Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
Company replied
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
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Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
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Company details
- Lumber Store
- Aggregate Supplier
- Do-it-Yourself Shop
- Fence Supply Store
- Hardware Store
- Home Improvement Store
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
921 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Popped in to get some advice on what…
Popped in to get some advice on what product best suited my needs. Jake in the office was super helpful, had lots of knowledge and helped recommend a product and the best way to fit
March 13, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your review! We're glad to hear that Jake was able to help you find the right product and offer expert advice. We’ll be sure to pass on your kind words! If you ever need more guidance, we’re always happy to help.
Fantastic service.
So helpful and friendly!
Went into the Waterfoot branch and met Lee and Jake. I had no idea what I really needed and was a little nervous because I didn’t want to come across as ‘clueless’ 😂
Anyway, they told me what I’d need and sent me to Steve to get the wood required, he showed me the ranges and how told me how much I would need etc.
I was so glad I went! The guys were helpful, friendly and I wouldn’t think twice about going again.
Thanks so much! 🙌🏼
March 13, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your amazing review! We're so glad to hear that Lee, Jake, and Steve made your visit to our Waterfoot branch a great experience. We know that starting a project can feel overwhelming, but we're always happy to help and make sure you get exactly what you need. Your kind words mean a lot, and we look forward to welcoming you back again soon!
Reply from North West Timber Treatments
Thank you for your great feedback! We're glad to hear you’re happy with our products, timely delivery, and prices. We appreciate your support and look forward to serving you again!
Good quality product's at competitive…
Good quality product's at competitive prices
February 11, 2025
Reply from North West Timber Treatments
Thank you for your review Michael! We're glad you’re happy with the quality of our products and our competitive prices. We appreciate your support and look forward to serving you again!
Reply from North West Timber Treatments
Thanks for the great review Caroline! It's great to hear that you're happy with the service you received from us and we hope to see you again soon.
Reply from North West Timber Treatments
Thanks for your great review Mark. Hope to see you at North West Timber Ashton sometime soon!
I'd use them again !
Timber received in excellent condition; delivered nicely. Pity the delivery period was not shorter but the company met the date offered at the time of purchase.
February 11, 2025
Reply from North West Timber Treatments
Thanks for the 5 star review John. We'll pass your feedback on in regards to our delivery period. Hope to see you again soon!
Just the best
Quality of the timber excellent. Delivered very reasonably to my door.
February 11, 2025
Reply from North West Timber Treatments
Thanks for your great review William. Look forward to seeing you in branch again soon!
Ease of ordering
Easy to order online, excellent value and products as described. Delivery was a week earlier than promised. Delivery guy's always helpful and polite. Have ordered twice before and the help and service offered has been great. Delivery is reasonable also.
February 3, 2025
Reply from North West Timber Treatments
Thank you for your great review. We're so glad you were satisfied with our products and efficient delivery service. Hope to see you in branch again soon!
Great Service
Out standing customer service from all the team, order placed online, delivery arranged by the transport team, delivery driver was very helpful and delivered with the upmost care.
First class service from them all at a very good price.
February 7, 2025
Reply from North West Timber Treatments
Thank you for your fantastic review! We're thrilled to hear that our team provided outstanding service from start to finish. Your kind words mean a lot, and we’ll be sure to pass your feedback on to the team. We look forward to helping you again in the future!
Ordered from NWTT several times
Ordered from NWTT several times, never had an issue and good prices!
February 8, 2025
Reply from North West Timber Treatments
Thank you for your continued support! We're glad to hear you've had a great experience every time and found our prices competitive. We look forward to serving you again soon!
Excellent experience
Excellent experience even brought my order early 10/10 for customer service and price
February 6, 2025
Reply from North West Timber Treatments
Thanks for your great review David. We're glad you received a great shopping experience here at North West Timber. We hope to see you in branch again soon!
I use this company regularly
I use this company regularly, the staff are excellent especially Matt Holland on sales counter , very knowledgeable and nothing is to much trouble. Excellent service thanks Matt
March 5, 2025
Unprompted review
Reply from North West Timber Treatments
Thanks for your great feedback! We will pass on to Matt himself. Hopefully see you in branch again soon!
Great timber, great prices!
As per usual the timber is great quality and prices are good. Delivery person is friendly and helpful. The new reminder system the day beforehand helps.
Only stumbling point is the turnaround on delivery time. I usually have to wait 7-10 days as standard with NWTT. Other suppliers I use operate a 48hr turnaround making it easier to complete ongoing jobs.
Overall I'm a very happy customer.
January 29, 2025
Reply from North West Timber Treatments
Thanks for your great review Mr Lea. We will be sure to pass on your feedback regarding delivery times. Hope to see you in branch again very soon!
Reply from North West Timber Treatments
Thanks for the review Amanda. Hope to see you in store again very soon!
Again great quality service from St Helens depot
Again great quality product delivered on time and driver helped my wife to put fencing in back garden
Many thanks
February 3, 2025
Reply from North West Timber Treatments
Thanks for the great review Peter! We hope to see you in store again soon.
Great service and first class product
January 26, 2025
Reply from North West Timber Treatments
Thank you for your fantastic feedback! We're delighted you were happy with both our service and products. If you ever need anything else, we're here to help!
Excellent service delivery driver went…
Excellent service delivery driver went above and beyond
January 31, 2025
Reply from North West Timber Treatments
Thank you for your kind words Chris! We’re thrilled to hear you had an excellent experience, and we’ll be sure to pass your praise on to our delivery team. If you ever need anything else, we’re always happy to help!
5 Stars for NWTT at Waterfoot
Used the nearby Waterfoot depot. Competitive prices. Delivered when they said they would. Helpful friendly driver Tony. Will use NWTT again.
February 26, 2025
Unprompted review
Reply from North West Timber Treatments
Thank you very much for taking the time to leave us a 5* review. We are glad to hear how happy you are with the service you received from our Waterfoot branch and our driver Tony. We will be sure to pass on this feedback and we look forward to seeing you again soon.
Ordering was easy
Ordering was easy , and the delivery to my home turned up on time , the guy even carried all my items to where I wanted them stored .
Will definitely order NWTT so much easier than B& Q . NWTT didn’t have a minimum order quantity, so I didn’t have to over buy.
January 28, 2025
Reply from North West Timber Treatments
Thank you for your fantastic review! We're thrilled to hear that your ordering experience was smooth and that our delivery team went the extra mile to help. At NWTT, we believe in making things as convenient as possible. We appreciate your support and look forward to your next order.
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