to understand, included plenty of images and advice on issues to resolve/improve. Chris was happy to answer follow up enquiries. Wouldn't hesitate to recommend.
June 2, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review and feedback, it is greatly appreciated. We are so pleased to hear that the booking process was straightforward and that communication with your estate agent and our team ran smoothly. We’re also delighted that the Level 3 survey and drone imagery met your expectations, and that the report was clear, comprehensive, and delivered promptly. Chris will be especially pleased to hear your kind comments and that he was able to support you with your follow-up questions.
Thank you again for your recommendation, we wish you all the very best with your purchase.
Kind regards, Novello Chartered Surveyors
Brilliant Surveyor
Rafaquat Hussain explained all the issues with the house clearly and gave great advice for how to proceed with our new house. Would recommend 100%
June 16, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review,feedback and feedback. I will pass on your comments to Rafaquat. Please get back inn touch if you have any questions.
Kind Regards Novello Chartered Surveyors
Danny Price and his Team did a thorough…
Danny Price and his Team did a thorough job in Surveying this property for me. I as happy other the cost as they went through every nook and cranny. They gave good advice as to what Council Certificates the property required and any building repairs needed. Would recommend if you want a thorough survey and fast Report.
June 9, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Neville
Thank you for your fantastic feedback and five star review. Danny and the team take great pride in carrying out detailed inspections and ensuring clients have a clear understanding of any required repairs and documentation, so it’s great to know this came across.
We really appreciate your recommendation and wish you all the best with the property.
Kind regards, Novello Chartered Surveyors
Very poor quality and service
Very poor quality and service. If anyone is looking at commissioning them for RICS level 3 then it's a waste of money and time as in my case they just did a visual inspection and couldn't even differentiate between concrete or bricks while the same was immediately captured by the lender basic valuation survey. Post purchase customer service and complaints process is also just a shamble with no interest in resolving the problem. Forget about refund I didn't even get the corrected report and had to commission another structural engineering report and agree to lenders term as it was too late to negotiate with sellers
May 8, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Vin
We are sorry to read your comments, however we do feel it is important to clarify a number of points.
As stated previously the property has been substantially altered and modernised, including external rendered finishes and later alterations, which can conceal the original form of construction during a non-invasive visual inspection. To the roof structure has also been significantly modified to create additional accommodation, a configuration that is not commonly seen in Easiform built properties again presenting inherent limitations for inspection. An RICS Level 3 survey is a detailed visual inspection, and access to all structural elements is not always possible, particularly where alterations conceal original construction. In relation to construction type, surveyors consider a range of information available at the time of inspection. Whilst EPC data is not relied upon, it is reviewed alongside other sources, and in this instance neighbouring properties were also recorded as standard construction, which is a relevant contextual factor. As stated last week the report will be amended and sent over to you.
With regard to your comments on service and the complaints process. Your concerns were reviewed in line with our formal procedures, and we responded accordingly.
Kind Regards Novello Chartered Surveyors
Charlotte was very helpful and…
Charlotte was very helpful and informative
June 1, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you for your five star review and your comments regarding your surveyor Charlotte. We will be certain to pass that on to her. Please get back in touch if you have any further questions.
Kind Regards Novello Chartered Surveyors
Efficient, Thorough and Professional
We've had dealings with Tom and Martin - A fantastic service from start to finish. The survey quote was provided in full with no hidden costs, and the report itself was completed promptly, and both the seller and buyer were impressed with the turnaround time. The detailed run-through of the report was extremely helpful and demonstrated a high level of professionalism and expertise, which also helped the sale/ purchase sail through smoothly. Highly recommended.
June 15, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Clayton
Thank you for your wonderful feedback! We are delighted to hear you had such a positive experience with both Tom and Martin. Providing clear quotes, prompt turnaround times, and thorough, easy-to-understand reports is exactly what we strive for, so it’s great to know this supported your sale and purchase so smoothly.
We really appreciate your recommendation.
Kind Regards Novello Chartered Surveyors
Easy to book!
I’ve booked in a level 3 survey with Novello. I had some issues with getting a valuation as I needed a specific type of survey for this, Marni Manuwa has gone above and beyond with helping us facilitate the request. The team are very responsive and keep you updated as things progress, would recommend booking with Novello
June 15, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Susana
Thank you for your great feedback and five star review! We are so pleased to hear Marni was able to support you and go above and beyond, and that you’ve found the team responsive throughout.
We really appreciate your recommendation and wish you all the best with your survey.
Kind Regards Novello Chartered Surveyors
Far exceeded any expectation i had
Far exceeded any expectation i had . The surveyor ashad was incredibly professional , informative and detailed. Level 3 report saved us buying a house that would have cost in hidden issues around 85k to put right . Invisible structural damages , support damage, damp this list was endless.
And no i have not received any benefit for this review and yes i don't normally bother to do them. William
June 8, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
Thank you so much for your fantastic feedback.
We’re delighted to hear that the Level 3 survey proved so valuable and helped you avoid unexpected and significant costs. It’s great to know Ahsan's professionalism, attention to detail, and clear communication made such a difference. We will certainly pass that on. We really appreciate you taking the time to share your experience and your recommendation.
Kind Regards Novello Chartered
Sami Mahoney is excellent!
Sami Mahoney is excellent! Her response time is always quick and she keeps me regularly updated. I would recommend Novello based off how helpful Sami always is.
June 15, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Pippa
Thank you so much for your lovely feedback! We are delighted to hear that Sami has made such a positive impression.
Your recommendation means a great deal to us, and I’ll be sure to pass your kind comments on to Sami.
Kind Regards Novello Chartered Surveyors
Novello are great!
Novello are great!
I would highly recommend working with Novello. They are very professional and service is 10/10. Katie McManus is always so helpful and responds quickly to any questions I have.
June 11, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Victoria
Thank you so much for your kind feedback and recommendation!
We are delighted to hear you’ve had such a positive experience with Novello and that our service met your expectations. It is especially great to know that Katie McManus has been so helpful and responsive in supporting you, she’ll be really pleased to hear your feedback.
We truly appreciate you taking the time to share your experience.
Kind Regards Novello Chartered Surveyors
Working with Novello has been a great…
Working with Novello has been a great experience, Gabrielle was my first point of contact and she was so helpful in arrangeing the appointmnet
Their no nonsense and sensible approach to reporting was great & being able to meet Dean at the property and talk through his findings was incredibly helpful
June 12, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Reviewer
We’re so pleased to hear you had a great experience with Novello. It’s fantastic that Gabrielle made such a positive first impression and helped everything run smoothly when arranging your appointment. We really appreciate you taking the time to share your experience and your kind words. I’ll be sure to pass them on to both Gabrielle and Dean.
Kind Regards Novello Chartered Surveyors
Amazing Service!
The survey was done quickly efficiently and earlier than expected. We had great communication that was clear, very friendly and took time to break things down for us. Completed by Danny Price.
June 13, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Robert
Thank you so much for your fantastic feedback!
We are delighted to hear that the survey was completed promptly and even ahead of expectations. It’s great to know that the communication throughout was clear, friendly, and helpful in breaking everything down for you. I will be sure to pass your kind comments on to Danny, he’ll be really pleased to hear this.
Kind Regards Novello Chartered Surveyors
Always a pleasure to deal with Katie…
Always a pleasure to deal with Katie and I rest easy knowing my professional referrals are very well looked after
June 12, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Scott
Thank you for your review and feedback especially your mention of Katie, which we will pass on to her. We appreciate your support and our working relationship and look forward to working together for years to come.
Kind Regards Novello Chartered Surveyors
Novello Charted Surveyors
I booked Novello Charted Surveyors on recommendation from my Estate Agent. Danny Price rang on the day of the survey and asked if there were areas I wanted him to concentrate on and then he rang me after to let me know what he had found.
I was extremely impressed with the service received by Danny Price and would recommend him to friends and family.
June 12, 2026
Unprompted review
Reply from Novello Chartered Surveyors
Dear Rebecca
Thank you for your feedback and five star review,we really appreciate it. It is great to hear you have been recommended by your Agent, please pass o our thanks. Danny takes pride in his customer service therefore it is great to read your comments about him. We certainly pass them on to Danny. Thank you in advance for any future recommendations.
Kind Regards Novello Chartered Surveyors
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